Front of property - evening/night

Reviews of Sandman Hotel Vancouver Downtown

4 out of 5
Sandman Hotel Vancouver Downtown
180 W Georgia St, Vancouver, BC

Reviews

7.6

Good

Rating 10 - Excellent. 771 out of 2158 reviews" "
Rating 8 - Good. 590 out of 2158 reviews" "
Rating 6 - Okay. 391 out of 2158 reviews" "
Rating 4 - Poor. 237 out of 2158 reviews" "
Rating 2 - Terrible. 169 out of 2158 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024

6/10 Okay

Emily

Really great location. Property is undergoing renovation which it needs. Room was average but provided a bed which is all I needed.
Stayed 4 nights in Apr 2024

6/10 Okay

Paul

Traveled with family
The rooms were nice but there was only one elevator and it was a complete nightmare trying to get up and down. The hotel was partially being renovated.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 29, 2024
Good Day Paul,Thank you for your review and feedback regarding your recent stay with us. We are happy to hear you enjoyed you room. We regret the difficulties you experienced with one of our elevators being down for maintenance. We hope despite this you will consider giving us another opportunity in the near future.

6/10 Okay

Cimmaran

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Ashlie

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunate timing to be there as the property was under construction, but I appreciate the service of the staff.
Stayed 5 nights in Apr 2024
Response from Derar H. | Duty Manager on Apr 28, 2024
Dear Ashlie,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay, and our staff service, we are deeply sorry about the concern for the under construction you experienced building situation as we improve our hotel rooms and lobby, and we wished if you called us during your stay, to take the needed action to make your stay better, your concerns have already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review, and we are looking forward to welcoming you back shortly. Best regards,

6/10 Okay

jessica

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 29, 2024
Good Day Jessica,Thank you gor the rating regarding your stay with us. We hope to welcome you back in the future for an improved guest experience.

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from Derar H. | Duty Manager on Apr 27, 2024
Dear Elyse ,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Derar H. | Duty Manager on Apr 27, 2024
Dear Matt,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

2/10 Terrible

McKayla

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There is poop and pee all over the toilet bowl when we checked in. The hardware in the room is rusty and chipping away. Its smells bad. Construction going on thank god obviously the place is run down and needs it. Just be aware cause it is noisy and an eye sore.
Stayed 1 night in Apr 2024
Response from Gurvinder K. | Duty Manager on Apr 27, 2024
Dear Mckayla, I am sorry to hear about your disappointing experience at our hotel. what you have experienced is not the level of service that we provide to our guests. Your feedback is important and have allowed us to make improvements. It was nice talking to you over the phone. We look forward to an opportunity to welcome you back. Regards,

8/10 Good

Kim

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Was close to a conference I was attending
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on Apr 27, 2024
Dear Kim,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay especially our location close to the conference you were attended in the downtown. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 Okay

Kyra

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom needed to be fixed was not up to par. There was water in the tub and part of the flusher was broken. I normally have a great experience at this sandman so I’m hoping this is just a one off
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 27, 2024
Good Day Kyra,Thank you for your feedback and rating regarding your recent stay with us.The concerns you mentioned aren't up to our typical high standards. Rest assured we are working with our teams to address these for future guests. We apologize for the oversight . We hope to welcome you back in the future for an improved guest experience.

8/10 Good

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities
good location, but a lot of construction going on.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 27, 2024
Good Day Don,Thank you for your review and 4* rating regarding your recent with us at Sandman Hotel Vancouver Downtown. We are happy to hear that you enjoyed our excellent location in downtown Vancouver. We are currently performing upgrades to our guest rooms and public areas for an enhanced guest experience. We appreciate your understanding and hope welcome you back in the near future.

10/10 Excellent

ROY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel for location not far from Via Rail station, with pool and good quality care.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 27, 2024
Good Day Roy,Thank you for the amazing 5* review and rating regarding your recent stay with us. We are delighted that you enjoyed our location, pool, and quality care services. This is our goal with every guest at Sandman Hotel Vancouver Downtown. We look forward to welcoming you back in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and room, very kind and let me check in early when I was feeling ill from travelling. 5 star.
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on Apr 27, 2024
Dear Ryan ,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the excellent staff, room, and early check in. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 Good

Melanie

Liked: Staff & service
The hotel is really convieniently located,we booked a queen room one night and a king for the next, and the desk agent quickly upgraded us to the King room for both nights to make our stay more comfortable. The Hotel is under renovation, and smelled like paint in the common areas, and a hallway was taped off with plastic so you had to squeeze down to get by, othwise it was good service.
Stayed 1 night in Apr 2024

