Exterior

Reviews of Red Roof Inn PLUS+ & Suites Tampa

2.5 out of 5
Red Roof Inn PLUS+ & Suites Tampa
11310 N 30th Street, Tampa, FL

Reviews

5.4
Rating 10 - Excellent. 105 out of 590 reviews" "
Rating 8 - Good. 99 out of 590 reviews" "
Rating 6 - Okay. 91 out of 590 reviews" "
Rating 4 - Poor. 103 out of 590 reviews" "
Rating 2 - Terrible. 192 out of 590 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ramona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need renovation.
Stayed 2 nights in Mar 2024

6/10 Okay

Melissa, Murphy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not a good location.
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on May 8, 2024
Dear Melissa,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES TAMPA. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that you are not satisfied with the location. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Don’t know what the extra $55 for ‘amenities’ was cause there were no additional amenities.
Stayed 2 nights in May 2024
Response from Sashauna RediResponse Specialist on May 8, 2024
Dear Emma,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. Our goal is to provide a quiet and clean stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.As it relates to the 5.00 extra charge I am not privy to such information, so you can contact the hotel directly to get additional assistance. However, the 50.00 charge was for incidentals and was refunded to account. It can take up to ten business days to reflect on your account. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't believe the pictures or the reviews. This place is a dump. Our non-smoking room smelled like weed and shifty folks where hanging out in parking lot smoking. Listen, I'm not a prude but had my 4 y.o. daughter and would never smoke inside. The restaurant pictured is full of mattresses. The floors were so filthy our socks were black in 5 minutes. Checking in, staff tried to stiff me with extra charge to put a hold on my credit card. YOU want to put a hold on MY money then charge me for it?! When I complained about the filth and smell staff were rude and implied I was being biased. Because I don't want my daughter sleeping in a filthy room that smells of pot where the TV has been tore out of the wall, the handles are falling off the door, and strangers are partying in the parking lot till late?!? I know were weren't paying for top of the line, but for over $110 a night you would expect a clean and safe room and staff that weren't negligent jerks.
Stayed 2 nights in Apr 2024
Response from Sashauna RediResponse Specialist on May 1, 2024
Dear Eric,We are sorry to hear your recent experience at the RED ROOF PLUS+ & SUITES TAMPA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty dirty overall the sheets seemed fine but we found hair at the sheet covers, the bathtub was dirty as well we had to bathe on flip flop, really glad it was just for sleeping and the bed and air conditioning was decent at least, definitely do not recommend it specially if staying with children, no elevator and weird smell on the room as well. Just spend a bit more per night on a better quality hotel.
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 30, 2024
Hello Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Tampa. I'm happy our AC and beds were up to your standard. However, it's saddening to hear that your stay did not meet your expectations due to the indicated unclean conditions and foul odor. Red Roof apologize for such poor experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, it was ok
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 25, 2024
Dear John,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Fanny

Little dirty
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 23, 2024
Dear Fanny,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that the lack of cleanliness hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 20, 2024
Hi Paola,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. It's great to read you had an excellent experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 15, 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
I hate i never go back over to the place
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 13, 2024
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. At Red Roof it's disheartened to read that you were unsatisfied with your visit. However, we would be more appreciated if you considered to add a more detailed comment to your survey to let us know where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Jethro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked it overall.
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 7, 2024
Dear Jethro,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024
Response from Linton RediResponse Specialist on Apr 26, 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Marli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 2, 2024
Hello Marli,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Danny

