Dear Naomi, Thank you for your review. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control monthly, as well as have random inspections provided by the Health Department on a semi-annual basis. Additionally, I apologize for the less-than-hospitable service you received; I have taken note. We hope to host you again for a WOW guest experience. Sincerely, Guy Lavallee, GM

Dear Michael, I'm glad you enjoyed your stay overall. I apologize that the television was not functioning at the bar. I see how frustrating that could be. Please come back and see us again soon. Sincerely, Guy Lavallee, GM

Dear Daphney, We are glad you liked our spacious and clean accommodations. Your feedback is very important and we greatly appreciate it. Come back and visit us again soon! Best, Guy Lavallee, GM

Dear Gary, Thank you very much for your support and for sharing your review with us. We appreciate all feedback, as it helps us identify our strengths and weaknesses. I'm sorry to hear that your arrival experience didn't meet your expectations and had a negative impact on your experience. We would like to apologize for any inconvenience and hope to have the opportunity to serve you better in the future. Sincerely, Guy Lavallee, GM

Dear moshe, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Guy Lavallee, GM

Dear Phyllis, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Guy Lavallee, GM

Dear Gordon, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Guy Lavallee, GM

Dear Morgan, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Guy Lavallee, GM

Dear Leslie, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Guy Lavallee, GM

Dear Rebekah, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Guy Lavallee, GM

Dear Greg, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Guy Lavallee, GM

Dear Robert, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Guy Lavallee, GM

Dear phyllis, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Guy Lavallee, GM

Dear kristina, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Guy Lavallee, GM

Dear Barbara, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the issues with your shower; please forgive us. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Sincerely, Guy Lavallee, GM

Dear Monica, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Guy Lavallee, GM

Dear jose, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

Dear Theodore, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Guy LavalleeGeneral Manager

Dear toniann, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

Dear Yoiss, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Guy Lavallee, GM

Dear Jose, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Guy Lavallee, GM

Dear David, I'm very sorry that noise pollution interrupted your comfort. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Guy Lavallee, GM

Dear Ted, Thank you for taking the time to review our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I'm sorry that our beds were not to your liking. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Guy Lavallee, GM

Dear Joe, We appreciate your review and recommendation. I'm delighted to know you enjoyed your stay and that our shuttle service and great breakfast were the highlights of your visit. We hope to host you again soon. Best, Guy Lavallee, GM

Dear Fanny, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Guy Lavallee, GM

Dear tracy, Thank you for your time in reviewing our hotel. I’m sorry for the drainage issues you experienced; please forgive us. Additionally, I regret we did not fix the issue while you were our valued guests. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Guy Lavallee, GM

Dear Lester, I am extremely grateful to you for taking the time to write and share your review. At Embassy Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

Dear Carlos, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Guy Lavallee, GM

Dear Brian, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Guy Lavallee, GM

Dear Todd, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Guy Lavallee, GM

Dear Otto i, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Guy Lavallee, GM

Dear Pali, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Guy Lavallee, GM

Dear Brittany, Welcome back! We are humbled to earn your continued patronage as well as your glowing review; thanks for making our day! We believe the details do make the trip, and it is our pleasure to go above and beyond for our guests. As always, it was a pleasure to host you; we hope you look forward to your next visit as much as we do. Best, Guy Lavallee GM

Dear Joan, Thank you for taking the time to write. I am delighted to hear our fame-worthy breakfast and relaxing evening reception made for a comfortable stay! It is our absolute pleasure to go above and beyond for our valued guests, and we can’t wait to deliver another exceptional experience in the future. Best, Guy Lavallee GM

Dear Olga, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Guy Lavallee GM

Dear Yury, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Guy Lavallee, GM

Dear Latasha, Thank you for choosing to stay with us and for taking the time to provide a review. Your comfort is our priority, so we're sorry to hear that you detected an odor during your stay and that we left you less than satisfied. We appreciate your feedback and will be reviewing it with our team as we strive to continually improve our guest experience. We hope to have the opportunity to host you again and deliver a more enjoyable and comfortable stay. Sincerely, Guy Lavallee GM

Dear Cheryl, We sincerely appreciate your patronage and your attention to reviewing our hotel. We are committed to providing our guests with an exceptional experience from start to finish. I am disheartened to learn this was not your impression. Your feedback will be reviewed as a team, and additional steps will be taken to ensure we are doing everything we can to provide a remarkable stay for every guest on every visit. Thank you again for sharing your valuable feedback; we would love another opportunity to deliver a stay that aligns with our high expectations in every way. Sincerely, Guy Lavallee GM

Dear John, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Guy Lavallee GM

Dear Farhan, We apologize for the delay you experienced upon your arrival and for assigning you a room type that didn't meet your expectations. Guest satisfaction is our top priority and we regret that we weren't able to provide you with a more positive experience. Your feedback is valuable to us and we appreciate you taking the time to share your review with us. Sincerely, Guy Lavallee GM

Dear Brian, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Guy Lavallee GM

Dear Gregory, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Guy Lavallee, GM

Dear Quintin, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Guy Lavallee, GM