Ratings based on 291 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great~~!!!

Posted Feb 26, 2017
With the price we paid, everything was just the way it should have been, nothing less than we expected and no disappointments. This is 2nd time we stayed here and unless we find better deal nearby We'll come back to stay here again next time in town.
Comment from Hotel Management
Feb 28, 2017 by Judy - GSM, Hotel Management
It's always so great to see smiling guests return. Thank you for your feedback. We look forward to seeing you the next time you're in Surrey!
5 out of 5
Recommended
for Everyone
by A verified traveler from vanvouver

Clean, great staff.

Posted Feb 12, 2017
Very clean rooms. Polite, friendly and knowledgeable service.
Comment from Hotel Management
Feb 15, 2017 by Judy - GSM, Hotel Management
Thank you for your wonderful feedback! We look forward to providing you with exceptional service again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from from Osoyoos B.C.

Great motel on Fraser Hwy in Surrey

Posted Jan 24, 2017
Pros: Great breakfast (waffles, bacon, scrambled eggs), digital coffee maker for all kinds of coffee or even hot chocolagte.
Cons: Red blinking light on phone, bigger TV in room. It looked like a 32 inch flat screen but we never watched it even once.
Location: 10 minutes to Guildford Mall or the Willowbrook Mall in Langley on 200th.
We really liked our stay at the Comfort Inn (next to Rona) on Fraser Highway. We were on the top floor (4th floor) and it was very quiet for our weekend stay. Beds were very comfortable and we had a nice view of the mountains in the distance. Our only problem was a red flashing light for messages (next to our beds) I spoke with the front but it remained on our whole weekend. The other problem was the hair dryer which wouldn't work...but the fantastic thing about this motel, and a good reason to return, was very FABULOUS breakfast - waffles maker (different flavours - blueberry, strawberry - every day! As well, we had bacon one day, sausages another day and ham, so it was a great variety. As well, they had a digital coffee maker and you could have cafe mocha or even hot chocolate (which my wife loved) Very friendly staff and the location was great too -- right on Fraser Highway - 10 minutes to Guildford Mall or Willowbrook Mall in Langley....my wife loved that....Will definitely return if in the Surrey area again.
Comment from Hotel Management
Jan 25, 2017 by Judy - GSM, Hotel Management
Thank you for sending us your wonderful feedback. We all appreciate seeing such responses. It's unfortunate to see the message light in your room was blinking through out your stay, but I'm glad to see it did not hinder your experience with us. We'd love to welcome you and your wife back to enjoy superior service the next time you're in Surrey!
2 out of 5
by A verified traveler from Surrey, BC

Dangerous hotel

Posted Jan 24, 2017
Pros: Food
Cons: Need a complete change-out of all electrical receptacles or this hotel will burn down one day.
Location: Convenient location
This hotel is dangerous because my room had so many electrical issues. The GFCI receptacle at the bathroom sink had no power coming out of it. Reason: The GFCI had tripped. So, I pressed Reset and it gave me power for my razor. Then it tripped when I turned off the bathroom fan. I suspect the motor back EMF tripped the GFCI. It didn't do it continually but frequently. Next, virtually all of the electrical receptacles in the room were worn out.... by that I mean there was insufficient tension in the receptacle spring contracts to hold your appliance of in my case my little iPhone charger in place. Hence, it actually tipped down during the night and no longer made contact and therefore my phone never charged up!!! VERY frustrating as I require it for work. In fact I did not realise it wasn't charged until later on that day. I verified the issue when I returned to the room that evening and sure enough ... that was the problem. Plugging the charger into other receptacles or even the ones in lamp bases were all the same ... very loose! One bedside lamp didn't even work because the plug wasn't even plugged in to the receptacle. All of this is a huge FIRE hazard!!! Poor electrical connections cause over heating of the connection. Next, the bar fridge has a plastic bag of extremely strong smelling (curry) food of some sort left in it. As soon as I opened the door, I filled the room with this horrible smell!!! Lovely ... I had to open the window to sir out the place.
Comment from Hotel Management
Jan 27, 2017 by Judy - GSM, Hotel Management
Thank you for your for sending us your valuable feedback. As safety is a top priority for us here, I have passed on your feedback regarding the electrical issues in the room to our General Manager to look into with further detail. Regarding the housekeeping issue in the room, please allow us to apologize for this inconvenience. The housekeeping staff have also been notified to be vigilant during their room cleaning to ensure we can avoid these types of situations. Again, thank you for your feedback and we hope to be able to serve you with superior hospitality in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Priced right

Posted Jan 15, 2017
Very friendly,helpful and comfortable. In town to visit friends, very easy to get around from this location.
Comment from Hotel Management
Jan 17, 2017 by Judy - GSM, Hotel Management
Thank you for your positive feedback. We are glad to help make you comfortable during your stay and that you were able to enjoy our local area. We look forward to seeing you the next time you're in town!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2017
Nice place to stay just off major highway and is quiet
Comment from Hotel Management
Jan 14, 2017 by Judy - GSM, Hotel Management
Thank you for you positive feedback. We look forward to seeing you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

I've stayed here many times

Posted Jan 6, 2017
Pros: Great staff and good value.
Cons: Nothing really, good hotel.
Location: Convenient location in the heart of Surrey.
This s a great hotel to stay if you are in the Surrey area. The staff are great, the price is good, and the value is definitely there. I would highly recommend others staying here.
Comment from Hotel Management
Jan 6, 2017 by Judy - GSM, Hotel Management
Thank you for sending us your positive feedback. It's great to see we are continuously able to keep you comfortable. We always love to see friendly faces returning! We look forward to seeing you the next time you're in the area!
5 out of 5
by Cherissa

Comfy cozy clean

Posted Dec 31, 2016 on Hotels
Fantastic. Breakfast was great each morning. Beds were comfy. No.noise.. it was great
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for your kind words! We love to see our guests leave happy! We look forward to providing you with exceptional accommodations again the next time you're in town!
4 out of 5
Recommended
for Everyone
by A verified traveler from ns

Nice hotel near Surrey

Posted Dec 24, 2016
It was an amazing experience.... my next trip stay is there for sure
Comment from Hotel Management
Dec 28, 2016 by Judy - GSM, Hotel Management
Thank you for sending us your positive review. We are glad to have been able to help make your stay memorable. We look forward to seeing you in the future!
3 out of 5
by A verified traveler

Convenient and clean hotel

Posted Dec 20, 2016 on Hotels
Friendly check in by Jay. Room had everything that we needed. Breakfast that was included in the room rate was adequate for us. Only problem that we had on the first night was loud noise in the middle of the night - arguing, shouting and door slamming. After a call to the front desk, the noise eventually stopped. Unfortunately, we had loud noise above us on the second night too.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for sending us your review. It is unfortunate you were not fully able to get your full nights rest with us. If you choose to stay with us next time you can request to be on the top floor and towards the end of the hallways. That should helpful in this regard. Please do not hesitate to contact the front desk if issues such as this arises again. Our staff will diligently assist you where possible. Thank you again for your business and we look forward to seeing you the next time you visit Surrey!