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Reviews of Mercure Uberlândia Plaza Shopping

3.5 out of 5
Mercure Uberlândia Plaza Shopping
Rua Bandeira 400, Uberlandia, MG

Reviews

9.2

Wonderful

Rating 10 - Excellent. 571 out of 819 reviews" "
Rating 8 - Good. 187 out of 819 reviews" "
Rating 6 - Okay. 34 out of 819 reviews" "
Rating 4 - Poor. 11 out of 819 reviews" "
Rating 2 - Terrible. 16 out of 819 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Daniela Hiratsuka - Gerente Geral on Apr 18, 2024
Olá Sr. Harold,Agradecemos por nos contar sobre sua experiência no Mercure Uberlândia Plaza Shopping.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.Sinceramente,

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from Daniela Hiratsuka on Dec 29, 2023
Prezada Sra. Ana,Agradecemos por compartilhar sua avaliação sobre o Mercure Uberlândia Plaza Shopping.Ficamos contentes em saber que apreciou o hotel como um todo.Esperamos revê-la em breve.Daniela HiratsukaGerente Geral

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Daniela Hiratsuka on Nov 21, 2023
Prezada Sra. AnaAgradecemos por compartilhar sua avaliação sobre o Mercure Uberlândia Plaza Shopping.Ficamos contentes em saber que apreciou o hotel como um todo.Esperamos revê-la em breve.Atenciosamente,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Exceptional for the price.
Stayed 1 night in Oct 2023
Response from Daniela Hiratsuka on Nov 4, 2023
Dear Christopher,Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel.We hope to see you at the hotel in other occasions.Kind regards,

10/10 Excellent

Romana, West Roxbury

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure hotel is the best in town. Beautiful and spacious rooms. The service is outstanding, the location is fantastic, super safe. Nothing comparable in Uberlandia.
Stayed 4 nights in Apr 2023
Response from Daniela Hiratsuka on Apr 26, 2023
Dear Romana,We appreciate your comments regarding your stay at Mercure Uberlândia Plaza Shopping. I will share your comments with ourteam. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

ELIANE M CUNHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Perfect customer service, helpful friendly. Wanted to give a thumbs up to Ms Eliene at the breakfast area, she is amazing!! Great great simply great stay
Stayed 2 nights in Feb 2023
Response from Daniela Hiratsuka on Feb 7, 2023
Dear Ms Eliane Cunha,We appreciate your comments regarding your stay at Mercure Uberlândia Plaza Shopping.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

sergio, St petersburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over all
Stayed 1 night in Jan 2023
Response from Daniela Hiratsuka on Jan 18, 2023
Prezado Sr. Sergio,Obrigada por compartilhar sobre sua estadia. Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos recebê-lo novamente em breve.Atenciosamente,

8/10 Good

Alexandre, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minha única queixa pro hotel são os travesseiros que são de pessima qualidade deveriam rever isso
Response from Daniela Hiratsuka on Jan 18, 2023
Prezado Sr. Alexandre,Obrigada por compartilhar sobre sua hospedagem. Ficamos contentes em saber que teve uma boa estadia e apreciou o hotel como um todo.Aproveito a oportunidade para lhe informar que temos um planejamento para a compra de novos travesseiros nos próximos meses.Esperamos recebê-lo novamente em breve.Atenciosamente,

8/10 Good

Alexandre, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor hotel de Uberlândia sem dúvida a minha única reclamação são os travesseiros q são horríveis acho q deveriam melhorar para dar ao hóspede um melhor conforto
Stayed 3 nights in Sep 2022
Response from Daniela Hiratsuka on Oct 25, 2022
Prezado Sr. Alexandre,Agradecemos por ter avaliado nossos serviços.Seu feedback é muito importante para que possamos melhorar nossos serviços.Esperamos recebê-lo novamente em breve. Atenciosamente,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Daniela Hiratsuka on Oct 25, 2022
Prezado cliente,Agradecemos por ter avaliado nossos serviços.Esperamos recebê-lo novamente em breve. Atenciosamente,

10/10 Excellent

Caio

Stayed 2 nights in Aug 2022

10/10 Excellent

Vinicius

Stayed 1 night in Jul 2022

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't so impressed with the breakfast especially the scrambled egg which was undercooked and below the standard I would expect.
Stayed 4 nights in Jul 2022

10/10 Excellent

Esteban

Stayed 1 night in Jul 2022

2/10 Terrible

Mehmet, Costa Mesa

Stayed 10 nights in Jun 2022

10/10 Excellent

ERNESTO

Stayed 1 night in Mar 2022

8/10 Good

Marcello

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay, next to a shopping center, great amenities (nice gym) and great customer service (except for lengthy check in), shower had hard water built-in the class and bedroom window was dangerously cracked. Could also hope for a better view of the city given that the building seem to have many other rooms vacant.
Stayed 2 nights in Feb 2022

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Darlene Ricci

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever
Very nice and clean room. Breakfast was amazin
Stayed 1 night in Aug 2021

10/10 Excellent

Thiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time.
Stayed 1 night in Dec 2020
Response from Ighor Conde on Apr 12, 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ighor Conde General Manager

8/10 Good

HEE JEONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Ighor Conde on Apr 8, 2021
Ighor Conde Gerente Geral Mercure Uberlândia Plaza Shopping

8/10 Good

Lívia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Ighor Conde on Apr 8, 2021
Agradecemos imensamente por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem em Uberlândia e por compartilhar seus comentários. Esperamos poder servi-lhe novamente em breve. Atenciosamente, Ighor Conde Gerente Geral Mercure Uberlândia Plaza Shopping

8/10 Good

Alexandre A, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is when ppl open the shower water or toilet or faucet water you can hear the water noise coming down The rest the hotel is clean modern very well located
Stayed 2 nights in Dec 2020

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 5 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

SANDRO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel perfeito
Stayed 1 night in Feb 2020
Response from Otavio Calfat on Feb 26, 2020
Prezado Hóspede, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Antonio Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Otavio Calfat on Jan 16, 2020
Prezado Hóspede, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Otavio Calfat on Oct 28, 2019
Prezado Hóspede, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Excellent food. Good staff. Very close to the mall.
Stayed 1 night in Jun 2019
Response from Otavio Calfat on Jun 21, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Otavio Calfat on Jun 21, 2019
Prezado Hóspede, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Marco Antônio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stayed at Hotel Mercury. The service was excellent, location, cleanliness and breakfast awesome.
Stayed 3 nights in Apr 2019
Response from Otavio Calfat on Apr 22, 2019
Dear Mr. Marco Antônio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Otavio Calfat on Apr 22, 2019
Prezado Sr. Renato, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

8/10 Good

Gabriela, Brampton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to stay here ask for a room in Tower 1. I stayed in Tower 2 and it is a hike to get there. Also Tower 1 has balconies and Tower 2 does not. All the amenities are in Tower 1. To get to Tower 2 you have to take two elevators and cross over a bridge. It is very inconvenient.
Stayed 3 nights in Mar 2019
Response from Otavio Calfat on Apr 4, 2019
Dear Mrs. Gabriela, we appreciate your comments about your stay at the Mercure Plaza Shopping Uberlândia. In our hotel, we seek to provide a differentiated service to each of our guests. Therefore, your feedback is very important to us. We hope to see you soon. Sincerely, Otavio Ferraz Calfat General Manager

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, friendly staff, great location
Stayed 2 nights in Nov 2018
Response from Otavio Calfat on Nov 19, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Al, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connected to the shopping mall, this hotel is clean, comfortable, and convenient, with excellent staff at the front desk and in the restaurant.
Stayed 1 night in Nov 2018
Response from Otavio Calfat on Nov 16, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Dave, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018
Response from Otavio Calfat on Oct 31, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

8/10 Good

Sophie, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, except I had to be in line for 45 minutes to do check out
Stayed 3 nights in Jul 2018
Response from Otavio Calfat on Jul 16, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and sorry for the waiting in check-out line. We hope to see you again very soon and better serve you. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Renã

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Very nice hotel, nice breakfast, friendly staff, hotel is located inside a mall.
Response from Otavio Calfat on May 13, 2018
Prezado Sr. Renã, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Ficamso muito contentes que tenha apreciado nossa localização, estrutura, café da manhã e atendimento. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice location
Nice hotel. Very conveniently located next to a shopping center. Great breakfast buffet and internet was great.
Response from Otavio Calfat on Apr 30, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean
Good location, clean and confortable!
Response from Otavio Calfat on Mar 28, 2018
Prezado Sr. Alexandre, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por seus comentários sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em suas próximas oportunidades na cidade de Uberlândia. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

10/10 Excellent

Joao Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is great, good food, awesome room but checkin/checkout service needs to be improved.
Stayed 1 night in Dec 2017
Response from Otavio Ferraz Calfat on Dec 13, 2017
Prezado Sr. João Manuel, primeiramente, obrigado por ter escolhido o Mercure Uberlândia Plaza Shopping como sua opção de hospedagem. Foi um prazer recebê-lo. Agradecemos imensamente por partilhar suas impressões sobre sua hospedagem. Em nosso hotel, procuramos oferecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral

8/10 Good

Manuel, Paraguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but bar not recommended
The hotel is great, room has almost everything you would like. The location is impossible to get better. The only setback to be happier with this hotel is the bar/restaurant. the service and food was not worthy of the place.
Stayed 3 nights in Sep 2017
Response from Otavio Calfat on Sep 29, 2017
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, great staff, great quality, will go back for sure. Hotel is connected to the shopping mall and very entertaining mall.
Response from Otavio Calfat on May 31, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

Rhian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Business trip but still enjoyable. Hotel welcome was warm and friendly. Facilities are good with an excellent gym, sauna and pool. Clean and comfortable rooms. Excellent selection for breakfast. Didn't try out the restaurant since the hotel attaches to the Shopping Mall via a walkway. Would recommend using this hotel
Response from Otavio Calfat on Apr 4, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Mall in Uberlandia
Very nice hotel next to the main mall in Uberlandia. Rooms were modern and clean. Good bar and food.
Response from Otavio Ferraz Calfat on Mar 13, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager