Terrace/patio

Reviews of Hotel Indigo Traverse City, an IHG Hotel

3.5 out of 5
Hotel Indigo Traverse City, an IHG Hotel
263 W Grandview Parkway, Traverse City, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Makinde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Indigo TVC Social Media Team on May 2, 2024
Hi Makinde!Thank you for your positive review of our hotel. We are excited to see you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Indigo TVC Social Media Team on May 2, 2024
Hi Corey!Five out of Five, thank you!! We couldn't ask for anything more. We hope you enjoyed your time at Hotel Indigo Traverse City and we hope to see you again soon. Thank you for your business!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the view of the bay from our room. I liked that it was close to downtown, so very walkable and the staff was very friendly.
Stayed 2 nights in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 30, 2024
Hi Patricia!Thank you for the five out of five review! We truly appreciate the kind words and are looking forward to seeing you again soon. Thank you for your business!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, loved the valet parking, nice restaurant and bar. It was the perfect place to round out our date night.
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 28, 2024
Hi Maria!Thank you for your review of Hotel Indigo in Traverse City! This makes us so happy that we were your goto for date night! We will make sure to share your comments with the team and hope to see you again soon.Thank you for your business!

2/10 Terrible

timothy

Traveled with partner
Disliked: Cleanliness, staff & service
started with the guy saying if I didnt use valet parking the police would ticket me for parking on street at night--we didnt get a ticket I signed up for full service and never had my room cleaned-I even went down after first night and asked again bathroom shower had globs of hair in it
Stayed 3 nights in Apr 2024
Response from Hotel Social Media Team on Apr 25, 2024
Hi there Timothy,I'm sorry that you experienced less than stellar service with us. We do advise guests that if you park on the street in the metered parking that it is patrolled and anytime between 8am-8pm you could receive a hefty ticket. I'm sorry if this wasn't communicated to you appropriately. We do have heated and protected valet parking for all of our guests which does come at a cost. We are a downtown hotel with limited parking around us. I'm also sorry to hear that our housekeeping team didn't provide you with service each day. Our housekeeping scores rank amongst the highest of any IHG property and we take immense pride in our cleanliness. We hope that you will allow us another opportunity to provide you with excellent service. Thank you for your business.

10/10 Excellent

Keith, Lake Orion

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Fantastic views of Grand Traverse Bay. The hotel team were exceptional. From the time I pulled in to the time I checked out I experienced excellent service.
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hey there Keith!Thank you for the 5 out of 5 review! We agree about those fantastic views! No other downtown hotels are quite like ours! We will be sure to let our award winning team know of your excellent experience.Thank you for staying with us and we look forward to seeing you again soon!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite Traverse City Hotel!
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hi Traci,It's our favorite hotel too and we are so honored to see you had an excellent time! Giving us 5 out of 5 is awesome and we want you to know we appreciate you. Looking forward to seeing you again soon. Thank you for your business!

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location for accessing so many great things in the area and has a wonderful view. The staff were all very helpful, the rooms were nicely decorated and clean. Would definitely return!
Stayed 2 nights in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Kate!Thank you for such an amazing rating! We agree that Hotel Indigo Traverse City is in the absolute best location in all of Traverse city! So many of our guests appreciate being able to pull up to the front door, exit their vehicle and have their vacations begin immediately. No need to worry about driving in circles looking for parking as you can walk to all your favorite downtown stores, restaurants and bars!We are excited to have you back again soon. Thank you for your business.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hi Julie!5 out of 5! Thank you so much! We can't wait to welcome you back.

10/10 Excellent

Alexa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Walking distance to everything downtown. Great to have the option of hotel bar areas. Valet was extremely reliable. Room was very clean and comfortable. Staff was very friendly. We will be staying here again!
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Alexa,Thank you for the perfect score! We couldn't be more excited that the team at Hotel Indigo Traverse City was able to wow you with our service, cleanliness and valet!We can't wait to host you again soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Jordan!5 out of 5, BAM! Thank you for such a great score. We are excited to share your review with our team and are looking forward to seeing you again soon!

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check out was at 11am on Sunday - housekeeping kept knocking on my door to see when I was leaving; I left at 11am
Stayed 2 nights in Mar 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hi Samantha,Oh no! We don't like to see our guests have any issues and it looks like we fell short. Our award winning housekeeping team follows very strict guidelines of when to knock on a guests door. Check out is at 11am and they normally wait fifteen minutes after before they start the process. We do have Do Not Disturb signs on door and we always ask you place that on the outside door so we don't disturb you. I'm hoping you will allow us another chance as we want you to experience excellent service that we are known for. Thank you for your business and look forward to hosting you again soon.

10/10 Excellent

Brad, Anchorage

Liked: Amenities, property conditions & facilities
Located next to everything downtown.
Stayed 1 night in Mar 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hey Brad,5 out of 5! Thank you for such a great score and can't wait to see you again soon.

10/10 Excellent

brian

Stayed 2 nights in Mar 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Brian!5 out of 5! The team at Hotel Indigo Traverse City is humbled and honored you have given us such a high rating. We look forward to wowing you again soon!

