Pool

Reviews of Holiday Inn Los Angeles Gateway - Torrance, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

michael

Disliked: Staff & service
No free available coffee in lobby, no include breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Easy access. Don't charge you extra for parking.
Stayed 1 night in Apr 2024
Response from Holiday Inn Los Angeles Gateway Torrance on Apr 22, 2024
Hi Francis, We're glad you found our hotel easily accessible and appreciated our complimentary parking policy. Thank you for choosing to stay with us, and we hope to welcome you back soon!-Hotel Management

4/10 Poor

Helen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Hi Helen,We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback helps us improve.-Hotel Management

6/10 Okay

Melissa

Liked: Staff & service
The property shows its age. The lobby is real nice though. The room smelled musty like someone loved there. Overall it was ok as we were just there for one night. For the price it was ok.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 21, 2024
Hi Melissa, We appreciate your feedback and are glad you enjoyed our lobby. We're sorry to hear about the musty smell in your room. We strive to provide a comfortable and pleasant experience for all our guests. Your comments will be considered as we continue to improve our services. Thank you for choosing to stay with us.-Hotel Management

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, pool was freezing but to be expected for winter. Jacuzzi could have been cleaned a little more. Rooms were nice and clean
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 13, 2024
Thank you for your feedback, Kristie! We're glad you enjoyed your stay overall. We'll certainly address the pool temperature and Jacuzzi cleanliness to ensure a better experience next time.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Excellent

Marisol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and accommodating
Stayed 3 nights in Apr 2024
Response from Holiday Inn Los Angeles Gateway - Torrance on Apr 9, 2024
We're delighted you had a positive experience with our staff. Providing excellent service and accommodation is our top priority. Thank you for your kind words, and we hope to welcome you back soon for another pleasant stay!-Hotel Management

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Safe stay
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 2, 2024
Dear Robert,Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon!-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Good

Zoe, Litchfield Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great!
Stayed 2 nights in Mar 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 1, 2024
Dear Zoe,Thank you for highlighting our front desk staff! We're glad to hear they provided you with great service. If you have any additional feedback or if there's anything else we can assist you with, please let us know.The Staff at Holiday Inn Los Angeles Gateway - Torrance

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's clean & quiet 🙂
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 1, 2024
Dear Frederick,We are glad to hear you found our hotel clean and quiet. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

6/10 Okay

Rashaud

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 1, 2024
Dear Rashaud,Thank you for sharing your feedback. We strive to provide the best experience possible for all our guests. If there are any specific areas where we can improve, please feel free to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, staff & service
Great location, beautiful lobby, bar and restaurant.
Stayed 1 night in Mar 2024
Response from -Jesse B. (Front Office Manager) on Mar 19, 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Edralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Staff is very nice Absolutely satisfied when i stay
Stayed 1 night in Mar 2024
Response from -Jesse B. (Front Office Manager) on Mar 19, 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Ricardo, Phoenix

Stayed 1 night in Jan 2024
Response from -Jesse B. (Front Office Manager) on Mar 9, 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Edralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Jesse B. (Front Office Manager) on Mar 9, 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Good

Peter

Stayed 3 nights in Feb 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 1, 2024
Dear Peter,Thank you for your review! We're pleased to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Good

Daisy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from -Jesse B. (Front Office Manager) on Feb 27, 2024
Hello Daisy!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

6/10 Okay

Muang

Traveled with family and small children
Liked: Staff & service
The staff was nice but it took a while for us to check in because there was only one person at the front desk and a line of people. I’m sure they clean everything, but the carpets in the hallway are old and dirty and so are the furniture in our room.
Stayed 3 nights in Feb 2024
Response from -Jesse B. (Front Office Manager) on Feb 27, 2024
Hello Muang!Thank you for being our guest and for your time reviewing our hotel. I’m very sorry we fell short of meeting your expectations when it came to your room. We will take your comment under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future!

8/10 Good

Gerardo

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from -Jesse B. (Front Office Manager) on Feb 27, 2024
Hello Gerardo!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Excellent

Ae-Jung

Stayed 1 night in Feb 2024
Response from Staff at Holiday Inn Los Angeles Gateway Torrance on Apr 1, 2024
Dear Ae-Jung,We're delighted to receive your five-star rating! Should you have any additional feedback or requests, feel free to let us know. We're looking forward to hosting you again soon! Thank you!-The Staff at Holiday Inn Los Angeles Gateway-Torrance

2/10 Terrible

Tanias

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fire alarm went off at 12:30am the first time. It went off several time after that. I ended up checking out at 5:30am unable to get any sleep with the alarm going off. I was told that it was kids pulling the alarm and that they are short staffed so could stop them from continuing to do so through out the night. They offered my points if I opened an IHG account. I would never stay there again….
Stayed 1 night in Feb 2024
Response from -Jesse B. (Front Office Manager) on Feb 10, 2024
Hello Tanias,We are sincerely sorry for the inconveniences caused by the fire alarms. Additionally, we apologize that the staff on site was unable to silence the alarms. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit in the future.

2/10 Terrible

EUN JIN

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from -Jesse B. (Front Office Manager) on Feb 10, 2024
Hello Eun,I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception. If you would like to go more into detail in regards to your experience or if I can be of any assistance to you, please do not hesitate to reach out.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from -Jesse B. (Front Office Manager) on Feb 13, 2024
Hello Bob,Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

4/10 Poor

Tom

Stayed 1 night in Jan 2024
Response from -Jesse B. (Front Office Manager) on Jan 23, 2024
Hello Tom!I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Jesse B. (Front Office Manager) on Jan 23, 2024
Hello Yvan!Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!

