AOYAMA Suite King with City view, Non Smoking | Premium bedding, down comforters, free minibar, in-room safe

Reviews of The Aoyama Grand Hotel

4 out of 5
The Aoyama Grand Hotel
2-14 Kitaaoyama, Minato, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 77 reviews" "
Rating 8 - Good. 11 out of 77 reviews" "
Rating 6 - Okay. 1 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nichole, newark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Mar 15, 2024
Thank you very much for choosing our hotel from among many hotels.We are very glad that your stay at our hotel was worthy of a high evaluation.All of our employees will continue to make every effort to provide you with a wonderful time in the future.We look forward to welcoming you again.Best regards,THE AOYAMA GRAND HOTELHotel Reception

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of my favorites during my 3 week stay all over Japan. Aoyama Grand was in a quiet part of Omotesando Hills and I loved how we can access livelier parts of the city by walking. The amenities in this hotel was amazing. We loved our suite with its complimentary high-end mini bar and the washer/dryer was a lovely surprise. The room was super clean and beautiful with lovely views. The staff was so sweet and accommodating. The bar/restaurant scene was amazing as every night was lively and packed. I will definitely be back! Highly recommend it.
Stayed 6 nights in Dec 2023
Response from THE AOYAMA GRAND HOTEL on Jan 18, 2024
Dear KarenThank you so much for your kind words!We are thrilled that you enjoyed your stay and that you liked the view, the minibar and our staff so much.We look forward to welcoming you back and making your next visit just as wonderful as the last one.Best regards,

10/10 Excellent

Nica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely staying here again. We love it so much!!!
Stayed 3 nights in Dec 2023
Response from THE AOYAMA GRAND HOTEL on Jan 6, 2024
Dear Ms.Alido Maria VeronicaThank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and that you loved it so much. We look forward to welcoming you back and making your next visit just as wonderful as the last one.Thank you for choosing us, and we hope to have the pleasure of serving you again in the near future.Best regards,

10/10 Excellent

Elisabetta

Stayed 1 night in Dec 2023
Response from THE AOYAMA GRAND HOTEL on Jan 1, 2024
Dear Ms.Elisabetta,We hope you're doing well! We saw your awesome 5.0 rating on Expedia Group, and we're over the moon that you had a great stay with us at THE AOYAMA GRAND HOTEL.Your positive words mean a lot to us, and we wanted to take a moment to express our gratitude. Thanks for sharing your experience with the Expedia Group community. It's guests like you who make our job so rewarding.We hope to welcome you back for another fantastic stay. If there's anything specific you enjoyed or any suggestions you have, feel free to let us know. Your feedback helps us keep improving.Thanks again for choosing THE AOYAMA GRAND HOTEL!Warm regards,

10/10 Excellent

Damon

Stayed 5 nights in Nov 2023
Response from Maya on Dec 12, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in great location.
One of the most amazing hotels I’ve had the pleasure of staying at. The location, service, decor and facilities were all fantastic. 100% plan on visiting again.
Stayed 4 nights in Oct 2023
Response from THE AOYAMA GRAND HOTEL on Nov 12, 2023
Dear Mr. Hart,Thank you so much for your very kind feedback, it is highly appreciated. We are more than happy to hear that you were satisfied with our service as well as our interior, our location and the facilities within our hotel. We cannot wait to welcome you back for your next trip!Best regards from Tokyo,THE AOYAMA GRAND HOTEL

10/10 Excellent

Pierre-Jerome, SANTA CLARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, staff provides excellent service. Fun Halloween ambiance if Shibuya is disappointing on that front. Would visit again, well worth the price.
Stayed 3 nights in Oct 2023
Response from THE AOYAMA GRAND HOTEL on Nov 12, 2023
Dear Mr. Bergeron,Thank you very much for kind feedback, it is highly appreciated. We are glad you had a great stay with us and that you were satisfied with our staff as well as our room interior and layout. We are especially happy to hear you enjoyed our Halloween event! We would love to welcome you back here for your next trip to the city!Best regards from Tokyo,THE AOYAMA GRAND HOTEL

