Front of property - evening/night
Check availability

Reviews of Hotel ELMI Surabaya

3.5 out of 5
Hotel ELMI Surabaya
Jl. Panglima Sudirman 42-44, Surabaya, Indonesia 39340, Surabaya, East Java

Reviews

8.2

Very Good

Rating 10 - Excellent. 9 out of 39 reviews" "
Rating 8 - Good. 25 out of 39 reviews" "
Rating 6 - Okay. 4 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fashionably “mature”
The hotel is nice. It is very well maintained and reasonably prices. However it is old. Sooner or later it will have to undergo massive refurbishment. It’s been a while since i have seen aircon control by flip switches. Not that i mind. It just shows it is old. Yet very well maintained. And the breakfast is ok.
Stayed 1 night in Aug 2022

8/10 Good

Arief

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will coming back shortly
Stayed 3 nights in Dec 2019
Response from elly on Dec 11, 2019
thank you Pak Arief

10/10 Excellent

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel at home
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Old but comfortable
Nice enough. Great pool. Convenient location. Hotel is older and in need of a make over but it’s still comfortable.
Stayed 1 night in Apr 2019

2/10 Terrible

pervaiz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
complek of the hotel is looking green cause lot of trees. What i do not like this hotel are the furniture and fixture ... are too old already
Stayed 1 night in Mar 2019

8/10 Good

Melba

Liked: Staff & service, room comfort
Looked fancier in pics
Old hotel room had roaches and lizards but restaurant had great breakfast buffet
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
A worn hotel, but still nice, pool and gym lovely good location
Stayed 1 night in Jan 2019

8/10 Good

toh chooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an awesome stay
an excellent place to stay as one feels at home surrounded with very friendly staff from dining to kitchen even bellboys help out making Grab calls.good breakfast spread. special mention for ms hanifa (waitress) n lady chef who prepared a special dish Rawoan for us
Stayed 4 nights in Nov 2018
Response from Elly on Jan 16, 2019
Thank you for your staying with us. We looking forward to serving you warmest regards,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel at home
My favorite hotel in Surabaya
Stayed 2 nights in Jan 2018
Response from Farid on Feb 7, 2018
Thank you for the review. Management

8/10 Good

Muhamad Yasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location the retaurant menu's is complete and cheaper
Stayed 4 nights in Aug 2017

8/10 Good

CHUN KEUNG

Liked: Property conditions & facilities
Stayed 1 night in Jun 2017

10/10 Excellent

Yordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Awesome!

10/10 Excellent

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay, friendly staff and good food
we enjoyed staying on this hotel, and friendly staff.

8/10 Good

George

Liked: Cleanliness, staff & service
Old but good vale for money
An older hotel, on a busy 6 to 8 lane boulevard with constant traffic. That said, the hotel was an easy 20 minute walk from train station, had an excellent breakfast, and was comfortable. Good value for money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good service
located in between 2 malls (walking distance 15-20min) free one way shuttle from hotel to mall everyday 7pm. friendly and english speaking staff. facilities are old but usable. room with centralise aircond, kettle, strong water pressure and hot shower. lot tv channel in english. room space is big and quiet. lastly free one way shuttle to airport but limited to 10am everyday. hotel is under renovation but did not disturb.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good place to stay.
1. the location in the website's map is wrong it is not beside surabaya plaza. 2. walking distance to the mall (around 15-20mins) 3. although the facilities are old (gym. sauna, swimming pool) but there are fit enough to use. 4. breakfast is good. lot of choices. 5. staff are friendly and english speaking. 6. free one way shuttle to the nearby mall everyday at 7pm and to airport at 10am. 7. room is comfortable. 7.

8/10 Good

Pg HJ Manshor, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities
pls up grade u aircondational not very cool
A good time to stay at elmi hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge swimming pool + confortable hotel
Very confortable and good hotel
Response from Executive Manager on Oct 24, 2015
On behalf of Management, we are thank you for the comments given. We look forward to continuing to provide the best service for you and we are always waiting to serve you back when visiting Surabaya.

8/10 Good

Dirk, Hanoi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel connu près du centre d'expo Grand City
Hotel nettement plus vieux que sur photo. Grande chambre mais moquette sent. Bon petit dej. Grande piscine!
Stayed 6 nights in Mar 2019

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2019

10/10 Excellent

Wolfram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben uns wohl gefühlt
Außerordenlich serviceorientiertes Personal!!! Sowohl check-in, als auch check-out waren ruckzuck erledigt. Zimmer sind mit allem ausgestattet, was in dieser Kategorie erwartet wurde. Sehr umfangreiches Frühstücksbuffet mit asiatischen und westlichen Köstlichkeiten. Großer, erfrischender Pool. Bahnhof GUBENG ca. 20 Minuten Fußweg, mit Taxi (unter 2 Euro) 10 Minuten. Das Hotel bietet ein sehr gutes Preis- / Leistungsverhältnis.
Stayed 1 night in Dec 2018
Response from elly on Jan 12, 2019
thank you Mr Wolfram, We look forward to serving you

