Villas in Thermal

"Negative experience with security. They were very slow to respond to loud jumping upstairs at 630 am. He was very unprofessional and condescending. They had very minimal celiac friendly food options and staff was not well trained. We had to order out a bunch. Overall it was not what we thought staying at the Westin would be. We won’t be going back. "

"Staff was very friendly, room was clean"

"The breakfast was great with made to order omelets and other standard serve-yourself fare. The complimentary happy hour each night was an added bonus. Complimentary coffee was available all day in the lobby. Our room was spacious and the layout worked well with a separate living room with an extremely comfortable couch. The 21 court Paradise Pickleball facility associated with the hotel was fabulous. You pay a drop in fee to play. The pool was clean and the grounds well kept. I would definitely return to this hotel. "

"Hotel was in good location, but seemed dated, worn, especially room, a/c in room was wall type and when running was very loud, had to turn off at night even though temps were 107 day, 90’s at night. TV took a while to figure out how to operate. At check out breakfast charges had been added, disputed this, never ate there but was told that I had in a manner like yes you did, over there. After waiting to check all the receipts, one for my room number was found but not my name or signature, so charge was removed. Don’t they check this before adding? I was there for an off site wedding so didn’t spend any time at pool plus it was very hot at the time. Had planned on staying one extra night but honestly with that a/c being so loud and so hot there changed my mind. Overall my stay was average, room was quiet, except a/c, staff was nice, location great, seemed to have lots of people around and price was fair. "

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"The resort was so perfect. Friendly staff, great food, clean and plenty to do. We will definitely be coming back!"

"Breakfast menu good"

"We booked a room here because we were attending a concert at Spotlight 29. Check in was easy and they worked hard to get us a room on the bottom floor as we are seniors. We dropped our bags inside and left for the concert only to find it had been cancelled! We decided to drive back home and sleep in our own bed as we live only and hour and half away. We checked out at the desk and told them what we were doing and that we never used the room, only placed our bag inside. Well guess what! They refunded our money! We were so happy! Thank you motel 6 manager! My only negative is that the area is not the best. A lot of homeless roaming around and upon leaving there were cops arresting someone down the street. There were several motels on this street and it looked about the same. The other motels were twice as expensive. "

"This was hands down the best experience we've ever had in this area. It all kicked off at the front desk and Jeremy was the absolute best at representing the Hyatt brand. He was super professional, friendly, and knew everything about the property, including its history. Just everything you'd expect from a place like this and then some. The room was top-notch! It was huge and spotless. The pools were also great, and there was loads of seating within a few steps of the pool. Overall, our stay was just amazing and we'll definitely be back."