8/10 Good

Lemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strongly recommend this hotel to everyone who wants to explore the local dinners and cafes around this area. The only downside of the experience is that there's no ramp on the hotel entrance, as a result I have to lift my heavy luggage to the car. Also there's no easy access to Taxi because there's no taxi bay for this hotel, you will have to do so on the street. As a result, I won't be able to give it 5 stars.
Stayed 1 night in Oct 2023
Response from AOYAMA on Oct 23, 2023
Dear Guest This is THE AOYAMA GRAND HOTEL reception team.Thank you for staying with us.We are very happy to hear that you enjoyed your stay.We apologize for any inconvenience caused by our staff's lack of explanation.We have a parking lot on the ground floor. we can catch a taxi for you there!Also, we have two entrances to the hotel. The front entrance is with stairs, The entrance located to the left of the front entrance is a sloped entrance.Heavy luggage can be carried to the ramped entrance, and our staff will be happy to help you move it.We apologize for the lack of assistance with your heavy luggage.Next time you visit, we will do our best to help you without inconvenience. Best regards,THE AOYAMA GRAND HOTELHotel Reception

10/10 Excellent

Jessica

Stayed 3 nights in Oct 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear, GuestThis is THE AOYAMA GRAND HOTEL Reception. We extend our heartfelt thanks for selecting our hotel for your accommodation. It's fantastic to hear that you've had a wonderful experience and created lasting memories. If there's anything you need or if you have any questions in the future, please feel free to contact us. We're eagerly anticipating the day we can welcome you back.Best regards,The AOYAMA GRAND HOTELReception

10/10 Excellent

Farhan

Liked: Cleanliness, staff & service
Great location & Rooms!
Stayed 4 nights in Sep 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear, FarhanThis is THE AOYAMA GRAND HOTEL Reception. We're genuinely thankful for your choice to stay at our hotel. It's heartening to hear that your experience was enjoyable, and wonderful memories were made. If you ever require assistance or have questions in the future, please know that we're here to help. We eagerly look forward to your return visit.Best regards,The AOYAMA GRAND HOTELReception

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel with spacious room. The staff is very friendly and accomodating. I had a long flight and arrived very early in the morning. I didn't expect that they can arrange a room for me right away. Love the free minibar in the room. The bathroom is wonderful! Buffet breakfast is super scrumptious, with both western and Japanese menu.
Stayed 4 nights in Sep 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear Wendy,Thank you for taking the time to share your wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome and accommodated.It's also great to know that you appreciated the complimentary minibar in your room and found the bathroom to be wonderful. Our team takes pride in providing a comfortable and enjoyable experience for all our guests.We're especially pleased to hear that you enjoyed the buffet breakfast, with both Western and Japanese options. We aim to provide a diverse culinary experience to cater to our guests' preferences.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future. If you have any special requests or require assistance during your next stay, please do not hesitate to contact our staff.Safe travels and warm regards,THE AOYAMA GRAND HOTEL

10/10 Excellent

Park Patrick

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
style
Stayed 7 nights in Sep 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear, Park PatrickThis is THE AOYAMA GRAND HOTEL Reception. Your decision to stay with us is greatly appreciated. We're thrilled to hear that you had a fantastic time, creating cherished memories. Should you have any future needs or questions, please feel free to get in touch with us. We can't wait for the opportunity to welcome you back.Best regards,The AOYAMA GRAND HOTELReception

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with fantastic service and extra accommodations
Stayed 3 nights in Aug 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear, KevinThis is THE AOYAMA GRAND HOTEL Reception. We want to extend our gratitude for selecting our hotel for your stay. It's wonderful to know that you've had a memorable experience.If you ever have any questions or require assistance in the future, please don't hesitate to reach out. We eagerly anticipate the pleasure of hosting you again.Best regards,The AOYAMA GRAND HOTELReception

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel all around
Stayed 3 nights in Aug 2023
Response from THE AOYAMA GRAND HOTEL on Aug 28, 2023
Thank you very much for choosing to stay with us and for your reservation. We truly appreciate your kind positive feedback. We are dedicated to providing you with memorable and enjoyable stays, and we will continue to strive for excellence in our services.Your satisfaction is our priority, and we look forward to creating more wonderful memories together in the future. Should you have any further needs or inquiries, please do not hesitate to reach out. Thank you once again for your valuable support, and we are committed to ensuring your continued satisfaction during your next visit.

10/10 Excellent

Kodai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Jul 16, 2023
Thank you very much for staying at our hotel.Also, we sincerely appreciate you taking time out of your precious time to evaluate our hotel.We sincerely hope that you had a wonderful stay with us.Our entire staff will do our best to further satisfy you when you come back to our hotel again.

10/10 Excellent

Stefen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Stayed 3 nights in Jun 2023
Response from THE AOYAMA GRAND HOTEL on Jun 26, 2023
Dear Mr.StefenWe would like to extend our heartfelt thanks for your recent reviews on Expedia. Your feedback means the world to us, and we are truly grateful for your kind words and positive experiences at our boutique hotel.At our boutique hotel, we strive to provide a unique and personalized experience, and your feedback reassures us that we are achieving our goals. Your satisfaction is our top priority, and we will continue to work diligently to maintain the highest standards of excellence.Once again, thank you for taking the time to share your experiences on Expedia. We truly appreciate your support, and we look forward to welcoming you back for another remarkable stay in the future.Warm regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless beginning to end. Just to note; the mattress is hard, Japanese style. We love a soft mattress but we slept amazingly on this thing once we got used to the idea (which took 15 minutes)
Stayed 6 nights in May 2023
Response from THE AOYAMA GRAND HOTEL on Jun 4, 2023
We want to thank you for the review! We appreciate the feedback and are sorry that the mattress was too hard but are happy that you were able to sleep well! We are happy to let you know that we do also have a soft mattress we can supply for your next stay! We only have a limited supply, so you will need to let us know as soon as possible. We hope to see you again so we can make your next experience even better!

10/10 Excellent

Moshe

Stayed 2 nights in Jun 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Jul 16, 2023
Thank you very much for staying at our hotel.We also thank you from the bottom of our hearts for taking time out of your precious time to evaluate our services.When you visit our hotel again, we will do our best to further satisfy you.

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hands down our favorite hotel we stayed at while visiting Japan. The staff was so accomodating to all of our needs. Dinh was amazing and teally took care of us, Eun Cha had our backs with requests and the manager made it affordable to stay an extra night after our flight got canceled the day of our checkout. Overall the vibe and good spirits of the staff made it an unbelievable property to stay at. 5 stars for sure.
Stayed 4 nights in May 2023
Response from THE AOYAMA GRAND HOTEL on May 22, 2023
Thank you for your email. We're delighted to hear that you had such a wonderful experience during your stay at our hotel in Japan. It's always our goal to provide exceptional service and make our guests feel truly accommodated.We greatly appreciate your kind words regarding our staff. Dinh(Minh) is indeed an exceptional team member, and we're thrilled to hear that they took such good care of you. Eun Cha(Eun Chae) also made sure to fulfill your requests, demonstrating our commitment to meeting your needs. Our manager was glad to assist you in extending your stay at an affordable rate, especially given the unfortunate circumstances with your canceled flight.We take great pride in creating a positive and uplifting atmosphere for our guests, and it's fantastic to know that our staff's good spirits contributed to making your stay unforgettable. We are sincerely grateful for your generous 5-star rating.If you have any future plans to visit Japan, please don't hesitate to reach out. We would love to welcome you back and provide you with another exceptional experience.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jeremy, South Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing facility in a lively neighborhood around the ballpark.
Stayed 1 night in May 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on May 20, 2023
Thank you very much for taking the time to provide us with your feedback.We hope that you were able to visit places of taking the time to interest during your stay at our hotel.We look forward to seeing you all again.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from THE AOYAMA GRAND HOTEL HOTEL RECEPTION on Apr 24, 2023
Thank you for staying at THE AOYAMA GRAND HOTEL.We will continue to provide even better space and service so that everyone can enjoy a comfortable stay.Please stop by again when you visit Tokyo. We look forward to seeing you again.

8/10 Good

Akisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and luxurious hotel for sure. Check-in location is a same as the restaurant entrance, so it’s confusing first. Breakfast was very generous buffet and we loved it. Unfortunately I saw at the breakfast that the service staff was taking food out of the buffet and eating behind the bar. I’ve never seen any employees taking food out of buffet ever in any restaurant or events in my life. As upscale hotel as it is, they need a better training for employees. Otherwise it was great.
Stayed 3 nights in Mar 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Mar 13, 2023
Thank you very much for your stay with us and your review.We are really glad to hear that you have enjoyed your stay here.Also thank you very much for your good comment for the breakfastbut we are deeply sorry about our staff's behavior.Our staff checked the quality of it but we are sorry for making you feel uncomfortable.We definitely train the staff and improve.Again, thank you very much.

