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Reviews of City Express by Marriott Tampico

3 out of 5
City Express by Marriott Tampico
Av. Hidalgo 5820, Plaza la Herradura Local 22, Tampico, TAMPS

Reviews

8.0

Very Good

Rating 10 - Excellent. 333 out of 752 reviews" "
Rating 8 - Good. 217 out of 752 reviews" "
Rating 6 - Okay. 100 out of 752 reviews" "
Rating 4 - Poor. 51 out of 752 reviews" "
Rating 2 - Terrible. 51 out of 752 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good restaurantes in a walkable distance.
Stayed 1 night in Nov 2023

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel ubicación is at a great place , restaurants in walking distance, is clean , Roman’s are cozy , I really like staying there the staff are friendly, helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

MAIRA

Stayed 1 night in Oct 2023

6/10 Okay

Jo

Traveled with family
Disliked: Staff & service
Location
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 5 nights in Sep 2023

8/10 Good

Abraham

Traveled with partner
Liked: Staff & service
Cleaning of couches at the lobby should be easily done with "Carbona". A redistribution of tables and seats at the breakfast site is necessary in order to avoid crowding in serving area and better circulation.
Stayed 5 nights in Jul 2023

2/10 Terrible

ENRIQUE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service to check in/check out. The hotel does not showed any commitment to make faster and easier the process. I could have spent more than an hour if I had not approached to ask for my room. The hotel needs to have a better organization about the necessary staff in case the hotel is overcrowded.
Stayed 1 night in Jul 2023

2/10 Terrible

Jose

Stayed 1 night in May 2023

2/10 Terrible

Alfonso

Stayed 1 night in May 2023

6/10 Okay

Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Took like half an hour to register and have a room and we were checking in around 5 and they didn’t have clean rooms
Stayed 1 night in Apr 2023

10/10 Excellent

Maria Alejandra Davila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet hotel in a beautiful small city.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

SpartanCoach

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
AC to loud, sounded like a truck, pool so dirty, horrible taste breakfast, i had to spend 30 minutes to find a parking spot.
Stayed 3 nights in Apr 2023

10/10 Excellent

Daniella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and polite. The check in was very simple and smooth. I enjoyed how close it is to the airport and also close to other areas to eat and stuff. The amenities were fair. They have a free breakfast as well and was surprised with the options they had such as fruit and eggs. Recommend staying here!
Stayed 1 night in Mar 2023

8/10 Good

Jin Seong, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
No complaint. Good value for the money you pay. I would stay here again. If they could improve on something, it would be coffee. They have instant coffee machine that makes bad coffee. Wish they had coffee like the ones at hampton inn. But no complaint

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la ubicaci
Stayed 1 night in Feb 2023

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 1 night in Feb 2023
Response from front on Feb 14, 2023
We appreciate your valuable comments, they are very important to us, we will work on the points you indicate in order to improve our service. Thanks for your preference. We are waiting for you soon.

10/10 Excellent

Dinorah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Feb 2023
Response from front on Feb 14, 2023
We appreciate your valuable comments, they are very important to us, we will work on the points you indicate in order to improve our service. Thanks for your preference. We are waiting for you soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern hotel , situated in a parking lot that is surrounded by restaurants , banks and boutiques , which we found to be very convenient. It was really wonderful to able to walk out the hotel and have 6 restaurants within an easy walk.
Stayed 1 night in Feb 2023
Response from front on Feb 14, 2023
We appreciate your valuable comments, they are very important to us, we will work on the points you indicate in order to improve our service. Thanks for your preference. We are waiting for you soon.

2/10 Terrible

Ana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed there for two nights. The first morning, I wanted to shower in the morning (7am) and there was no hot water. They don't have a maintenance guy on standby so they told me I had to wait until 9am for this person to arrive and fix the issue. I couldn't wait until 9 am since I had an early engagement. I ended up showering at a friend's house. On the second night, my husband and I arrived at night and we didn't realize our AC wasn't turned on. We went to sleep and woke up in the middle of the night, sweating because the room was so hot (that's our bad I guess, we didn't think we needed to turn on the AC ourselves). When we eventually did turn it on, it was making the most horrendous sound. We called the lobby to fix it, they couldn't (again, no maintenance guy on standby) so they moved us to a different room (at 2 am!!!!). In our new room, our AC wasn't turned on either. We turned it on, and it also made the worst sound (impossible to sleep). We called again and they switched us to a THIRD ROOM (at 2:30 am!!!). It is also worth mentioning that the person moving us from room to room was a security guard because I guess there were no receptionists at the lobby???? This is unacceptable for a BUSINESS CLASS HOTEL for which in most cases, you're paying for a place to SLEEP AND SHOWER (we couldn't do either).
Stayed 2 nights in Jan 2023
Response from front on Feb 14, 2023
Thank you very much for your comments, we are working to improve the level of service you deserve. Regards!

2/10 Terrible

Juan

Stayed 1 night in Jan 2023

8/10 Good

andres

Stayed 3 nights in Jan 2023
Response from - on Jan 25, 2023
Agradecemos sus comentarios, es un placer atenderlo. Lo esperamos pronto.

8/10 Good

Belinda

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; but it was hard sometimes to find a parking spot.
Response from - on Jan 25, 2023
We appreciate your valuable comments, it is a pleasure to serve you, we hope to serve you again and meet your total satisfaction

4/10 Poor

Hector Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son muy reducidas, el estractor de baño no funciona, el elevador fallando, la respuesta del personal para atender una necesidad es muy lento, no hay estacionamiento suficiente para los huespedes
Response from - on Jan 25, 2023
Agradecemos sus comentarios, y le ofrecemos una disculpa por los inconvenientes en su estancia, trabajamos diariamente para poder ofrecerle un servicio de calidad y nos enfocaremos a corregir las areas de oportunidad detectadas.Esperamos poder atenderlo nuevamente y cumplir con su total satisfacción

10/10 Excellent

lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

MAXIMILIANO

Stayed 3 nights in Jul 2022

10/10 Excellent

rosa

Stayed 1 night in Jul 2022

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in May 2022

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of things within walking distance.
Stayed 2 nights in May 2022

2/10 Terrible

Marco Antonio Medina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
*
Stayed 3 nights in Apr 2022

10/10 Excellent

lodewijk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry clean and good location. Near restaurants and shopping including nail salon
Stayed 1 night in Apr 2022

2/10 Terrible

Juan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The check-in process was very difficult. They would not check me in due to the fact that they were apparently not able to find proof that I had paid for my reservation, even though I had my confirmation number, e-mail, and texts from Orbitz. They asked me to forward my confirmation email, which I did, and that wasn't proof enough. The check-in process took about 4 hours. When I tried to talk to management, and they stated that there was no one from management available, but that supposedly someone was actively working on finding my reservation since I arrived. They told me that they were contacting, Expedia, which I believe is the parent company of Orbitz, and that they didn't reply, but I found out that was false. They had not been working on finding my reservation. I had to call Orbitz myself, and spent about an hour and a half on the phone with them. It was until I started to contact Orbitz directly that things magically started to get resolved. I waited in the lobby about four hours total. they told me to go back to the front desk at a certain time, and when I went back, they would tell me that the situation was still not resolved. The staff was aware that I was waiting on being checked in, but they never updated me on the status. they waited until I went up to the front desk after waiting in a long line to only tell me that they could still not check me in. Once management was there, I didn't even receive a single apology or acknowledgement.
Stayed 1 night in Apr 2022

10/10 Excellent

Ana

Stayed 2 nights in Mar 2022

10/10 Excellent

Juan

Stayed 1 night in Feb 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está perfecto muy buen personal muy amable y espero ir pronto otra vez
Stayed 3 nights in Feb 2022

10/10 Excellent

Berta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Dec 2021

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio ,instalaciones muy limpias y la locación es muy buena .
Stayed 1 night in Dec 2021

8/10 Good

Virginia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view and close to the downtown
Stayed 2 nights in Nov 2021

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and will stay again!
Stayed 7 nights in Nov 2021

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tampico visit
Very friendly service, nice and clean room
Stayed 2 nights in Aug 2021

10/10 Excellent

Maria Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo bien, solo cuando llegamos temprano q no tenian cuartos disponibles, hasta la hr de entrar, pero lo resolvieron rapido
Stayed 5 nights in Aug 2021

4/10 Poor

Ana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It seemed cleaned and overall looks modern and clean
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
A hotel with bed bugs was the last thing I expected. Several family members and I left this place with overnight bites. These were not mosquito bites because like I mentioned we would wake up with new bites. Now coming home I had to leave my luggage outside and follow safety precautions so that I don't bring anything into the house. I stayed on the 4th floor. I let the hotel know when checking out, she made note of it. disappointing experience.
Stayed 2 nights in Aug 2021
Response from Hotel Manager on Aug 16, 2021
Dear guest. We are sorry that you had a bad experience. For us it's important that you know that we have strict monthly fumigation protocols and proof of them. I am at your service for any questions you may have.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have hand sanitizer at the entrance and the people at the front desk are friendly... Good location restaurants and stores nearby... The only bad thing is that the parking lot is small and it gets full at nights...
Stayed 1 night in Jul 2021

4/10 Poor

Rose Marie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

8/10 Good

Maria

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more room for cloth when have 2 guests.
Stayed 4 nights in Jun 2021