3 bedrooms, internet, bed sheets
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Reviews of Large dog-friendly home w/ a shared pool, hot tub, deck, & full kitchen

Large dog-friendly home w/ a shared pool, hot tub, deck, & full kitchen
Truckee, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

7.4/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John F.

Liked: Cleanliness
Great family friendly cabin
The cabin is ideal for a family getaway. It has lots of space to relax, a good location and well equipped. Clean and well prepared.
Stayed 2 nights in Jan 2024

4/10 Poor

Stan S.

Disliked: Cleanliness
Below Average Property Condition, Bad Customer Service
I am really struggling to give this place 2 stars. This is the worst one rental we have stayed in. Read all the reviews on this place. Many items not fixed. Not 3 full baths: 1 full bath and 2 partial bathrooms. One “full bath” has a toilet that refuses to flush and the other “full bath” has a leaking shower making both useless for guests. It is a ‘comfortable space’ as long as you are not standing next to the wood stove while someone is taking a shower upstairs. You will get a shower also. Turn on the unbalanced dining room table lamp (glass globe missing) by way of a power strip inside the laundry closet…cool. Many other things I but I only have 1500 characters. Right? By the way the place comes pre-damaged by a tree that fell against it. This house has been neglected for far too long. Do not expect any changes to be made before your stay. Lastly, I must comment on the poor customer service by Vacasa. We had a family of 5 staying at this place for a week. What they give you is 4 dishwasher pods…and that is it. If you want more, you must go out, wasting your vacation time, and buy more. This has never happened to us before. For them to NOT provide us with $2 more worth of dishwasher pods vs. what we paid and have a satisfied customer is beyond words. All the other vacation rentals we have stayed at gladly provided us with what we needed. Vacasa argued this point and refused to yield. Profit over customer service. We will not stay at a Vacasa-managed property again.
Stayed 6 nights in Aug 2023
Response from VrboOwner on Oct 14, 2023
Hi there, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

4/10 Poor

Julia W.

Unsafe and misrepresented property
Unfortunately this house saw its heyday in the 1970's. The A-Frame was collapsing and the upstairs bedroom underneath it felt structurally unsound. The stairs going down to the front door were missing several wooden slats making it an unsafe walk. 4 of the members of our party were over 65, and one fell off the stairs on the way down to the home. Thankfully was not seriously injured. Management company finally responded to my request to understand how these concerns would be addressed for future guests by refunding me 300 bucks? Passes for community center were not in the home. Carpet needed to be deep cleaned and smelled. Beds were thankfully clean but there were bugs in the downstairs bedrooms and a broken bathroom window. Downstairs toilet barely flushed. Upstairs windows would not open. Ultimately, quite a shame, as the home has a lot of potential but is clearly being neglected and not maintained properly. In a wonderful neighborhood, again, such a shame Vacasa has allowed this home to continue to be rented with such serious issues.
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 20, 2023
Thank you for your review, Julia. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

6/10 Okay

Lisa G.

Liked: Cleanliness
Pretty much as expected
From reading reviews and property description I had a pretty good idea of what it was going to be like. Only two things that were unexpected. Upstairs shower leaks down to the main room. I saw issue mentioned in a review from year ago and assumed since there was no warning on shower door or anything that problem had been resolved. It's not..we caught the drips in a sled . Second was the cooking equipment. There was so much of it that there was no where to put our food and most of it was unfit for use due to rust or scratching. I think I counted 10 frying pans but found only one we could use. Beautiful location, nice neighborhood, cabin has lots of Tahoe "charm". We had a very nice 3 night stay. I agree with another review that this property could be phenomenal if just a little bit of work/effort were put into it. Property management company was great
Stayed 3 nights in Mar 2023
Response from VrboOwner on Jun 21, 2023
Hi Lisa. Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible and we are so sorry that there are some lapses during your stay. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.

10/10 Excellent

Athan G.

Liked: Cleanliness
fun little hang sledding and relaxing
great house fun atmosphere. steps down are a little treacherous so make sure all members of your party are physically active.
Stayed 2 nights in Dec 2022

8/10 Good

Natalie P., Grants Pass

Retro in Donner
Property is advertised as Retro and homey. It is definitely that - pros: very spacious and large windows everywhere bringing the outdoors in. Kitchen well-equipped for our thanksgiving preparations. Cons: in need of serious updates. Hard to feel like it was really clean when furniture and carpeting is so old and worn. Property was presented accurately so we knew it was older and ultimately it was satisfactory for our few days there. Place could be stunning with some basic updates. Overall happy with our stay.
Stayed 4 nights in Nov 2022

8/10 Good

Andrew M.

Liked: Cleanliness
Good spot for entertaining
Plenty of room to entertain, cook, and lounge around. Plan for only 3 cars.
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness
Good Enough
The house is on a quiet street. You can hear 80, but only faintly. None of the windows open, and there are no screens on any sliding doors. And, there's no AC, so it was hot and stuffy in summer. We found several (friendly) cockroaches in the kitchen. The kitchen is interesting, architecturally, because drawers on one side of the kitchen and the refrigerator facing the opposite direction both are off-level enough to open on their own. The owner has duct taped a cardboard strip to the freezer door and we wedged tongs between the drawers to keep them closed. Not the end of the world, but not ideal. The beds and bedding appear to be of the same vintage as the duct taped refrigerator.
Stayed 14 nights in Jul 2021
Response from VrboOwner on Jun 21, 2023
Hello, thank you for taking the time to share your feedback. The windows have plexiglass on them so they are unable to open. We are seeing if screens on the sliding doors are an option. We have fully treated the home with professional pest control and the home is pest-free. We will ensure that the refrigerator doors are repaired. We apologize if the bedding and beds weren't of your preference. They are in good repair and condition. We hope to host you again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Roaches in the kitchen. Place needs an exterminator. Also, no screen on porch door, so there is no way to get any air into the house without letting in bugs. They need to fix that.
Stayed 5 nights in Aug 2021

8/10 Good

Yasha M.

