Dear Andrzej,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

Dear Michelle,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

Dear Glenn,Thank you so much for staying with us and complimenting our location. We hope to welcome you back soon to enjoy the Harbourside even more. Sincerely,Nick Burrows - Assistant Front Office Manager

Dear Barbara,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

Dear Reynaldo,Thank you for staying with us during your time in Vancouver. We appreciate your feedback about the luggage location, we will be finding a solution immediately. In terms of accessibility we actually do have an elevator exclusively for access from lower lobby to upper lobby. We hope to welcome you back soon. Sincerely,Nick Burrows - Assistant Front Office Manager

Dear David,We appreciate you leaving such a kind and generous review about your stay with us. We hope you had an amazing cruise with even more good reviews. See you next time for another good meal.Sincerely,Nick Burrows - Assistant Front Office Manager

Dear Eray,Thank you so much for staying with us. We appreciate you taking the time to leave this review. We value your feedback about your front desk experience and will be treating this seriously. We will also will be looking into the doors in your room not closing and we sincerely apologize for any lack of security you felt during your stay. We hope to do better for you on your next visit. Sincerely,Nick Burrows - Assistant Front Office Manager

Dear Biniyam, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Alice, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable and Annika is surely our star! We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Mohamed, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Darya, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Karina, We appreciate you taking the time to share your experience. It's wonderful to know that you had enjoyed our facilities. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Kathleen A, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear William, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Lillian,Thank you so much for staying with us. We appreciate you taking the time to mention our location and staff. See you again soon.Sincerely,Nick Burrows - Assistant Front Office Manager

Dear Jeffrey, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Kris, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Tim, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Jennifer, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon. Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Mourad, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Rana, Thank you for taking the time to share your feedback with us. We genuinely regret to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced regarding the breakfast inclusion policy. Our hotel does not offer complimentary breakfast with all reservations; it is only included when guests choose the specific package at the time of booking. We are concerned about the service you received and assure you that your comments have been taken seriously. Rest assured, we will be conducting a thorough follow-up with our team to address these issues promptly and effectively. Should you wish to provide further details about your experience or if there is anything additional we can do to make amends, please do not hesitate to contact us directly. We hope for the opportunity to welcome you back in the future. Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Yuanfang, Thank you for taking the time to leave us a review. We appreciate our location here in the heart of Coal Harbour just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood. Kind Regards, Mackenzie, Front Office Manager

Dear Jennifer, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Cameron, Thank you for your honest feedback! We appreciate your comments as it helps us to improve for next time. We hope to welcome you back next time your in Vancouver. Kind Regards, Mackenzie, Front Office Manager

Dear Richard, Thank you for taking the time to leave us a review. We hope we can welcome you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear Nicholas, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations. Your comments regarding the TV channel options and furniture have been noted, and we will address these areas for improvement promptly. We are pleased to hear that you enjoyed the view from your room and that your request for a high floor was accommodated. We hope to have the opportunity to welcome you back and provide you with an enhanced experience that reflects the high standards we strive for.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Chloe, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Lorenzo, Thank you for highlighting the cleanliness of our hotel. We take great pride in maintaining high standards and are thrilled to hear that it contributed positively to your stay with us. Kind Regards, Mackenzie, Front Office Manager

Dear John, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the condition of the room have been noted, and we will address them promptly to ensure a more comfortable experience for our guests in the future. We truly value your input and hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Tod, Thank you for taking the time to share your feedback. It's wonderful to know that you had enjoyed our centralized location. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Gustavo, Thank you for highlighting our convenient location. We're glad it was a highlight for your visit. We hope to be your choice of stay whenever you're in town. Kind Regards, Mackenzie, Front Office Manager

Dear Thomas, We appreciate you taking the time to share your experience. It's wonderful to know that you had enjoyed our hotel location. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Peter, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Dealyne, Thank you for taking the time to provide us with your feedback regarding your recent stay. We are pleased to hear that our management was able to assist you in resolving the room allocation issue and that you enjoyed the upgrade and the comfort of our beds but we would like to sincerely apologize for any inconvenience you experienced during your time with us. We regret any confusion regarding the amenities listed on the website, and we will certainly look into any inaccuracies to ensure a smoother experience for future guests. Your concerns have been shared with our team for immediate attention and improvement. We hope to have the opportunity to welcome you again and exceed your expectations. Please feel free to reach out to us directly if there is anything we can do to further address your concerns.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear John, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Please rest assured that we take your feedback seriously and will address these matters promptly to ensure a more pleasant experience for our future guests. Your comfort and satisfaction are utmost important to us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Henry, Thank you for choosing Pinnacle Hotels. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future. Kind Regards, Mackenzie, Front Office Manager