10/10 Excellent

chiayun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
外苑前站旁的時尚飯店
非常時尚舒服的飯店 離外苑前站只有2 分鐘路程,附近有兩間超商和便利商店 大樓裡有幾間不錯的餐廳 附近就是表參道,步行可到處也有不少好餐廳
Stayed 1 night in Feb 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Feb 27, 2023
感谢你在众多酒店中选择了青山大饭店。再次感谢您的友好评论。表参道是一个观光的好地方,因为它靠近原宿和涩谷。我们将进一步发展,直到有一天您再次来到这里。我们期待着再次欢迎您的光临。THE AOYAMA GRAND HOTELHotel Reception

8/10 Good

jeong hwan

Disliked: Cleanliness
Stayed 3 nights in Jan 2023

10/10 Excellent

Luciana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Amazing staff all around. Great location.
Stayed 6 nights in Dec 2022
Response from THE AOYAMA GRAND HOTEL on Dec 25, 2022
Thank you for staying at THE AOYAMA GRAND HOTEL.Thank you for your compliments to our staff.I am relieved to hear that you were satisfied with our location.We will continue to provide even better space and service so that everyone can enjoy a comfortable stay.Please stop by again when you visit Tokyo. We look forward to seeing you again.

10/10 Excellent

Irvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the interior design, to the high level of service, to the comfort and relaxing feel of the room was absolutely flawless. Best hotel I've ever stayed at.
Response from THE AOYAMA GRAND HOTEL on Dec 25, 2022
Thank you for staying at THE AOYAMA GRAND HOTEL.Thank you very much for your compliments about our staff's service and hospitality as well as the interior design of the hotel.We will continue to provide even better space and service so that everyone can spend a comfortable stay.Please stop by when you visit Tokyo. We look forward to seeing you again.

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i liked everything, except the beds were rather hard and stiff. everything else was wonderful.
Stayed 14 nights in Nov 2022
Response from THE AOYAMA GRAND HOTEL on Dec 25, 2022
Thank you for staying at THE AOYAMA GRAND HOTEL.We are sorry that the bed in the room was not hard enough to make your stay comfortable despite your reservation.We have purchased several softer mats for the beds in your room to accommodate your request. Although the number is limited, we have prepared them for future guests.Thank you for taking the time to provide us with your valuable feedback.Please stop by when you visit Tokyo. We look forward to seeing you again.

10/10 Excellent

Ali, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dream hotel. Beautifully designed and located in my favorite neighborhood. Big rooms for Tokyo standards and furnished to perfection. Don’t think twice as your in for a great treat.
Response from THE AOYAMA GRAND HOTEL on Dec 25, 2022
Thank you for staying at THE AOYAMA GRAND HOTEL.Thank you also for your compliments on the design of the hotel and the furniture in the room.We will do our best to make the hotel not only new but also user-friendly so that our guests can relax even more.Please stop by again when you visit Tokyo. We are looking forward to seeing you again.

10/10 Excellent

Natsuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the kindness of the staff and the restaurant attached to the gym and minibar. Especially the sushi restaurant is the highest level even for Japanese people 😉
Stayed 1 night in Jul 2022
Response from THE AOYAMA GRAND HOTEL on Aug 29, 2022
Thank you for staying at THE AOYAMA GRAND HOTEL. We are pleased to hear that you enjoyed your stay with us. We have rooms with different views of 246 Street and the National Stadium, and many restaurants such as Japanese and Italian. If you have a chance, I would appreciate it if you could come. We are looking forward to seeing you again.

10/10 Excellent

Daiya

Stayed 3 nights in Oct 2021
Response from THE AOYAMA GRAND HOTEL Hotel Reception on May 7, 2022
この度は数あるホテルよりTHE AOYAMA GRAND HOTELをご利用いただき、誠にありがとうございます。 ご多用の中、評価を投稿いただきましたこと、重ねて御礼申し上げます。 またのお越しを、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Sayuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Sep 20, 2021
この度は数あるホテルよりTHE AOYAMA GRAND HOTELをご利用いただき、誠にありがとうございます。 ご多用の中、評価を投稿いただきましたこと、重ねて御礼申し上げます。 またのお越しを、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

kiyoshi, Hori-cho. Mito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々がみな感じよく良いホテルです
Stayed 1 night in Apr 2024
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Apr 21, 2024
THE AOYAMA GRAND HOTELホテルレセプションでございます。この度は数あるホテルの中より当館をお選びいただき誠にありがとうございます。また、ご多用の中口コミ投稿のお時間を頂きまして、心より感謝申し上げます。当館でのご滞在をお楽しみいただけた様子が伺え、従業員一同安堵しております。いつお越しいただいても、ご満足いただけるお時間となるよう、これからも精進して参ります。再びkiyoshi様を当館でお迎できる日を心よりお待ちしております。THE AOYAMA GRAND HOTELHotel Reception