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice rooms
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 23, 2024
Good Day Patricia,Thank you for the amazing review and perfect 5* rating regarding your stay with us at Sandman Hotel Vancouver Downtown..We are glad to learn that you enjoyed our amazing location and guest rooms. We look forward to welcoming you back in the near future.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Everthing was good, mostly, i heard like a noise almost sounded a dull banging like someone was moving boxes or whatevet But ktherwise all was good.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 23, 2024
Good Day Janet,Thank you for your 4* rating and review regarding your recent stay with us. We are delighted to learn that you enjoyed your stay with us at Sandman Hotel Vancouver Downtown. We hope to welcome you back in the near future.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I enjoyed my stay. We got upgraded which was very nice. There was a lot of construction going on in the hotel which was loud and hard to walk around. The fumes were also quite strong but overall the room itself was nice.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 23, 2024
Good Day Deborah,Thank you for your 4/5 rating and review regarding your stay with us. We are happy to learn that you enjoyed your stay with us. Currently we are in the final stages of construction as we upgrade our guest facilities for a better guest experience. We will work with our renovation teams to minimize the effects on our valued guests. We look forward to welcoming you back in the near future.

6/10 Okay

Janet

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators took me to a ring of the hotel that is in total construction. The elevators took a long time and one was broken. J
Stayed 1 night in Apr 2024

8/10 Good

Justin

Traveled with family and small children
Liked: Amenities
Was an alright stay convenient to get to the places i had to be. The one staff member behind the counter wasn’t overly helpful with giving me a time to check into my room, i asked if i could leave my number so they could contact me when my room is available i was brushed off and told to return later or call the front at a later time which i did and it just continued to ring, better off leaving a message with the automated messaging service. The Elevator seemed to take a extremely long time and stop randomly at floors where no one was, just a minor inconvenience but hopefully it gets fixed in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 26, 2024
Good Day Mike,Thank your for the perfect 5* rating. We look forward to welcoming you back in the near future.

2/10 Terrible

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cam Conception-Cordova | Night Manager on Apr 28, 2024
Good Day Mary,Thank you for choosing Sandman Hotel Vancouver Downtown. We regret of your negative experience. This isn't the type of experience that we wish for our guests to experience.We would like to learn more regarding your experience. Should you wish to provide further feedback please reach out to us and we would be grateful for the opportunity to make things right.

6/10 Okay

Sheila

Disliked: Property conditions & facilities
Under renovation and property across street was loud doing construction
Stayed 2 nights in Apr 2024

4/10 Poor

Wim

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction but they couldn't help that, it needs to be done. However there were multiple issues; - no fan in the bathroom - sink was plugged - no closet: ironing board was in the corner of the room. Very small room - hottub was really just luke warm - fitness gym not open before 7am
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location downtown vancouver but really showing a lack of maintenance.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
The Sandman is perfect place to stay in downtown Vancouver. Great little gym and pool. Staff is always friendly and helpful. Room is always clean. Great views from the window. It is close to many great restaurants and attractions. Always a great stay at the Sandman
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on Apr 17, 2024
Hi Sean,Thank you for giving us an excellent review and rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay . On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

10/10 Excellent

patrick

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stadium
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on Apr 17, 2024
Thank you for giving us an excellent review rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay and location. On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

4/10 Poor

Renie

Business traveler, Traveled with family
There was construction outside and inside could not sleep in.
Stayed 1 night in Apr 2024

6/10 Okay

Althea

Traveled with group
Air conditioning kept turning off and on during the night, never has this occurancd at other hotels
Stayed 3 nights in Apr 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Derar H. | Duty Manager on Apr 17, 2024
Dear Mike,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

8/10 Good

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The proximity to where we had a medical appointment was excellent. Due to the remodeling, traffic was affected which culminated in confusion for parking. Lack of signage and traffic control measures. The room itself was different than pictured (have mobility issues). We made due. Reported electrical problems to front desk as we were leaving. Still an enjoyable stay.
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on Apr 16, 2024
Dear Terry,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay. we are deeply sorry about your concern about the room was different than pictured, parking confusion, and the electrical issue you experienced and it’s not our cleaning standards, your concern has already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review and we are looking forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Mary, Smithers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

patrick

Traveled with partner
Liked: Amenities
Great
Stayed 1 night in Apr 2024

8/10 Good

C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are undergoing renovations so it was a bit chaotic. Long line to check in . Otherwise a plesant stay .
Stayed 1 night in Apr 2024

