Exterior

Reviews of Alpine View Motel

3.5 out of 5
Alpine View Motel
15 Quintin Drive, Te Anau

Reviews

8.4

Very Good

Rating 10 - Excellent. 128 out of 289 reviews" "
Rating 8 - Good. 107 out of 289 reviews" "
Rating 6 - Okay. 32 out of 289 reviews" "
Rating 4 - Poor. 11 out of 289 reviews" "
Rating 2 - Terrible. 11 out of 289 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome on steroid
The room was extremely comfortable with lots of amenities. The extraordinarily positive greeting from John was a highlight.
Stayed 2 nights in Apr 2023
Response from John on Apr 28, 2023
Dear Gregory,Thanks for such a wonderfully heart-warming review and feedback. I'm delighted I was able to make you feel so very welcome and I can't wait to be able to do so again in future. All the very best for the future )Warm regards;

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Large one bedroom suite that could sleep 5. Clean but outdated.
Stayed 1 night in Mar 2023
Response from Rodger on Mar 21, 2023
Hi Nancy, the photo's of the unit's are very clear and descriptive, so why book if you thought it was outdated??

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Enthusiastic and efficient welcome. Property was well equipped and spacious.
Stayed 1 night in Mar 2023
Response from John Mackenzie on Mar 22, 2023
Dear WendyThanks for such a fabulous review and feedback. I'm thrilled to read you had a grand time staying with us and we hope to welcome you back soonWarm regards

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly reccomend
Stayed 1 night in Mar 2023
Response from John Mackenzie on Mar 22, 2023
Thanks for such a wonderful review and feedback Allan! Hope you come to stay with us again soon! Warm regards

10/10 Excellent

Lindi

Liked: Cleanliness, staff & service
The check in was friendly & helpful, the room spacious with a lovely outlook- and it was situated close to the lake & facilities . Great stay!
Stayed 1 night in Feb 2023
Response from John Mackenzie on Feb 7, 2023
Dear LindiThanks for such a fabulous review and feedback! We're thrilled to read you had a wonderful time and certainly you're always welcome to come back to us.Warm regards

8/10 Good

Dimitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious room.
Stayed 1 night in Jan 2023
Response from John Mackenzie on Feb 1, 2023
Dear Dimitra,Thanks for such an utterly lovely review and feedback. We're delighted to read you had a nice time staying with us and we hope to welcome you back to us soon.Warm regards;

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a one night stay but would have happily stayed longer. The unit is a little dated but its comfortable and had everything we needed. The staff were so friendly.
Stayed 1 night in Dec 2022
Response from John Mackenzie on Jan 6, 2023
Dear Martin,Thank you for really lovely review and feedback. It really means a lot to us that you had a grand time staying with us. I'm sorry to hear about the unit being a little dated - We're still doing our best to modernise and improve the units and unfortunately COVID-19 put a damper on our original plans to bring the units up to where we'd like them to be but please do rest assured we'll continue to work on this in future.At any rate; we can't wait to welcome you back for your next Fiordland Adventure.Warm regards

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
Great location
Response from John Mackenzie on Jan 2, 2023
Thanks for your review and feedback.

10/10 Excellent

AMORNRAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from John Mackenzie on Dec 29, 2022
Dear Amornrat,Thank you for wonderful review and feedback. We're delighted to read you had a grand time staying with us and we can't wait to welcome you back for your next Fiordland Adventure.Warm regards

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing guest service at the front desk when we checked in. Lovely and quiet place. Such a relaxing place to stay prior to walking the Kepler track.
Response from John Mackenzie on Dec 16, 2022
Dear Christina,Thank you for your wonderful review and feedback. We're thrilled to read you had a fabulous and restful time staying with us here at Alpine View Motel and we can't wait to welcome you back for your next Fiordland Adventure.Warm regards;

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly recommended
Excellent in almost all respects. John was especially kind, generous and helpful - hugely appreciated thanks. We thoroughly recommend!
Stayed 3 nights in Nov 2022
Response from John Mackenzie on Dec 1, 2022
Dear Paul,Thanks for your tremendous review and feedback. We're honored that you chose to celebrate a special occasion here with us at the Alpine View Motel and it was really all the very least we could do to ensure you had a wonderful time with us. We can't wait to welcome you back to us in future. Warm regards

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. Very convenient location.
Stayed 1 night in Oct 2022
Response from John on Oct 27, 2022
Dear Kerry,Thanks for your absolutely wonderful review and feedback. We're thrilled to read you had a fabulous time staying with us and we can't wait to welcome you back to us soon.Warm regards;John MackenzieGeneral Manager