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We love the Indigo and have stayed there multiple times. Delicious restaurant although wish it was full service as the line to order breakfast can get very long. All staff has been amazing every time we visited except for last week. We were in a a group of 6 and visited the bar area Thurs-Sat night. The bartender, Steven, was disinterested, aloof and borderline rude each night. Wanted to give him the benefit of the doubt that he was having a bad night but it happened 3 nights. Very disappointing.
Stayed 3 nights in Feb 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hi Teresa!We love having you stay with us and can't wait for your next time.We are happy to report that we have installed a new Point of Sale (POS) system so that it will be much easier for you to order any food and beverage at the hotel. Plus, we have table service available for those that prefer to have a leisurely meal. We still have counter service with soon to be added grab and go for those that want to get out and enjoy all that TC has to offer. I'm sorry to hear about your experience with Steven, he is no longer with us so please don't take that interaction as normal from us. We adore our guests and want to ensure you have the most incredible stay in Traverse city.We hope to see you again soon!

4/10 Poor

Arthur

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Indigo TVC Management Team on Apr 25, 2024
Hi Arthur,I'm sorry you have only given us 2 out of 5 but you didn't tell us why you were unhappy. We would love to speak with you via phone to understand what happened so that we can assure it doesn't happy again. Please feel free to give the hotel a call and ask for our Operations Manager. Thank you for your business.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shower and breakfast was amazing
Stayed 1 night in Feb 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Andrea!Thank you for your excellent review! We love our rainfall showers too and the large rock floor showers allow plenty of space to relax and enjoy. We thank you for your comments on our breakfast! Did you know that we have had the same breakfast chef since we opened? Chef Ro is there each morning to ensure you have an incredible healthy start to your day.Thank you for your business.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge windows for a great sunrise view. Unique showers.
Stayed 1 night in Feb 2024
Response from Hotel Indigo TVC Social Media Team on Apr 25, 2024
Hi Allan,Thank you for the kind review. It's guests like you that we love to have with us each day. We hope that we can see you again soon!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is no door to the shower and its dark like a cave.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Indigo is a very well kept property. It is clean and modern. The location is so convenient. You can easily walk to a lot of places. The staff was very friendly. I like that they offer a happy hour and live music in the lounge. The only con I had during my stay was the noise. I had a bay view room and the noise from the road was loud all night long. Next time I will try a city view room and hopefully that will help.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela, Grand ledge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice hotel. Bay side rooms noisy
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night away
Our room was clean upon first glance. When inspecting the bed sheets, not so much. Multiple stains were noted on the sheets and that was unacceptable. I went to the front desk asking for housekeeping to change the sheets, and was told housekeeping had went home already. The young lady at the front desk then promptly moved us to another room. This was much appreciated and made our stay much more enjoyable. Bar area had good drinks and good beer selection. Valet parking guy did a great job, $18 prepay on your room. Continue to check the pricing on your stay after you book. Our room went down almost $30, just a few days after booking. Contacting Hotels.com for OneKey credit is clunky. We would stay at this hotel again due to proximity to downtown dining, drinking and shopping.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bethany on Jan 19, 2024
Timothy, we appreciate the perfect score! Thank you for staying at Hotel Indigo Traverse City.

10/10 Excellent

Roger, Leipsic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Traverse City
Stayed 1 night in Jan 2024
Response from Bethany on Jan 12, 2024
Roger, thank you for the kind words! We love our location and staff at Hotel Indigo.

8/10 Good

Kayla

Stayed 1 night in Dec 2023
Response from Bethany on Jan 12, 2024
Kayla, we are happy to see you enjoyed your trip to Traverse City. Come visit again, soon!

10/10 Excellent

MARCO, Allendale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and very accomodating. Check in and check out was very easy and having the availablity to valet our car was good as there is no parking hardly at around there. So it was definitely worth it.
Stayed 1 night in Dec 2023
Response from Bethany on Jan 19, 2024
MARCO, thank you for reviewing our property. We are happy to know our front office staff treated you well! Come back soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bethany on Jan 12, 2024
George, thank you for reviewing our hotel!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to TC. Across from transit station with free bayline bus route.
Stayed 2 nights in Dec 2023
Response from Bethany on Jan 12, 2024
Ryan, we are happy to here you enjoyed the location of our property! Hotel Indigo is great for those wanting to explore the city by foot.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Bethany on Jan 12, 2024
Robert, thank you for reviewing our hotel!

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bethany on Jan 12, 2024
Dana, thank you for reviewing our hotel! We look forward to welcoming you back.

10/10 Excellent

Kate

Stayed 2 nights in Dec 2023
Response from Bethany on Jan 19, 2024
Kate, Thank you for taking the time to review our property. We look forward to welcoming you back!

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location and staff were great. I building conditions were less that great. flooring in elevators was coming up, water was off in our room when we arrived, fire alarm system monitoring seemed to have not been working.
Stayed 2 nights in Dec 2023
Response from Bethany on Dec 21, 2023
Nathan, we are sorry to hear your stay was less than perfect- thanks for sharing this info with our team.

