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Reviews of Quality Inn Hemet - San Jacinto

2.5 out of 5
Quality Inn Hemet - San Jacinto
1201 W Florida Ave, Hemet, CA

Reviews

7.6

Good

Rating 10 - Excellent. 355 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 81 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ronald

Liked: Staff & service
Disliked: Cleanliness
Room smell terrible ( cigarette smoke). Shampoo,conditioner, and body cream was half full.. …previously used.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Ronald,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Hemet - San Jacinto.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding housekeeping and maintenance issues on your recent visit. I have shared your feedback with our housekeeping supervisor and general manager to better handle these types of situations differently in the future. We greatly appreciate your business and will work on your feedback.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Kenny PatelQuality Inn Hemet - San Jacinto

10/10 Excellent

Gina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know ked the landscaping, cleanliness of the area, and the fact they were did friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close and well maintained
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptionally clean place with high quality linens They are very kind & humane. However, like everywhere else, you must leave by 11am on the dot. If you want to stay another night & are waiting for the money... Or, indeed, if you have any delays for any reason... Anything which prevents you from following the rulles which are standard everywhere... Try communicating with them. From my experience, they will work with you, within reason, if you have a legitimate & valid delay. Iow: If you respect them, they will do their best to show you the same respect. However, if you focus on your issue & do not consider their position, they will respond as you or I would in that situation. ☺️
Stayed 3 nights in Mar 2024

4/10 Poor

Juan G

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had a amell of urine. The blanket was like a table cloth paper thin.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Stayed 1 night in Apr 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It's fine, close our events.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

2/10 Terrible

Javier

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Room was below average; not as advertised. Tv remote did not work. Many stray cats on property. The neighborhood is dangerous and many homeless. The worst hotel/location combination Ive ever had.
Stayed 2 nights in Mar 2024

8/10 Good

Michella

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, just to far from stores and restaurants.
Stayed 3 nights in Mar 2024

6/10 Okay

Mark, Studio City

Room smelled like smoke/cigarettes
Stayed 1 night in Mar 2024

6/10 Okay

WEIGUO

OK
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much of a breakfast selection
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful! We stayed here after our wedding. They started calling at a little after 10 twice reminding us check out is at 11. I asked if we could have till 1130 . She still called again it was a Wednesday .
Stayed 1 night in Jan 2024

6/10 Okay

Delores

Traveled with group
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Disliked: Room comfort
Doors slamming all can hear people walking back n fourth next door people Arguing all night
Stayed 1 night in Feb 2024

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good I would like some Discount for my next Visit Thanks..!!
Stayed 1 night in Jan 2024

2/10 Terrible

Vicki

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs way down!
stray dogs and cats roam around. the only hotel that requires a cash deposit. the room stunk like a fart (probably backed up drain) and the microwave is just there for looks.. 👎👎
Stayed 1 night in Jan 2024

4/10 Poor

Melissa, Hemet

Stayed 1 night in Jan 2024

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
2 ladies at the front were unwelcoming and somewhat rude.
Stayed 1 night in Jan 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones muy limpias, la tina un poco sucia, el colchon muy incomodo y no me dejaron hacer check in a las 2:40 que tenia que ser hasta las 3:00pm
Stayed 1 night in Jan 2024

4/10 Poor

Yolanda

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Maynard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t mind the roaches, all rlse is fine.
Stayed 3 nights in Jan 2024

4/10 Poor

Herman

Stayed 1 night in Jan 2024

2/10 Terrible

Noureddine

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

sandra v

Stayed 2 nights in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful. Will expound on this later. A real diamond! 5 stars
Stayed 1 night in Jan 2024

10/10 Excellent

Silverio

Liked: Staff & service, amenities, property conditions & facilities
Clean, warm room and the small dinning area to enjoy continental breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Fernando, Culver City

Traveled with partner
Liked: Amenities
Great for the price. Good amenities except the heater was not working.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

8/10 Good

Adelita

The beds were very comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Marie Kristine

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like pesticide in the room. Cockroach in the bathroom. Couch was dirty. Couldn’t stay in the room for more than 5 minutes. Very terrible experience. Didn’t feel comfortable asking for another room. If there’s one cockroach, there’s always more around. Never coming back here.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Stayed 2 nights in Dec 2023

10/10 Excellent

Charmane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and better than I expected. The breakfast pancakes and waffles were good.
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are so friendly, personable, and helpful...
Stayed 1 night in Dec 2023

8/10 Good

MYRON JR, Long Beach

Liked: Cleanliness, staff & service

4/10 Poor

Yoshiko

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I really got disappointed with this property. Before I booked it online, my friend called them and the lady answered the phone, she didn't understand everything very well and made mistakes on the date 3 times. I was wondering if I shouldn't book this property but normally Quality Inn is not very bad and the price was cheaper so I booked it. After checking in, we went to Walgreens to buy a toothbrush, there were many homeless there. The property's walls were very thin and people upstairs were having a party or something, playing music loudly and I couldn't fall asleep. We complained and asked them to change rooms but the male staff said all rooms were sold out and he would check and tell the people to be quiet(at least I appreciated it) but they were having a party until 1am. We had breakfast because it was included. There was a waffle maker and it was nice to make and eat fresh waffles. Overall the experience was not good so I won't stay here any more.
Stayed 1 night in Nov 2023

6/10 Okay

juan

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Yolanda

Stayed 1 night in Dec 2023

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad! Room smelled like weed smoke, very bad condition for me and my Family
Stayed 1 night in Dec 2023

10/10 Excellent

Yellie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The place was a good stay I enjoyed it and was quite .
Stayed 1 night in Nov 2023