10/10 Excellent

JONGHEAK

Stayed 3 nights in Mar 2024
Response from Hotel Reception on Apr 23, 2024
Thank you very much for choosing our hotel from among many hotels.We are very glad that your stay at our hotel was worthy of a high evaluation.All of our employees will continue to make every effort to provide you with a wonderful time in the future.We look forward to welcoming you again.Best regards,THE AOYAMA GRAND HOTELHotel Reception

10/10 Excellent

Kirandip

Stayed 1 night in Jan 2024
Response from THE AOYAMA GRAND HOTEL on Jan 20, 2024
Dear Guest, thank you very much for taking time out of your busy schedule to give us a wonderful evaluation! We sincerely look forward to welcoming you again. Please do not hesitate to let us know if you have any suggestions or comments. Your feedback is invaluable to us as we strive to ensure that your stay with us exceeds your expectations. We look forward to welcoming you again.

8/10 Good

Masataka

Stayed 1 night in Oct 2023
Response from あおやま on Nov 12, 2023
Dear guest,This is THE AOYAMA GRAND HOTEL Hotel Reception.Thank you for your comment, We hope your stay was comfortable. We look forward to seeing you again.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2023
Response from THE AOYAMA GRAND HOTEL on Oct 16, 2023
Dear, JuanThis is THE AOYAMA GRAND HOTEL Reception. Choosing our hotel for your stay means a lot to us, and we're grateful for your patronage. We're thrilled that you had a memorable experience, and we're here to assist you with any future needs or inquiries. We're already excited about the prospect of hosting you again.Best regards,The AOYAMA GRAND HOTELReception

10/10 Excellent

???

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ホテルの施設・備品は、綺麗で不足なく用意されていて大変満足でした。
Stayed 1 night in Jun 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Jun 17, 2023
We would like to take this opportunity to thank you for choosing THE AOYAMA GRAND HOTEL from among many hotels and for your high evaluation.It is our relief to hear that your stay with us was comfortable and without inconvenience.The entire staff will do our best to make your stay with us even more comfortable.We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Jun 17, 2023
We would like to thank you from the bottom of our hearts for choosing THE AOYAMA GRAND HOTEL from among many hotels and for your high evaluation.All of us at THE AOYAMA GRAND HOTEL will do our best to provide you with a new level of excitement on your next visit.We sincerely look forward to your return.

10/10 Excellent

Nakao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on May 22, 2023
Dear valued guestThank you so much for staying with us.We hope your stay was comfortable for you and you had an wonderful time here!We look forward to welcoming you again in the near future!

10/10 Excellent

Fumiya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホスピタリティーが特に良い
Stayed 2 nights in Mar 2023
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Mar 31, 2023
この度は数あるホテルの中からTHE AOYAMA GRAND HOTELをご利用いただきましてありがとうございます。ご滞在中はごゆっくりとお寛ぎいただけましたでしょうか。今後ともみなさまに心に残るひとときをお過ごしいただけますよう、スタッフ一同努めて参ります。また弊館でお迎えできますことを心よりお待ち申し上げております。

10/10 Excellent

YUJIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Feb 15, 2023
Thank you so much for your stay with us the other day.Was your stay comfortable for you?We hope you had a wonderful time here.We look forward to serving you again in the near future!

8/10 Good

Eunseok

Stayed 2 nights in Jan 2023
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Feb 15, 2023
Thank you so much for your stay with us the other day.We hope you had a lovely time here.If you have any chance to come back to Tokyo, we look forward to serving you again in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
絕佳的住宿體驗
舒適的客房 極具日本特色的傢俱 友善的員工 便捷的交通
Stayed 1 night in Jan 2023
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Feb 15, 2023
Thank you so much for your stay with us the other day and giving us a warm comments.We hope you had a wonderful time here.We look forward to serving you again in the near future!

10/10 Excellent

yoonji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Feb 15, 2023
Thank you so much for your stay with us the other day.Was your stay comfortable for you?We hope you had a wonderful time here.We look forward to serving you again in the near future!

8/10 Good

SAYAKA

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
とても雰囲気の良い
Stayed 1 night in Jan 2023

2/10 Terrible

Xing

Disliked: Cleanliness, staff & service, amenities
Sorry to say but nothing is good during my stay at this hotel. 1. Chaotic front desk management: believe it or not, the restaurant and the hotel share the same reception but no structured management. I came after 3pm but check-in took over 20 minutes. I was asked to get seated and the staff just threw a menu to me asking if I would like to order something to eat or drink. I needed to repeat that I was tired after travelling from northeast part and I just wanted to check in and get changed asap. But the staff were too busy with restaurant guests and just ignored me. 2. Poor cleaning work in the room: I like the bathroom from the picture when I booked the hotel room and when I opened the door, the musty smell shocked me. I wonder how the cleaning work was done in the room. 3. Unprofessional staff and the smoky open kitchen. I regretted having booked breakfast with the hotel and it again turned out to be such a disappointment. The staff asked me again if I wanted to order something else apart from the set menu I picked. 4.Ridiculous structure: The sushi restaurant is one the same floor with guest room! So I really “enjoyed” the Sushi smell before entering the room. Ironically, this hotel may be good for people who look for alcohol as they offer complimentary drinks in the mini bar, lol!
Stayed 1 night in Jan 2023
Response from THE AOYAMA GRAND HOTEL Hotel Reception on Jan 26, 2023
Thank you very much for your recent stay at our hotel.We are sorry to hear that your stay at our hotel left you feeling uncomfortable from check-in to check-out.We are very sorry from the bottom of our hearts.*************The reception is located on the 4th floor, combining the restaurant and the front desk. Because we want to welcome all the guests on the 4th floor without any inconvenience.We are very sorry that you had to wait so long after your long trip. We apologize again for making you wait for your room as we were not aware of the service you received at the restaurant.Regarding the Sushi restaurant, It is a very unusual design to have the guest room and the sushi restaurant on the same floor, but we have designed the restaurant in such a way that guests can enjoy it as a hidden place like a hideaway.We placed an aroma scent near the elevator, but the aroma of the food was stronger than the aroma of the restaurant, and we apologize for any discomfort this may have caused you during your stay.We sincerely appreciate your valuable feedback.We will take this into consideration for future reference and the entire staff will work hard to improve our services.THE AOYAMA GRAND HOTELHotel Reception

10/10 Excellent

HOON KI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

MAIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしい時間をありがとうございました。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and room!
One of the best services I've ever had around in Japan. The hotel contacted me for arriving details, arranging pick up from the airport (although they didn't let me know the info of the taxi, so we were confused which taxi is coming for us). They also helped for booking restaurant and allowed us to keep luggages when we were few days away. The room is well designed with good taste and also very comfortable with big enough space. The food was also very good, we didn't expect the beef steak was so great for our breakfast. When we returned to pick up our luggages, they even helped to arrange a taxi until saw us off. Very impressive for the thoughtful service, I'd love to stay again next time visting Tokyo!
Stayed 2 nights in Nov 2022
Response from THE AOYAMA GRAND HOTEL HOTEL RECEPTION on Nov 14, 2022
Thank you very much for staying at THE AOYAMA GRAND HOTEL from among many hotels.Thank you again for your wonderful comments.From the hotel restaurant to the service, we are encouraged that our guests are happy.We will do our best to keep growing.We are looking forward to seeing you again.THE AOYAMA GRAND HOTELHOTEL RECEPTION

10/10 Excellent

YUHEI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン前に伺って荷物を預かってくださいました。 またチェックアウト後も荷物を預けさせてもらえたので、とても助かりました! スタッフさん達の対応もとても良かったです!
Stayed 1 night in Sep 2022
Response from THE AOYAMA GRAND HOTEL ホテルレセプション on Sep 5, 2022
この度は数あるホテルの中からTHE AOYAMA GRAND HOTELにご宿泊いただきまして誠に有難うございます。また、貴重なご感想もいただき重ねてお礼申し上げます。YUHEI様に又起こしいただける日をスタッフ一同心よりお待ちしております。THE AOYAMA GRAND HOTELホテルレセプション