6/10 Okay

Ajay, Forest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pay for bottle water in room, tv & toilet did not work properly. Staff was very helpful & accommodating
Stayed 4 nights in Dec 2023
Response from Bethany on Dec 21, 2023
Ajay, we are sorry to hear your stay was less than perfect. Thank you for sharing this information with us- it will be shared with the associated departments.

8/10 Good

Katarzyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great option in Traverse City. The hotel is updated, clean and the rooms were spacious. The beds were comfy and it was a great place to return after a day of shopping and dining. Lots and lots of shops, restaurants and bars are walkable from this hotel. We went during winter months but it’s also right by the water which I’m sure is great in the summer. My only negative comment would be the noise. It seems like the walls are pretty thin so we could hear a lot of what was going on around our room.
Stayed 3 nights in Dec 2023
Response from Bethany on Dec 21, 2023
Katarzyna, thank you for reviewing our property. Our location is so great for those wanting to explore our downtown district!

8/10 Good

Tony

Liked: Cleanliness, staff & service

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff.
Staff was amazing as always. Valet, front desk, housekeeping...were super friendly and helpful. We will be back.
Stayed 2 nights in Dec 2023
Response from Bethany on Dec 20, 2023
Jeffrey, thank you for reviewing our property! We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Bethany on Dec 13, 2023
Damon, thank you for the perfect score!

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional
Stayed 1 night in Dec 2023
Response from Bethany on Dec 13, 2023
Jon, thank you for reviewing our hotel and highlighting our staff's efforts! We appreciate it.

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a great view, but as it is in Traverse City in general a lot of construction in the area
Stayed 2 nights in Dec 2023
Response from Bethany on Dec 13, 2023
Randall, thank you for the honest review. We appreciate the feedback.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super clean, and while we did not use many on the amenities the staff was super friendly and the property was super clean! It was very convenient that we could walk to Front St. for shopping and lots of dining options. If I had to find something that I did not like, it was just a bit noisy at night as you could hear the traffic and guests coming and going throughout the night. But overall I would highly recommend!
Stayed 2 nights in Nov 2023
Response from Bethany on Dec 4, 2023
Heather, we are thrilled to know you enjoyed your stay! You can't beat our location.

10/10 Excellent

Richard, Lake Orion

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming to Traverse City for the last 9 years over the Thanksgiving Holiday, We brought 12 of our friends and we recommended Hotel Indigo and they all liked it very much. Very convenient to downtown. Staff is nice and it was nice to see they added a fridge to the room.
Stayed 5 nights in Nov 2023
Response from Bethany on Dec 4, 2023
Richard, thank you for staying with us again! We are happy to know our guests notice the in-room updates we have been making.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very Limited, no one at the bar Due to Thanksgiving or any breakfast
Stayed 1 night in Nov 2023
Response from Bethany on Dec 4, 2023
William, On Thanksgiving, we offered a complimentary breakfast for all guests. I am sorry you were uninformed of this- we had signage in numerous places on property.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel in great location and condition.
Stayed 1 night in Nov 2023
Response from Bethany on Dec 4, 2023
Paul, thank you for the review. We appreciate you taking the time to share your visit experience with us.

8/10 Good

Amy

Traveled with partner
Liked: Staff & service, amenities
We've heard great things about this hotel and were excited to stay. The staff was wonderful - friendly and helpful. For the price, however, the room seemed a little beat up - gouged furniture, marked up walls, fingerprints and dust all over the TV. We enjoyed our stay, but we probably won't spring for a room here as our first choice next time.
Stayed 1 night in Nov 2023
Response from Bethany on Dec 4, 2023
Amy, thank you for reviewing our property. We are sorry to hear of your experience. Please reach out if you would like to discuss your stay with a manager.

10/10 Excellent

Ann Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and a nice walking distance from restaurants downtown. We really enjoyed the brewery across the street. The room was large and spacious and linens were comfortable. We really enjoyed the large shower. The coffee in the room (Puck) was delicious! The front desk staff was good, but the valet guys rocked!
Stayed 2 nights in Nov 2023
Response from Bethany on Dec 4, 2023
Ann Marie, We are so happy you enjoyed your time in Traverse City! Please come visit again, soon.

10/10 Excellent

Deborah, Chagrin Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Quick walk to downtown. My only negative comment are rooms on the bay side are extremely noisy. Highway is directly beside hotel.
Stayed 1 night in Nov 2023
Response from Bethany on Nov 16, 2023
Deborah, our hotel has a great location! The Bayview rooms have beautiful views of the water and are unfortunately accompanied by the road noise.

10/10 Excellent

Kelsey

Stayed 2 nights in Nov 2023
Response from Bethany on Dec 13, 2023
Kelsey, thank you for reviewing our property! We look forward to welcoming you back.

10/10 Excellent

Jane

We enjoyed our brief stay.
Stayed 1 night in Nov 2023
Response from Bethany on Nov 16, 2023
Jane, we are so happy to hear your enjoyed your stay!