One of the best services I've ever had around in Japan. The hotel contacted me for arriving details, arranging pick up from the airport (although they didn't let me know the info of the taxi, so we were confused which taxi is coming for us). They also helped for booking restaurant and allowed us to keep luggages when we were few days away. The room is well designed with good taste and also very comfortable with big enough space. The food was also very good, we didn't expect the beef steak was so great for our breakfast.
When we returned to pick up our luggages, they even helped to arrange a taxi until saw us off. Very impressive for the thoughtful service, I'd love to stay again next time visting Tokyo!