4/10 Poor

Yiu

Traveled with group
Disliked: Amenities, property conditions & facilities
It's a 50 years old motel. My 3 bedroom apartment is not suitable for 3 couples as one only a single bed. Kitchen only fit for light cooking ( no rangehood ). Toilet/bathroom no ventilation. ( you need to open the window ) There is no power points @ one of the double room. Very disappointed.
Stayed 1 night in Oct 2022
Response from John Mackenzie on Oct 19, 2022
Hi Yiu,Thanks for your feedback. We clearly advertise the state and condition of the motel through the photos we display online. We also state the bedding configuration of the Three Bedroom Apartment as containing '2 King Beds, 2 single beds' so your feedback that the apartment 'is not suitable for 3 couples' is solely your fault for booking a room that wasn't suitable to your requirements.The feedback about the kitchen being 'only fit for light cooking' makes no sense in the context that the kitchen is displayed in the photos. If the room wasn't suitable, then why did you book it? I'm also curious as to what you did in our bathroom that made it require 'ventilation' that the two windows in the bathroom wasn't sufficient.At any rate; we hope that your future accommodation is up to your exacting standards and in future. Regards

10/10 Excellent

bronwyn van

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 5 nights in Oct 2022
Response from John Mackenzie on Oct 16, 2022
Dear Bronwyn,Thanks for your fabulous review and feedback. We're delighted to read that you had a fantastic time staying with us and we can't wait to welcome you back to us in future.Warm regards;

10/10 Excellent

Huirong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, very friendly staff plus 3lovely cats as part of the management team😸. Short walk to the lake and town centre. Reasonable pricing.
Stayed 2 nights in Sep 2022
Response from John Mackenzie General Manager on Sep 23, 2022
Dear Huirong,Thanks for your absolutely wonderful review and feedback! It was a real treat to meet your whole family and we (and the cats) can't wait to welcome you back to us in future.Warm regards

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from John Mackenzie General Manager on Sep 11, 2022
Dear Jacques,Thanks for your wonderful review and feedback. We're delighted to read you had a fabulous time staying with us and we can't wait to welcome you back to us soonWarm regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, SUPERB WIFI!!! Kids loved the Disney+ channel and Netflix!! Would have been even better if there was a power outlet somewhere in the bathroom for the hair dryer (a power extension cable would have done the trick)
Stayed 2 nights in Jul 2022
Response from John Mackenzie General Manager on Aug 2, 2022
Dear Anonymous, Thanks for your utterly fabulous review and feedback. We're delighted to read that your family had a wonderful time staying with us. I'm sorry to hear about the troubles with the power outlet; we are working on upgrading the units with new electrical wiring and a part of this process will include more numerous power outlets in the units. At any rate; we do hope to welcome you back to us in future. Warm regards

10/10 Excellent

Sandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One must stay at this property
Stayed 1 night in May 2022
Response from John Mackenzie General Manager on May 11, 2022
Dear Sandeep, Thanks for your wonderfully review and feedback. I'm thrilled to hear you had a fabulous time staying with us and we can't wait to welcome you back to us Warm regards;

8/10 Good

CONSTANTIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lovely people and the garden.
Stayed 4 nights in Apr 2022
Response from John Mackenzie General Manager on May 5, 2022
Dear Constantin Thanks for your really lovely review and feedback. I'm delighted to read you had a great time staying with us aided by our staff and wonderful garden. At any rate; we can't wait to welcome you back to us in future Warm regards

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John was very friendly and helpful 🙂 highly recommend 👌
Stayed 2 nights in Apr 2022
Response from John Mackenzie on May 5, 2022
Dear Donna, Thanks for your delightful review and feedback. I'm thrilled to hear you had a fabulous time staying with us and im glad that I was of some small help to you during your stay. We can't wait to welcome you back to us in future. Warm regards

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from John Mackenzie General Manager on Apr 14, 2022
Dear Elise, Thanks for your wonderful review and feedback. We're delighted to hear you had a great time staying with us and we can't wait to welcome you back to us

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had large grounds and was close to town.
Stayed 1 night in Feb 2022
Response from John Mackenzie General Manager on Feb 27, 2022
Dear Sue, Thanks for your lovely review and feedback. We're delighted to hear you had a fabulous time staying with us and we can't wait to welcome you back to us

