Ahau Tulum

Photo gallery for Ahau Tulum

Primary image
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Terrace/patio

Overview of Ahau Tulum

Ahau Tulum

3.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • On private beach
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carr. Tulum a Boca Paila Km. 7.5, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationSFER IK11 min drive
  • Popular LocationLas Palmas Public Beach17 min drive
  • AirportTulum, Quintana Roo (TUY)28 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Ahau Tulum is on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk
  • SFER IK - 11 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 19 min drive
  • Playa Akun - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 112 min drive

Restaurants

  • Safari - 3 min walk
  • Hartwood - 4 min walk
  • Rosanegra - 4 min walk
  • Taqueria La Eufemia - 5 min walk
  • Casa Banana - 8 min walk

About this property

Ahau Tulum

3.5-star hotel on the beach, near Tulum Beach
Spend the day playing on Ahau Tulum's private white sand beach then return to dine at one of the hotel's 2 restaurants. All 24 individually decorated rooms feature free WiFi and room service. Other amenities available to guests include rainfall showerheads, ceiling fans, and hair dryers.
Ahau Tulum offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 9:30 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Local cuisine breakfast available for a fee daily 7:30 AM–11:00 AM: USD 25 for adults and USD 12 for children
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Yoga classes

Family friendly

  • Laundry facilities

Conveniences

  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach

More

  • Beach towels
  • Designated smoking areas

Restaurants on site

  • Raw cafe

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

More

  • Access via exterior corridors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: USD 25 for adults and USD 12 for children (approximately)
  • Airport shuttle fee: USD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Ahau Tulum Hotel
Ahau Hotel
Ahau Tulum
Ahau
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Property
Ahau Property
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Hotel
Ahau Tulum Tulum
Ahau Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 53 out of 84 reviews
5 - Excellent 63%
Rating 4 - Good. 16 out of 84 reviews
4 - Good 19%
Rating 3 - Okay. 7 out of 84 reviews
3 - Okay 8%
Rating 2 - Poor. 6 out of 84 reviews
2 - Poor 7%
Rating 1 - Terrible. 2 out of 84 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.5/5

Eco-friendliness

2/5 Poor

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
This hotel is beautiful, and couldn't be in a better location. It's perfect for anyone that wants to be near the Hot Spots and best dining areas. Their own restaurant food was great too and Raw Love juices and smoothies are great hangover helpers. But, I also shop for hotels in Tropical Areas like this with 2 things. A shower and AC. They advertised they have both, but we quickly realized they barely had either. The shower barely has water come of it most of the time. And sometimes NO water at. Which wouldn't suck so bad if the AC was working, but the AC is turned off from 9am to 9pm everyday. Systemically. So it's hot and humid AF. Not ideal for my wife and I when we were on our honeymoon. And completely false advertising. Especially when we paid $750 per room per night. It sucked to be honest. They hotel staff never remade our room and we had breakfast in bed the first night, and those dirty dishes stay just outside our door until the morning we left. 3 2 mornings later. Again, not a big deal...but I paid $750 a night. Figure it TF out.
Stayed 3 nights in May 2022

2/5 Poor

Traveled with partner
Liked: Staff & service
Too hot when sleeping and music too loud when trying to sleep.
Stayed 3 nights in Apr 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, great staff. Excellent location
Stayed 1 night in Apr 2022

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, let me break down my honesty reviews. Pros: *Beautiful view to the beach *Good food *Good service *Friendly staff *Social media worthy Cons: *Light and ac are occasionally shut off at any time of the day. *Room smell like urine *Big cockroach around *Loud music is on until 2,3 am regardless ppl around. So if you asked me is it worth $500plus a night to stay here? My honest answer is definitely NOT NOT AND NOT.
Stayed 2 nights in Mar 2022

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water pressure in the shower meant no shower and I got food poisoning in the restaurant. Usually $800/night gets you more, but I guess this is supply and demand in Tulum these days.
Stayed 1 night in Jan 2022