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Reviews of Courtyard by Marriott Tallahassee North/I-10 Capital Circle

3 out of 5
Courtyard by Marriott Tallahassee North/I-10 Capital Circle
1972 Raymond Diehl Road, Tallahassee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 920 reviews" "
Rating 8 - Good. 246 out of 920 reviews" "
Rating 6 - Okay. 86 out of 920 reviews" "
Rating 4 - Poor. 37 out of 920 reviews" "
Rating 2 - Terrible. 23 out of 920 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Close to the rute
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I thought it was strange that the room description, when we booked it, said our room came with a sofa bed, but didn’t. Also the sink would fill up when we’d wash our hands or brush our teeth.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Dear David, Thank you for choosing Courtyard Tallahassee North for your recent trip. I apologize you room didn't have a sofa bed. We have been at sold out status, and you must have been in a handicap room, which doesn't have a sofa bed. I apologize for the confusion. Upon your arrival, you can reconfirm you have a room with a sofa bed. Thank you for your valuable feedback. We hope you come back soon. Laura Bondurant, General Manager

4/10 Poor

Richard Morris

Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well informed and professional staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Dear James, Thank you for choosing Courtyard Tallahassee North. I am so pleased you liked our staff and that you had a great visit! We hope your travels bring you back soon. Laura Bondurant, General Manager

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Dear Jason, Thank you for choosing Courtyard Tallahassee North for your recent hotel stay. I am so glad you liked your stay! We hope your travels bring you back soon. Laura Bondurant, General Manager

8/10 Good

Tabitha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food is a little pricey but everything else was great
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Dear Tabitha, Thank you for choosing Courtyard Tallahassee North. I am pleased you liked the hotel. We hope to see you again soon. Laura Bondurant, General Manager

6/10 Okay

Mark

Traveled with family
Most properties like this have at least a Continental breakfast or free coffee. This property has neither. Also the pool was supposed to be indoor and heated. It was not even close to heated. We wil try a different property next time
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Dear Mark, Thank you for choosing Courtyard Tallahassee North for your recent trip to Tallahassee. Courtyard by Marriott has a Bistro restaurant, which is open in the mornings and at night, where our guests can purchase items cooked fresh, made to order. I would kindly suggest looking at a hotels amenities prior to booking a hotel so that you are booking your hotel stay based on your needs. Marriott has over 30 different brands, so there is a hotel brand for every traveler. Thank you again for your feedback. Laura Bondurant, General Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Wry helpful. Very friendly
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Dear Anthony, Thank you for choosing Courtyard Tallahassee North for your recent stay. I am so glad you were able to rate us a 5 out of 5! We hope you come back soon! Laura Bondurant, General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable!!! Enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Dear Jennifer, Thank you for choosing Courtyard Tallahassee North and for taking the time to complete a review. I am happy you enjoyed your stay and found our hotel to be clean and comfortable. We hope your plans bring you back soon. Laura Bondurant, General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 5, 2024
Dear Michael, Thank you for taking the time to review our hotel. I apologize that you were only able to rate us an 8 out of 10. We will strive for your next visit to be a 10 out of 10! Thank you and we hope to see you again soon. Laura Bondurant, General Manager

8/10 Good

Samone, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2023
Response from Manager on Jan 25, 2024
Dear Samone, Thank you for choosing Courtyard Tallahassee North. I am sorry you were only able to rate us a 4 out of 5. We will strive for your next visit to be a 5 out of 5! Laura Bondurant, General Manager

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Dear Allyson, Thank you for choosing Courtyard Tallahassee North. I am so pleased you were able to rate your stay a 10 out of 10! We hope you will come back soon! Laura Bondruant, General Manager

10/10 Excellent

Maria del

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Dear Maria del, Thank you for choosing Courtyard Tallahassee North for your recent trip to Tallahassee! I am so happy you were able to rate us a 10 out of 10! We hope to see you again soon.Laura Bondurant, General Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and friendly staff and cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Dear Edward, Thank you for choosing our hotel for your recent trip to Tallahassee. I am so happy you liked our staff, and found the hotel to be clean. We hope your travels bring you back soon. Laura Bondurant, General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Dear Anonymous, Thank you for choosing Courtyard Tallahassee North and for taking the time to write a review. I am pleased you enjoyed your stay and were able to give us a 10 out of 10 rating. We hope your travels bring you back soon. Laura Bondurant, General Manager

10/10 Excellent

Renu

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Dear Renu, Thank you for choosing Courtyard Tallahassee North and for taking the time to review our hotel. I am pleased you were able to rate us a 5 out of 5! We hope to see you again soon! Laura Bondurant, General Manager

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Dear Lola, Thank you for choosing Courtyard Tallahassee North and for taking the time to review our hotel. I am pleased you were able to rate us a 10 out of 10! We hope your travels bring you our way again soon. Laura Bondurant, General Manager

10/10 Excellent

Nelda

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Dear Nelda, Thank you for choosing Courtyard Tallahassee North and for taking the time to write a review. I am so pleased you were able to rate us a 5 out of 5! We hope your travels bring you back soon. Laura Bondurant, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The indoor pool was not heated is the only problem
Stayed 2 nights in Dec 2023
Response from Manager on Jan 25, 2024
Dear Anonymous, Thank you for choosing Courtyard Tallahassee North. I apologize our pool heater was not working during your visit. We have found the issue, and it is now fixed! Thank you for your valuable feedback. We hope to see you again soon! Laura Bondurant, General Manager

10/10 Excellent

George, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the welcoming staff to the cafe staff....everyone was so pleasant during the Christmas weekend! We'll be back next year Lord willing!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Dear George, Thank you for choosing Courtyard Tallahassee North! I am so pleased you enjoyed your stay and that you found our staff to be pleasant. Our goal is for every guest to have a wonderful experience, and I am glad you did! Happy New Year and we hope to see you next year! Laura Bondurant, General Manager

10/10 Excellent

Kunya

Stayed 1 night in Dec 2023
Response from Manager on Jan 25, 2024
Dear Kunya, Thank you for choosing Courtyard Tallahassee North. I am so pleased you were able to rate us a 10 out of 10! We hope your travels bring you our way again soon. Laura Bondurant, General Manager

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not horrible, but won't stay again.
Overall the hotel was clean, but comfortable it was not for us. The bed is very low to the ground and was like sleeping on the floor. Hard as concrete. The bathroom is very small and so is the toilet (my fiance says this is a very bad thing). Breakfast was overpriced along with the coffee (drink the coffee in the room at your own risk). On a positive note, the staff was very nice.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 26, 2023
Dear Suzanne, Thank you for choosing Courtyard Tallahassee North for your recent trip to Tallahassee. I apologize that you were not aware that a Courtyard by Marriott sells Starbucks coffee in our Bistro Restaurant, and that we don't have complimentary lobby coffee. I apologize that you found the bed to be low, and the bathroom small. I have shared your feedback with the appropriate hotel teams, as I want this to be an isolated incident. I am pleased you did like our staff. I hope we made you feel welcomed during your stay. Laura Bondurant, Assistant General Manager

10/10 Excellent

Jose Miguel Simon, Miami

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Dear Jose Miguel Simon, Thank you for choosing Courtyard Tallahassee North. I am pleased you rated us a 5 out of 5! We hope you come back soon. Laura Bondurant, General Manager

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Dear Alexander, Thank you for choosing Courtyard Tallahassee North. I am pleased you were able to rate us a 4 out of 5. We will strive for your next visit to be a 5 out of 5! Thank you and Happy Holidays. Laura Bondurant, Assistant General Manager

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn't a courtyard, which is funny since it is a Courtyard Mariott. I like when there is an outdoor area to sit and chill. The pool was indoors - no outdoor area at all.
Stayed 1 night in Dec 2023
Response from Manager on Dec 18, 2023
Dear Julie, I apologize that you did not find our courtyard. It is actually a fenced in area outside of our pool room with a lovely seating area for our guests to relax. Please always remember that someone is on the desk 24 hours a day, and we are always available to answer our guests questions. We hope you had safe travels to your next destination and we hope you will try us again, if you come back to Tallahassee. Laura Bondurant, General Manager

4/10 Poor

Bianca

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Fiance and I are both sick after staying in this hotel. Room smelled of mildew and both of us have allergies. Staff was great but the rooms need to be better kept.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 18, 2023
Dear Bianca, Thank you for choosing Courtyard Tallahassee North for your recent hotel stay. I apologize that you did not enjoy your stay with us. I have shared your feedback with my engineering and housekeeping teams as I want this to be an isolated incident. Thank you for bringing this to my attention, and we hope you will give us another try if you come back to Tallahassee. Laura Bondurant, General Manager

10/10 Excellent

Richard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Dear Richard, Thank you for taking the time to review our hotel. I am so happy you liked your stay, and that you were able to give us a 5 out of 5 rating. We hope to see you again soon! Laura Bondurant, General Manager

4/10 Poor

Verified traveler

Traveled with group
Bathroom was dirty...
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Dear Anonymous, Thank you for choosing Courtyard Tallahassee North. I apologize that you found the bathroom dirty. I have shared your feedback with our housekeeping team, as I want this to be an isolated incident. Thank you again and we hope you will give us another try if you come through Tallahassee. Laura Bondurant, Assistant General Manager

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff, and nice property
Stayed 1 night in Nov 2023
Response from Manager on Dec 4, 2023
Dear Alicia, Thank you for choosing Courtyard Tallahassee North. I am pleased you found the hotel to be clean, and that you liked the staff. We hpe your travels bring you back soon. Laura Bondurant, General Manager

10/10 Excellent

Chris

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well kept up. The receptionist was super nice as well as super helpful. Only issue was the state of the carpet in our room. Let me preface this by stating we stayed with my doggo. That being said, We said in the pet room. The carpet had a good number of stains that were obvious from other doggos. It was not an issue for me or my doggo, Summer. Just wanted to provide a heads up. Thank you to all the staff at this property!
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Dear Chris,Thank you for taking the time to review our hotel. I am pleased you found our hotel to be clean and the staff friendly and helpful. I appreciate all of my guest feedback, as this is how we can make our hotel better. I have shared your feedback regardng the carpet stains as I have asked my engineers to clean the carpet in that room. Thank you for choosing Courtyard Tallahassee North! We look forward to your next visit. Laura Bondurant, Assistant General Manager

8/10 Good

Jeston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good
My main gripe with the hotel is that the pool was so cold you didn’t dare go in. Nice for a quick overnight stay with easy access to restaurants and shopping but a dip in the pool would’ve been nice after a long day of driving
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Dear Jeston,Thank you for choosing Courtyard Tallahassee North for your recent stay. The pool temperature stays between 82-85 degrees, as it is a pool, not a hot tub. I apologize, as when it is cold outside, the water does feel chilly. Thank you for your valuable feedback. We hope your travels bring you back soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Dear Vanessa, Thank you for choosing Courtyard Tallahassee North! I am so pleased you enjoyed your stay with us. We hope your travels bring you back soon! Laura Bondurant, Assistant General Manager

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and very pleasant.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Dear Ann, Thank you for choosing Courtyard Tallahassee North. I am pleased you liked our hotel. We hope your travels bring you back again soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Dear Laura, Thank you for choosing Courtyard Tallahassee North. I am so pleased you enjoyed your stay! We hope you come back soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Dear Karen, Thank you for choosing Courtyard Tallahassee North and for taking the time to review our hotel. I am pleased that you were able to rate us a 10 out of 10! We strive for every guest to have a great stay, and I am pleased you did. We hope your travels bring you our way again soon. Laura Bondurant, Assistant General Manager

2/10 Terrible

Lisa, Port St Joe

Disliked: Cleanliness, amenities, property conditions & facilities
This property should be closed due to the extensive renovations and workers who appear to be living in the rooms. There was scaffolding running the entire length of the backside of the building. It was directly in front of the windows. The first room we were given was filthy with a shower that wouldn’t stop running. We were moved to a suite with such a strong moldy mildew smell we asked for a refund and found a new hotel. Staff tried to accommodate and were pleasant but seemed to minimize the renovation issues.
Stayed 1 night in Sep 2023
Response from Manager on Oct 15, 2023
Dear Lisa, Thank you for taking the time to provide feedback, however, our hotel is not under renovation. We renovated in 2020. Thank you. Laura Bondurant, Assistant General Manager

2/10 Terrible

Melissa, DENHAM SPRINGS

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
The property did not have enough parking and the parking areas along back and side were dark not enough light !
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Dear Melissa, Thank you for taking the time to provide valuable feedback regarding your stay. I apologize that you found our parking lot be small and not well lit. I have shared this feedback with our engineering team, as I want this to be an isolated incident. Thank you for choosing Courtyard Tallahassee North and we hope you will try us again if your travels bring you back through Tallahassee. Laura Bondurant, Assistant General Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 8, 2023
Der Michael, Thank you for choosing courtyard Tallahassee North and for taking the time to do a review! I'm so pleased you were able to rate us a 10 out of 10. We strive for every guest to have a memorable stay, and I am so glad you did! We hope your travels bring you back soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

corene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with food options near by.
Stayed 1 night in Oct 2023
Response from Manager on Oct 4, 2023
Dear Corene, Thank you for choosing Courtyard Tallahassee North. I am glad you liked our location. Thank you for taking the time to write a review. We hope you come back soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, knowledgeable, clean, indoor pool and seating areas are clean, food and wine options
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Dear Jeff, Thank you for choosing Courtyard Tallahassee North and for taking the time to review our hotel. I am pleased you found our staff to be friendly and knowledgeable. We hope your travels bring you back soon. Laura Bondurant, Assistant General Manager

6/10 Okay

Nina

Liked: Cleanliness, staff & service
Bathroom smells, faucet drips, bed and couch were terribly uncomfortable.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Dear Nina, Thank you for taking the time to provide valuable feedback regarding your stay. I apologize that you found a funny odor in the bathroom and that you had an issue with the bed and the couch. I have shared your feedback with the appropriate hotel teams, as I want this to be an isolated incident. Thank you again, and we hope you will give us another try if your plans bring you back to Tallahassee. Laura Bondurant, Assistant General Manager

10/10 Excellent

Raymond

Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Dear Raymond, Thank you for choosing Courtyard Tallahassee North, and for taking the time to review our hotel. I am pleased you rated us a 5 out of 5. We hope your travels bring you back soon! Laura Bondurant, Assistant General Manager

10/10 Excellent

Yasmelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to main Highway and shopping mall. Very clean.
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Dear Yasmelin, Thank you for choosing Courtyard Tallahassee North. I am pleased you liked our location and found the hotel to be clean. We hope you come back soon! Laura Bondurant, Assistant General Manager

2/10 Terrible

JOHN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was downgraded from a king bed to a queen bed and told i would get a discount but when i checked they charged me $20 extra and no discount. When I asked hentild me only his manager could discuss billing wirh me and that was it. Ive yet to receive any discount or courtesy call from them.
Stayed 1 night in Aug 2023
Response from Manager on Sep 5, 2023
Dear John, Thank you for choosing Courtyard Tallahassee North for your recent hotel stay. I am very sorry we did not have your requested room type available upon arrival. We have had a lot of first responders staying with us due to the hurricane impacting Florida. I contacted Expedia on 8/31/23, regarding your refund, and was informed that the refund from them was processed for you on 9/3/23 for 22.50. I apologize for the delay in processing. Thank you for your valuable feedback, and we hope your travels bring you back soon. Laura Bondurant, Assistant General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
Dear John, Thank you for choosing Courtyard Tallahassee North! I am so happy you liked our hotel. We hope you come back soon! Laura Bondurant, Assistant General Manager

10/10 Excellent

Lanell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good and clean hotel. I would stay again.
Stayed 4 nights in Aug 2023
Response from Matthew McCloud, GM on Aug 24, 2023
Thank you for your feedback; we appreciate your business!

8/10 Good

Nancy

Traveled with family
Liked: Staff & service, room comfort
Dog frienfly
The room wasnt the Cleanest but it was ok. It’s on I 10 and you could hear the traffic speeding by from your room. Dog friendly which was nice and the beds were comfortable but didn’t care for the pillows.
Stayed 2 nights in Aug 2023
Response from Matthew McCloud, GM on Aug 24, 2023
Thank you for your feedback; we appreciate your business!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matthew McCloud, GM on Aug 24, 2023
Thank you for your feedback; we appreciate your business!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FSU Move In
We moved my daughter into her apartment at FSU. The hotel was clean and comfortable after a long day.
Stayed 1 night in Aug 2023
Response from Matthew McCloud, GM on Aug 24, 2023
Thank you for your feedback; we appreciate your business!

4/10 Poor

patricia

Disliked: Staff & service, property conditions & facilities
Very basic hotel
Stayed 1 night in Aug 2023
Response from Matthew McCloud, GM on Aug 24, 2023
Thank you for your feedback; we appreciate your business!