10/10 Excellent

Ian

Stayed 1 night in Feb 2022
Response from John Mackenzie on Feb 15, 2022
Dear Ian, Thanks for your lovely review and feedback. We're delighted to hear you had a fabulous time staying with us and we can't wait to welcome you back to us in future Warm regards

8/10 Good

Ronita

Traveled with family
Liked: Property conditions & facilities, room comfort
Nice location. Ovens bit tricky to operate but was nice to have soap despensers was a good idea to have. Friendly staffs. Nice location.
Stayed 1 night in Jan 2022
Response from John Mackenzie on Jan 20, 2022
Dear Ronita; Thanks for your lovely review and feedback. We're delighted to hear you had a fabulous time staying with us. Our ovens in our Large Family Rooms are brand-new and there is a trick to working them but we're always happy to our guests work with them. At any rate; we can't wait to welcome you back to us in future Warm regards

10/10 Excellent

Fatima

Stayed 1 night in Jan 2022

10/10 Excellent

Tsui-Wen

Stayed 2 nights in Jan 2022
Response from John Mackenzie General Manager on Jan 9, 2022
Dear Tsui-Wen, Thanks for your absolutely lovely review and feedback. We're thrilled you had a fabulous time staying with us and we can't wait to welcome you back to us in future Warm regards

8/10 Good

Kathrin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2021
Response from John Mackenzie General Manager on Dec 12, 2021
Dear Kathrin, Thanks for your lovely review and feedback. We're thrilled to hear you had a fabulous time staying with us and we can't wait to welcome you back in future Warm regards

10/10 Excellent

Jodie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! So accommodating and welcoming.
Stayed 2 nights in Nov 2021
Response from John Mackenzie General Manager on Nov 26, 2021
Dear Jodie Thanks for your really delightful review and feedback. We're thrilled to hear you had a fantastic time staying with us and we can't wait to welcome you back in future Kind regards

8/10 Good

Christina

Stayed 2 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Comfortable, reasonably priced 1 bedroom superior unit. Good place to stay before the trip to Milford Sound. Thanks.
Stayed 1 night in Nov 2021
Response from John Mackenzie on Nov 16, 2021
Dear David; Thanks for your amazing review and feedback! We're delighted that you had a fantastic time staying with us and we can't wait to welcome you back in future

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious but very cold
Great, clean and spacious rooms and welcoming service, yet only a small portable heater in lounge. So x3 bedrooms and bathroom were sooo cold we tried having turns with the heater to take the edge off in each room didn't work do not stay here in winter until heating or more heaters available
Stayed 1 night in Jul 2021
Response from John Mackenzie General Manager on Jul 21, 2021
Dear Anonymous, Thanks for your lovely review and feedback. We're a little confused as we asked you on the second day of your stay if you found the room warm enough only to be told that you found it warm. So we're a little confused but we'll take your feedback on board. In future, we'd definitely encourage you to come and speak with us directly so we can at least have the opportunity to provide you with more heaters rather than reading about it on a review. Regards,

8/10 Good

Julie

Stayed 1 night in Feb 2021
Response from John Mackenzie on Apr 26, 2021
Dear Julie Thanks for the lovely review and feedback and we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly down to earth welcome ie (Genuine). Nothing was a problem. Great comfy bed, heating excellent, everything we needed was there . We will be back
Stayed 2 nights in Apr 2021
Response from John Mackenzie on Apr 10, 2021
Dear Anonymous Thanks for your delightful review and feedback. We're thrilled to hear you had a fantastic stay with us and we eagerly await your return to us

8/10 Good

ALLAN

Needs attention.
A convenient place to stay, off the main road and quiet. We got what we paid for. Bedroom was cramped and TV needed Managers assistance to operate. Small shower with inconvenient shower curtain. Unit 5: Carpet in bathroom and kitchen very dirty, worn and badly in need of replacement.
Stayed 4 nights in Mar 2021
Response from John Mackenzie on Apr 2, 2021
Dear Allan, Thanks for the review and feedback. We're sorry to hear about some of the issues you had with our stay. Our brand new Samsung Smart TVs do require a bit of getting use to, especially if you're not familiar or don't have one at home. I am pleased to advise however that since your stay, Unit 5 has recieved a brand new refurbishment with a new coat of paint and a bit of an update. Hope to see you again in future Kind Regards

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Low budget
Tidy and clean.a few tweaks to update would improve the place immensely.
Stayed 2 nights in Mar 2021
Response from John Mackenzie on Mar 26, 2021
Dear Linda, Thanks for your lovely review and feedback. We're in the process of making a few tweaks to the motel over the next few years, unfortunately with Covid-19 we have had to delay this process but we're confident that things will shortly return to normal. Hope you come to stay with us again

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean close to town can walk, very friendly host. Quite.
Stayed 2 nights in Mar 2021
Response from John Mackenzie on Mar 24, 2021
Dear Rodney Thanks for your lovely review and feedback. We're delighted to hear you had a great stay with us and hope your travels bring you back to us soon

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2021
Response from John Mackenzie on Mar 9, 2021
Dear Anonymous, Thanks for your review & feedback Kind regards, John Mackenzie General manager

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Accommodation at a good price
Had a pleasant 3-day stay at this motel. The motel is an easy walk to the lake and the town centre. Motel room had all we needed. We took advantage of the ability to cook in the room. We were nicely greeted by motel staff on our arrival.
Stayed 3 nights in Feb 2021
Response from John Mackenzie on Feb 16, 2021
Dear Allison, Thanks for your lovely review and feedback. We're delighted to hear you had a fantastic time staying with us and we hope your travels bring you back to us soon Kind regards

8/10 Good

Carolyn, Christchurch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to town centre easy to walk to and from especially for bus to milford sound could see the lake through the trees and property was a reasonable place to stay
Stayed 2 nights in Jan 2021
Response from John Mackenzie on Feb 1, 2021
Dear Carolyn Thanks for your delightful review and feedback. We're glad to hear you had an enjoyable stay with us and we hope to see you again in future

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with good paid TV options (Disney+]
Stayed 1 night in Jan 2021
Response from John Mackenzie on Jan 20, 2021
Dear Barry, Thanks for your delightful review and feedback. We're proud to be the first motel in Te Anau to be able offer quality streaming TV services to our patrons such as Disney + and Netflix and we're glad that this was a highlight of your stay. Hope to see you again in future

10/10 Excellent

Carolyn, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the lake from our upstairs unit. Walking distance to town and lakefront.
Stayed 1 night in Jan 2021
Response from John Mackenzie on Jan 6, 2021
Dear Carolyn Thanks for your delightful review and feedback. We're very glad to hear you had an enjoyable stay with us and hope you come to visit us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean warm and up to date decor Lovely and quiet room with great views Staff really friendly
Stayed 3 nights in Dec 2020
Response from John Mackenzie on Jan 5, 2021
Dear Anonymous, Thanks for your lovely review and feedback. We're delighted to hear you had a fantastic stay with us and hope to see you again in future Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from John Mackenzie on Jan 5, 2021
Dear Anonymous, Thanks for your lovely review and feedback. We hope you come back to visit us in the near future. Kind regards

10/10 Excellent

Joseph, Queenstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service. Extra mile people. Stored luggage, gave me extra towels when my convertible seats got wet without even asking, etc.
Stayed 1 night in Dec 2020
Response from Team at Alpine View Motel on Dec 26, 2020
Dear Joseph Thanks for your really lovely review. We take a great deal of pride in our work here at Alpine View Motel and we were very happy to help with whatever you needed. Hope your travels bring you back to us soon. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Team at Alpine View on Dec 22, 2020
Dear Anonymous, Thanks for your lovely review and feedback and we dearly hope you come to visit us again. Kind regards

10/10 Excellent

PI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Team at Alpine View on Dec 19, 2020
Dear PI Thanks for your lovely feedback & review. Hope you come to visit us again soon! Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding professional service, great value
Outstanding service by the hosts, couldn't be happier. They were super-friendly, accommodating and helpful. Bonus feature - we could leave our luggage in their secure storage while we did the overnight cruise to Doubtful Sound. Since the carpark is in a remote spot it makes sense to leave any luggage you don't need with your hosts. We were most impressed and can wholeheartedly recommend this Motel if you are visiting Te Anau or Doubtful Sound/Milford Sound.
Stayed 1 night in Dec 2020
Response from Team at Alpine View on Dec 18, 2020
Hi Michael, Thanks for your lovely review and feedback. It was a real delight having you stay with us and you'll always be welcome to come and visit us again. Kind regards & Safe Travels

10/10 Excellent

Rob, Taupo, NZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, close to everything, plenty of room and nice gardens
Stayed 1 night in Dec 2020
Response from Team at Alpine View on Dec 16, 2020
thank you for your review

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2020
Response from Team at Alpine View on Dec 8, 2020
Dear Anonymous, Thanks for your lovely review and feedback. Hope you come to visit us again!