Liked: Staff & service, amenities
Multiple sheets had stains in them, and the ventilation system was dusty. Though the water was hot and the pressure was sufficiently high, the tub we utilized had a slow drain which caused the water to become stagnant while showering.
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 1, 2024
Dear Danny,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES TAMPA. I am sorry that your experience did not meet your expectations, prompting your 5/10 score. The situation you described regarding the stain sheets, the dusty ventilation system and the slow drain is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Summer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience very disappointing service have pictures and videos to prove it.
Stayed 2 nights in Mar 2024
Response from Xao RediResponse Specialist on Apr 4, 2024
Thanks for sharing your feedback with us, Summer. The team at our Red Roof Inn PLUS+ & Suites Tampa was saddened to see that we failed to provide you with a satisfactory stay. You stated that your experience was far from your expectations and the service was disappointing. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all it was better than what we expected the location was perfect and the rooms were amazing
Stayed 4 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 30, 2024
Dear Ashley,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad you were pleased with the location and the amazing rooms, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jeannette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean andthe room is bigger than expected bush garden is 2 mins away from hotel well be coming back pool is small tho but very clean
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Jeannette,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ & SUITES TAMPA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the spacious room, the proximity to bush garden and the cleanliness. I was also glad to see you mention that even though you were not satisfied with the size of the pool, you were pleased with the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy to unsanitary levels. Our linens were noticably used prior to our stay and just hidden. Dirty with cigarette burn holes in sections under the comforter. When asked the front desk for clean sheets, the attendant just told us that they ran out of clean linens and the hotel was full so it was impossible to provide us with a clean room that the situation was out of his control. Our option was to sleep on top of the comforter without any covers or go to the store and buy our own. We ended up going to the store and purchasing new sheets to sleep the night. Next day we ask to speak to the supervisor or manager. They said that twas not supervisor on site, that didn't have a time to come in and it may not show up there til Monday. At that point they couldn't help with a clean room or give a solution to our issued. We decided to checkout early and leave. After calling Expedia and requesting a refund because the hotel inability to fix the issues. We got informed that the hotel denied the refund and plainly LIED to the Expedia team arguing that they DID offer us an opportunity to upgrade our rooms and fix the issues and that we declined their offer. Let say that NO ONE ever talked to us. There's more to go on and not space. If you are OK dealing with bad service, dirty rooms, unprofessional management that plainly lies. Go head and make a reservation. The management doesn't have the decency to own their mistakes. We have everything documented by pictures, etc.
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Thank you for leaving your honest feedback about your recent experience at our RED ROOF PLUS+ & SUITES TAMPA location. We at Red Roof appreciate you highlighting every issue you encountered, as our aim is to improve on customer experience. Please allow us to express our sincerest apologies for the uncleanliness of the room, the unprofessional encounter you had with the staff and the unclean comforter. This is truly regrettable. I can assure you that I have brought your feedback to upper management's attention in an effort to address your concerns.We do value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Dan

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Hello Dan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked good from the outside. The rooms were something different. There was an unclean smell in 1st room and very dark. Moved to another room smelled cleaner bit didnt set right with me.. Couch was visibility stained, floor was also visibility dirty. We changed rooms within the 1st 10 minutes and checked out within an hour.. i would maybe give it a 1star.
Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on Mar 24, 2024
Hello Maria,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. I was saddened to read that the unclean smell in your first room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Joniqua

Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on Apr 11, 2024
Hello Joniqua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

4/10 Poor

Sophia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Will put you in rooms that are under construction. Bathroom ceiling leaked and flooded and the solution was for them to shop vac the bathroom.
Stayed 3 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 18, 2024
Dear Sophia,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. You indicated that you were placed in a room that was under construction. Please accept our sincerest apologize for the inconveniences caused. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Lionel

Disliked: Staff & service, property conditions & facilities
ass
Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 16, 2024
Dear Lionel,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Trely

Disliked: Property conditions & facilities
Several facilities in the room were broken or didn't work, including broken shower curtain, water everywhere - reported but no action. Electric outlets unavailable. Room arrangement inconvenient, etc. Bed was very good. Redeeming value was its nearness to Moffitt hospital and the housekeeping staff willing to help in unusual ways.
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 14, 2024
Dear Trely,We appreciate your feedback following your visit at the RED ROOF PLUS+ & SUITES TAMPA. Though you mentioned that the bed was very good, the staff was helpful, and we were close to the Moffitt hospital, there were a few hinderances to your experience. You indicated some facilities in the room were broken, there was water everywhere and no available eclectic outlets. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team at Red Roof, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Joniqua

Traveled with family and small children, Business traveler
Disliked: Cleanliness
The sheets and room hadn’t been cleaned prior to my check in and I had to request fresh Linen for one of the two beds and that didn’t come through till like 10:30 at night when check in was at like 4:20
Stayed 1 night in Feb 2024
Response from Red Roof Management on Mar 8, 2024
Dear Joniqua,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was disappointed to read that the uncleanliness of the sheets hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Allen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning unit wasn’t working properly upon our arrival… as we were a late arrival we informed the front desk in the morning.. we then proceeded to the park.. when arrived back after a day of riding roller coasters… it was functioning fine
Stayed 2 nights in Feb 2024
Response from Linton Rediresponse Specialist on Mar 5, 2024
Dear Allen,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. I was disappointed to read that the issue with the air conditioning unit upon arrival was a hindrance to your stay. However, it's good to read it was fix when you arrive from your outing. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off they gave me a room that had somone in it..... then the room i was given was not the type of room i paid for!! They ac does not work.. the lobby is nice and cold the room was hotter than outside... the pool is not heated.... there was no remote for the tv.... the room was not clean fllors were dirty the bathroom wall had something splattered on it.. i asked about the Ac and they brought a fan... to a different room... oh and the ceiling in the lobby was leaking water.....i was talking with another guest when checking out he said the ac didnt work in his room and commented on the pool not being heated... i would not recommend a stay here
Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 5, 2024
Dear James,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ & SUITES TAMPA. It's truly regrettable to read that the uncleanliness of your room, the issue with the ceiling and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Curt