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Heel mooi, groot en schoon hotel
Ruime kamers, zijn schoon. Personeel Is super vriendelijk. Tv met verschillende Engelse zenders. Echt aan te raden
Stayed 1 night in Oct 2018
Response from Elly on Nov 6, 2018
Heel erg bedankt voor de beoordeling

10/10 Excellent

Verified traveler

Wifi、朝食、クーラー、アクセス、全て◯
Stayed 5 nights in Aug 2018

8/10 Good

Cheung Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Ten minutes walk to plaza with plenty food choices and 15 minutes by taxi to train station
Response from Executive Manager on Mar 20, 2018
Thank you for your precious review. Management

8/10 Good

Jan Fredrik Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centralt hotell
centralt hotell med bra frukostbuffe.
Stayed 5 nights in Aug 2017

8/10 Good

bambang

Liked: Cleanliness, staff & service
old hotel with nice location
nice location, nice breakfast, old room need to upgrade, especially the air condition did not works very well..
Stayed 1 night in Jul 2017

8/10 Good

miftachul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel dekat kota
Hotel lumayan dekat kota mall
Stayed 1 night in Jul 2017
Response from Executive Manager on Aug 19, 2017
Terima kasih sudah memilih ELMI sebagai sarana akomodasi bpk selama berada di Surabaya. Kepuasan pelanggan adalah sukses kami.

8/10 Good

HERROEJANTO

Liked: Property conditions & facilities
Garden Hotel,Sheraton Hotel
Karena hotel lama,walau std room masih luas utk ukuran hotel sekarang. Pelayanan yg hangat ciri dari dulu masih dpt dirasakan. Usulan saya agar acara tv di resto jgn warta berita sebaiknya musik atau pengetahuan umum,sypaya selg mkn tdk di0usik masalah politik.

6/10 Okay

John, Windeck

Liked: Staff & service
3 Sterne Hotel !
Eigentlich würde besser dieses Hotel mit 3 Sternen kategorisiert. 2015 und 2017 habe ich hier übernachtet. Lobby neu gemacht. Sonst bleibt beim alten. In der Nacht ab 2 Uhr Zimmer 7 Etage laut von Lärm des Straßenverkehrs. Irgendwie 2015 fühle ich mich besser.

8/10 Good

Ryuichiro, 横浜市

Liked: Staff & service
古いホテルだが、サービスはよい。
WIFIが遅い。対応は可。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Hotel passa por reformas mas não tive transtornos. O café da manhã é muito bom e variado. Próximo à estação de trem Gubeng (Para Yogyakarta e Probolinggo).

8/10 Good

Chomehiro, Jakarta

Liked: Property conditions & facilities
インドネシアでは貴重なバスタブのあるホテル
インドネシアでは高級ホテルかハイグレードの部屋以外、バスタブはないが、ここはスタンダードルームでもある。 値段も高過ぎず、バスタブに飢えた日本人駐在員等に特にオススメです。 ただ時間帯によっては熱いお湯が出なくなるので、そこはご愛嬌かな。。。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古いが清潔で便利
建物がものすごく古いですが、きちんと清掃されており、スタッフもフレンドリーです。 室内の調度品もかなり年季が入っていますが、テレビだけは大型の液晶テレビで新しいです。ただ古いせいかエアコンが全く効かず、最強にしても２７～２８度までしか冷えません。部屋が広いせいもあるでしょう。なお、ミネラルウォーター２本は無料です。 お湯はちゃんと出ます。朝食はおいしかったです。敷地内に現地通貨をキャッシングできるＡＴＭがありました。

6/10 Okay

Hendra, kaltim

Kamarx nyaman

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman
Hotel yg tenang & nyaman utk keluarga
Response from Executive Manager on Oct 24, 2015
Kami atas nama Manajemen Hotel Elmi mengucapkan terima kasih atas komentar yang diberikan. Kami berharap dapat terus memberikan pelayanan terbaik bagi Bpk/Ibu dan kami selalu menunggu untuk dapat melayani Bpk/Ibu kembali bila berkunjung ke Surabaya.

10/10 Excellent

R Eko, Pangkal Pinang Bangka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bubur ayamnya enak
Hotelnya cukup tua,namun memberikan kenyamanan seperti di rumah sendiri
Response from Executive Manager on Oct 24, 2015
Kami atas nama Manajemen Hotel Elmi mengucapkan terima kasih atas komentar yang diberikan. Untuk saat ini kami sedang melakukan renovasi untuk dapat terus memberikan pelayanan yang terbaik bagi tamu kami. Kami selalu menanti untuk dapat melayani Bpk/Ibu kembali bila berkunjung ke Surabaya.