10/10 Excellent

Laura A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Jesse B. (Front Office Manager) on Jan 23, 2024
Hello Laura A.,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back to the Holiday Inn Los Angeles Gateway-Torrance!

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great
Stayed 1 night in Jan 2024
Response from Jesse Bliffen (Front Office Manager) on Jan 15, 2024
Hello Rigoberto!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate your feedback as It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Good

Monique

Stayed 1 night in Jan 2024
Response from -Jesse B. (Front Office Manager) on Jan 23, 2024
Hello Monique,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon!

4/10 Poor

Dan

Business traveler
Disliked: Staff & service
The front desk check-in person was rude and obnoxious. Note: They charge $4.50 for coffee in the lobby, which I find rediculous. Every other IHG property offer it for free.
Stayed 2 nights in Jan 2024
Response from Night Manager on Jan 13, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

10/10 Excellent

FRANCISCO

Stayed 1 night in Dec 2023
Response from -Jesse B. (Front Office Manager) on Jan 23, 2024
Hello Fransisco,We appreciate the positive feedback of your stay with us. Your review means a lot to us, and we're excited to have you back in the future!

10/10 Excellent

Manuel

Stayed 2 nights in Dec 2023
Response from Night Manager on Jan 4, 2024
Manuel. We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and courteous.’
Stayed 1 night in Dec 2023
Response from Night Manager on Jan 4, 2024
Alex, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

Dr Cris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Night Manager on Jan 4, 2024
Dr. Chris, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

Genalyn

Stayed 1 night in Dec 2023
Response from Night Manager on Jan 4, 2024
Genalyn,Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA, and glad you had a great experience. We hope to see you soon again!

6/10 Okay

Martín

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Hotel, lobby and amenities were well. The room was not unfortunately smell heavily of cigarettes, the water on wc was running all night and the minibar earless as well.
Stayed 1 night in Dec 2023
Response from -Jesse B. (Front Office Manager) on Dec 7, 2023
Hello Martin,My sincere apologies that your room was not in good condition. I will take your feedback to the housekeeping and engineering departments to help ensure we improve our guest experience. We hope that you will give us the opportunity to serve you again in the future!

10/10 Excellent

dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Jehs
Response from -Jesse B. (Front Office Manager) on Nov 24, 2023
Hello Dylan!Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA and glad you had a great experience. We hope to see you soon again!

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that the property was clean and safe.
Stayed 1 night in Nov 2023
Response from EC on Nov 17, 2023
Wonderful to hear. Thank you for your stay and looking forward to seeing you in the future!

10/10 Excellent

Kendrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, staffing,and hotel
Stayed 1 night in Nov 2023
Response from EC on Nov 22, 2023
Your loyalty and feedback is greatly appreciated. Looking foreword to seeing you in the near future. Best regards.

10/10 Excellent

Sheila

Traveled with family
Liked: Amenities
Excellent service. Excellent everything. We will definitely come back. Keep up the great work! Thank you!
Stayed 2 nights in Nov 2023
Response from EC on Nov 22, 2023
Dear Shiela, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff.
Stayed 2 nights in Nov 2023
Response from Night Manager on Nov 20, 2023
Manuel, Thank you for your feedback!

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Night Manager on Nov 20, 2023
Alice, Thank you for your feedback!

6/10 Okay

Bruce

Stayed 1 night in Nov 2023
Response from EC on Nov 28, 2023
Thank you for taking the time to give us your feedback. It means a lot to us. We take all feedback into consideration and work to ensure solution. Best regards and looking forward to seeing you again soon.

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service
Overall this hotel was just fine. It was clean but dated. It’s due for a remodel. We had a suite with 2 rooms so that worked great for our family if 3. Plenty of room! Would have loved to have smart tvs. The 2 tvs in our room were old. The location was ok. It was quiet but surrounded by industrial buildings so not really an area we could go explore by foot. The staff was very kind & friendly!
Response from Night Manager on Nov 6, 2023
Gina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Araceli

Stayed 1 night in Oct 2023
Response from Night Manager on Nov 20, 2023
Araceli, Thank you for your feedback!

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Night Manager on Nov 6, 2023
Breanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Ever

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel looks super dated and the rooms smell like humidity (I switched rooms but both had the same smell and look so no point on changing a 3rd) , there’s koi pond that smells really bad at the lobby. Wouldn’t stay here again and wouldn’t recommend it either
Stayed 1 night in Oct 2023
Response from Night Manager on Nov 6, 2023
Ever,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from -Jesse B. (Front Office Manager) on Oct 15, 2023
Our sincere apologies that our hotel did not quite meet expectations. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit for a more favorable experience.

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I liked my stay, the hotel has easy access to everything, check-in was very quick and without many questions, plenty of parking. The room was very good although the TV should be better. The only bad thing is the sofa bed. very uncomfortable and old. you can't sleep there. in. everything is generally fine.
Stayed 2 nights in Oct 2023
Response from Night Manager on Oct 9, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel..
Stayed 1 night in Oct 2023
Response from -Jesse B. (Front Office Manager) on Oct 8, 2023
Hello Frank!!I’m delighted to hear that you enjoyed your stay! We thank you for taking the time to fill out a survey. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

6/10 Okay

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Night Manager on Nov 6, 2023
GRACE,Thank you for your feedback!

2/10 Terrible

Thien

Stayed 1 night in Oct 2023
Response from Night Manager on Nov 6, 2023
Thien,Thank you for your feedback!