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent downtown location. We were able to walk to the Roger’s Arena in like 5 minutes. There are many walkable things to do eg. shopping, dining, casino. We could not check in until 330 pm due to ‘wifi down’. Wifi was limited. Loved Vancouver.
Stayed 2 nights in Mar 2024
Response from Cam Conception-Cordova | Night Manager on Apr 15, 2024
Good Day Donna,Thank you for your positive feedback and for choosing our hotel. We are glad you enjoyed our excellent downtown location near Rogers Arena and the nearby amenities. We apologize for any inconvenience during check-in and look forward to welcoming you back for another great stay in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kimberly

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude misinformed staff
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 14, 2024
Dear Kimberly,Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the negative experience you had during your stay regarding our staff's behavior and misinformation.Your comments are concerning, and they do not reflect the level of service we aim to provide to our guests. We take your feedback very seriously and will address these issues with our team immediately to prevent similar occurrences in the future.We understand the importance of courteous and accurate information from our staff members, and we apologize for any inconvenience or frustration caused.Thank you for bringing this to our attention and for choosing to stay with us. We hope to have the chance to welcome you back and provide you with a much better experience in the near future.

10/10 Excellent

Sandra

Very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iits location was very convenient for my stay. I was also appreciative of the secured parking.
Stayed 1 night in Apr 2024

8/10 Good

jeff

Liked: Property conditions & facilities
Disliked: Cleanliness
When we informed the front desk of an empty beer bottle, half eaten pepperoni stick, crackers stuck in carpet and a dirty sock all they could say was did you report it immediately . I told them we found this out on our last night as we were getting our stuff ready. Only there for 2 nights and didn’t ask for maid service
Stayed 2 nights in Apr 2024

10/10 Excellent

LAURIE, Sechelt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going through renovations but no problems. Restaurant right there. Very comfortable
Stayed 1 night in Mar 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Yup
Stayed 2 nights in Apr 2024

8/10 Good

Petrus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff at check in and checkout were friendly, unfortunately the bathroom light fixture was being finicky and might possibly need to be replaced.. maintenance replaced the bulbs but it still took multiple tries to keep the lights on without turning off..
Stayed 1 night in Apr 2024

10/10 Excellent

JANETH, VICTORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Just a 2 minute walk to the Laufey concert @ QET for my child’s 1st ever concert with his friend. Parking was challenging though especially happy/hockey hour times. The pool was under reno so it was a disappointment. The staff were marvelous. Upgraded to a beautiful 2queen corner room at check in. The 2 gentlemen at the front desk( sorry for the STML of your names) were so kind! Had to drive back and forth for a parking space @ rush hour. So lesson learned to arrive b4 it next time! Thank you to Nina and April! You ladies rock! So kind and accomodating!
Stayed 2 nights in Apr 2024

8/10 Good

Arthur

Liked: Staff & service
Disliked: Property conditions & facilities
Just for once I want your pool to be open. Are we doomed to always be waiting on elevators and awakened to the sound of renovations?
Stayed 2 nights in Apr 2024

10/10 Excellent

jason

Liked: Staff & service
👍
Stayed 1 night in Apr 2024

6/10 Okay

Stewart

Traveled with family
Liked: Staff & service, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Derar Hadeed | Duty Manager on Apr 10, 2024
Dear Stewart,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay. we are deeply sorry about your concern you told me over the phone, your concern has already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review and we are looking forward to welcoming you back in the near future. Best regards,

6/10 Okay

Rachel

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
PARKING. Hotel parking should NOT be shared as public parking. Hotel guests who are paying to be there have nowhere to park because it’s filled with the public parking. Absolutely ridiculous. I paid for hotel parking and circled the underground 3 times and not a single spot, and had to wait until someone eventually left. This includes the “enterprise only” parking, where the hotel staff tells you to park if all the other stalls are taken.
Stayed 1 night in Apr 2024

4/10 Poor

Robin

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms tiny and cramped. Peeling wallpaper. Leak in room with wet carpet. 2 tiny elevator.
Stayed 1 night in Apr 2024
Response from Derar Hadeed | Duty Manager on Apr 10, 2024
Dear Robin,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay. we are deeply sorry about your concern about rooms type you booked, wallpaper and wet carpet. In addition to two tiny elevators., as per our phone conversation today, your concern has already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review and we are looking forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with stay because of friendly staff and clean room.
Stayed 1 night in Apr 2024