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice size, but the tub was rusty and the floors were sticky & dirty. Our socks were filthy with minutes of removing our shoes.
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 28, 2024
Dear Curt,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. It's good to read you are fond of the size of your room. However, I was saddened to read that the uncleanliness of the floor and the condition of the tub were the downsides of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

8/10 Good

Makyyah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in comfortable rooms
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 24, 2024
Dear Makyyah,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was happy to read that our easy check-in and comfortable rooms met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in kinda late but check in was a breeze. I was asked what floor I prefer, not wanting to climb stairs I said first and I was even asked where about I would like my room and I said wherever its safest, (I was traveling alone with a child) so I was assigned a room right close to the lobby. That was nice. Room was very spacious and clean and fully stocked with all amenities. Perfect area and great price.
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Sara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Tampa. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our spacious room, affordable rates, easy check in and the other kind words you mentioned. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to everything
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 21, 2024
Dear Jason,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I'm elated to read that our close proximity to your travel needs met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept outside landscape is beautiful. Pool would have been nice to go in it it was raining and cold
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 19, 2024
Dear Autumn,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Tampa. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the beautiful landscape outside. However, it's truly disheartening to see you highlight that you were unable to use the pool.Please know that at Red Roof we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 21, 2024
Dear Jessica,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the room. There were also stains on the bed sheets. The curtains were broken on the window. Would not recommend at all.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 18, 2024
Dear Joshua,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ & Suites Tampa. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stained bed sheets and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Marixel, Oceanside

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel was unkept. The couch in the room was very old and dirty that it looks like it was found on the streets. The walls were dirty. We didnt sit on the chairs. The bathroom tub clogs. The shower curtain needs to be replaced. The blow dryer is old and doesn’t work. The towels were overused that it is no longer white with stains that doesn’t come off and it’s been there even after so many washes. I told my daughters not to use the facial towel on their faces and only use the bath towel to wrap their wet hair and just air dry their bodies. The staff were nice. I’m glad I only booked for the night.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 18, 2024
Dear Marixel, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES TAMPA. You indicated that the staff were nice. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the blow dryer you highlighted along with the other concerns mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots to be desired.
Stayed 1 night in Feb 2024

6/10 Okay

Rhontae

Traveled with family
The hotel is definitely outdated and needs some work.It was ok for one night but I wouldn't stay past that. The sofa was disgusting could have used a cleaning. But over all it served it's purpose for us.
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 11, 2024
Dear Rhontae,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was saddened to read that the hotel was dated and the condition of the sofa was displeasing. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

4/10 Poor

Nikeisha

Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Mar 22, 2024
Hello Nikeisha,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

crismerlyn paola

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Bad smells
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 6, 2024
Dear Crismerlyn,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Tampa. I am sorry that your experience did not meet your expectations, prompting your 2/5score. The situation you described regarding the bad smell you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it works well
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 4, 2024
Dear Jon,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. It's good to read that our hotel was aligned with your travel needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice roo.
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 3, 2024
Hello Gary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. It's wonderful to see that you were pleased with our quality rooms. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

sherri

Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 3, 2024
Hello Sherri,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 1, 2024
Dear Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Tampa and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Hilda

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 1, 2024
Hello Hilda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Dear Billy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Hello Eva,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The Hotel staff were great. Normally The red roof Inns are great to stay in. But this one had no hot water , bed squeaked every time you moved , horrible.
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 28, 2024
Dear Valued Guest,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. We are thrilled to read that the customer service provided by our staff met your expectation. However, we are saddened to read that the hot water and the bed was not to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

lazaro, hialeah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linton RediResponse Specialist on Jan 27, 2024
Hello Lazaro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

4/10 Poor

Sonia

Liked: Cleanliness
Disliked: Staff & service
Rude and unhelpful employees
They first gave us a room with an air conditioning unit that sounds like a plane taking off. We had to pay for an upgrade because all the cheaper rooms apparently have the same loud air conditioning unit. The next day we asked for a late check out because we did not know when our car would be ready at the dealership but they said it would cost $20 an hour more. If you like hot showers this is not the place for you. Lukewarm is about the best it gets. The people who work here are rude and unhelpful.
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 26, 2024
Dear Sonia,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Tampa. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the noise disturbance from the air conditioning unit, the rude encounter you had with the staff and the other concerns you highlighted is truly regrettable. We are very sorry for your experience.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels..Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Brian L

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 24, 2024
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist