This apartment was not up to the usual standard
Posted Nov 11, 2016
I have been visiting Santa Barbara Golf and Ocean Resort for some years now and have always had a top class luxury apartment with good levels of comfort, cleanliness and space. Unfortunately, this one was very disappointing, very small kitchen, no dishwasher; the bathroom had other guests' hairs were in the bathroom - even after our first clean on the Sunday they were still there! We had a very long walk from the apartment to the pool also and as we are both disabled we found that walk quite arduous
Comment from Hotel Management
Nov 20, 2016 by Diamond , Hotel Management
Hi Madeline, thank you for sharing your experiences from your recent stay with us. We are sorry to read of your disappointment with the unit you were allocated. Please be advised that here at Santa Barbara we are constantly running a refurbishment program for our units to keep these all of them up to the standard we expect. With regards to your difficulties with walking please do contact our head office prior to arrival and we can certainly do our upmost to assist with a better located unit. Your comments have certainly been taken on board and we do hope to see you back at the resort shortly.
With Kind Regards