The bed is ok, but the pillows are awful. I had a reservation for 4 nights, but the clerk programed my key for only one night. On my second evening, I had my arms full with my dinner and some shopping, but the key didn't work, so frustrating! I had to take the stairs back down to the lobby (no elevator), to get it fixed. The franchise claims to be Green by not changing the towels everyday, but uses styrofoam extensively for the breakfast and lobby coffee. The breakfast food quality is very poor.