Liked: Cleanliness
Good property, bad customer service
During our stay I reached out multiple times to the property manager for various inquiries and got zero responses. The property itself was great, although we did have one leak from the top floor to the main floor (which they did not respond about).
Stayed 2 nights in Apr 2021

8/10 Good

norah s.

Liked: Cleanliness
Good place for families
We enjoyed our stay but the upstairs shower was leaking through the ceding downstairs after we used the shower so we couldn’t use it anymore after that. We called the customer service line and they answered right away and we’re helpful. There was also some trash scattered outside the property that we picked had to pick up but other than that the cabin was fully stocked in the kitchen and it has puzzles, ping pong and games. We love the layout of the home and the quaintness charm it has. Thank You!
Stayed 3 nights in Apr 2021

10/10 Excellent

Carlos E.

Liked: Cleanliness
Fun for families
Great for the whole family. Kids went up and down the stairs a million times!
Stayed 2 nights in Mar 2021

10/10 Excellent

Christine H.

Liked: Cleanliness
great group house!
Really lovely and cozy cabin — layout is excellent for groups! Lots of main living space and nooks, great spacious layout. Has a retro vibe and is wonderful because of it.
Stayed 3 nights in Mar 2021

6/10 Okay

Bruce S.

Disliked: Cleanliness
Winter Birthday
We need a larger cabin that allowed pets so this was perfect. Now there were a few complaints when we officially got to the cabin: 1. We couldn't do early check-in because of Covid and "cleaning" but there was laundry still in the washer and dryer, dust and cobwebs everywhere. 2. The cabin was extremely dated with really old worn furniture and appliances. 3. The carpets and walls wear stained. Overall, we could tell this was a well used cabin but the size was perfect and the staff were great
Stayed 3 nights in Feb 2021

10/10 Excellent

Patrick O.

Fantastic
Very well maintained and loved everything about it
Stayed 2 nights in Nov 2020

8/10 Good

Joseph F.

Liked: Cleanliness
There are pros n cons
We were a very large family of 9 adults and 3 children under age 7 years. The house itself was very large and accommodating. There was plenty of clean towels and blankets. There were plates, cups, silverware, tongs,cutting boards,coffee maker, pot holders,bakeware, pots and pans. We brought our own paper towels and trash bags, but some were provided. There are 2 bedrooms upstairs and both have their own separate bathrooms with showers. The bottom floor has 2 bedrooms as well. Both bedrooms have sliding doors with a shared deck. There is a 3rd full bathroom on the bottom floor. There was no bathroom on the main floor. The main floor was extremely spacious. We had plenty of room. When we arrived the cabin was warm, the heater was left on for us. We were able to fit a Yukon,Malibu n altma in the parking area. Now the down side...we arrived at 7:30pm and we had a hard time finding the numbers on the house. There were many stairs and they were not well lit. We had to us our cell phone to light the way. The beds are not comfortable. And a spider landed on my 2 year old niece, (my sister had an upstairs bedroom) causing my sister to not sleep well. Also, there was trash left from the people before us. I called customer service and they sent housekeeping to pick up the trash. Check out Time is 10 am, would have been nice if check out time was 11 or noon. We more then likely will not rent this home again because of the stairs.
Stayed 4 nights in Nov 2020

10/10 Excellent

Kate R.

Liked: Cleanliness
Overall good value
We were concerned about a prior review but the property and linens were clean. It was very spacious and lots of seating areas which was great for our group which were all students. We did not have trouble getting onto Zoom on the internet for our classes. There may have been a bit of dust in the carpet because we all had some allergies, but may also have been the altitude and dry weather. Overall, it was a good value. Not a luxury property but we were happy. Good location, close to Safeway and nice neighborhood for walking.
Stayed 9 nights in Nov 2020

2/10 Terrible

Lisa H.

Disliked: Cleanliness
DO NOT RENT THIS PLACE!
This place was obviously not cleaned. Here is a list of all the problems with the property. 1. Blood stains on the comforter. 2. Mold on the pillows. 3. All windows do not open because they are covered by plexiglass. 4. Dirty clothes and rancid water was left in the broken washing machine. 5. Towel bar came out of the wall. 6. Broken bathroom window. 7. Front door doesn't have a deadbolt. 8. Other people's trash was left all around the property, in the couches, and behind the coffee table. 9. Some deck flooring and stairs are loose. 10. Wet bath mat left on the floor. 11. Previous customer's belongings left in the drawers. In my 30 years of renting in the Lake Tahoe area for vacation this was by far the worst place I have ever stayed.
Stayed 3 nights in Aug 2020
Response from VrboOwner on Jun 21, 2023
Thank you for staying in one of our homes, Lisa! We are sorry to hear of the disappointing experience you had while staying with us. We apologize for the cleanliness and maintenance deficiencies in the home upon your arrival. We have worked closely with our local staff to address these concerns thoroughly and to ensure that our future cleanings and state of the home live up to the Vacasa standard. Thank you for allowing us to refund you for the inconvenience. We hope for a chance to impress you in the future!

10/10 Excellent

John C.

Liked: Cleanliness
Old school comfortable cabin
It worked great for golfers. Convenient, all we needed, plenty of room.
Stayed 2 nights in Jul 2020