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Reviews of Comfort Inn Surrey Hotel

2.5 out of 5
Comfort Inn Surrey Hotel
8255 166th Street, Surrey, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carole

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FOM on Apr 25, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

8/10 Good

Sabjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good thing stay
Stayed 4 nights in Apr 2024
Response from FOM on Apr 25, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

Ravinesh, Bonney Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our check in and check out front desk agent Sahara I believe. She was very friendly and professional. Everyone is nice here from front desk to housekeeping to breakfast area associates. Rooms are great and spacy
Stayed 1 night in Apr 2024
Response from FOM on Apr 14, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guest’s. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Anant

All ok
Stayed 3 nights in Apr 2024
Response from FOM on Apr 13, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Jennia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely phenomenal
Stayed 2 nights in Apr 2024
Response from FOM on Apr 7, 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

Sukh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Apr 8, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay will stay again. Friendly staff, clean, decent breakfast..... good value
Stayed 1 night in Apr 2024
Response from FOM on Apr 7, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

yong ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from FOM on Apr 12, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Teunis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FOM on Apr 7, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Clean and affordable!
Stayed 1 night in Mar 2024
Response from FOM on Apr 7, 2024
Thank you for your review and for rating us excellent on your experience.

8/10 Good

Edwin

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Surrey.
Stayed 1 night in Mar 2024
Response from FOM on Apr 7, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

6/10 Okay

Prabhjot

There were spiders in the room.
Stayed 1 night in Mar 2024
Response from FOM on Apr 4, 2024
Your satisfaction is important to us, therefore we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Jody

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rather stay in a cheap motel
Stayed 1 night in Mar 2024
Response from FOM on Mar 29, 2024
Your satisfaction is important to us, therefore we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FOM on Mar 29, 2024
Thank you for rating us excellent on your experience.

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable for our needs for this particular visit. Very friendly staff and top notch customer service by every single employee we came across. Continental breakfast was good. Would have liked a plant based creamer for coffee. Floors could use a good clean, especially elevators and room carpet.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 29, 2024
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Babbu

It was a wonderful experience
Stayed 1 night in Mar 2024
Response from FOM on Mar 29, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

8/10 Good

Avneet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from FOM on Mar 29, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

Ioan

Stayed 1 night in Mar 2024
Response from FOM on Apr 14, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Sandra

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from FOM on Mar 23, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Good...
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us. We are gratified we could live up to your expectations.

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Total dump. Needed to ask for the bedding to be replaced. Old building. Needs some serious updates. Very noisy. We could hear everyone around us all night long. Will never stay again. The dirty bed did it for me. Gross
Stayed 1 night in Mar 2024
Response from FOM on Mar 19, 2024
Your satisfaction is important to us, therefore we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Amanpreet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from FOM on Mar 17, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Mar 2024
Response from FOM on Mar 14, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and comfortable hotel with decent walking-distance shops nearby.
Stayed 1 night in Mar 2024
Response from FOM on Mar 14, 2024
We would like to thank you for your review. We are gratified we could live up to your expectations.

10/10 Excellent

Dale

Stayed 1 night in Mar 2024
Response from FOM on Apr 1, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Shuvam Singha

Stayed 1 night in Mar 2024
Response from FOM on Mar 14, 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Shital

Liked: Cleanliness, property conditions & facilities
Nic
Stayed 1 night in Mar 2024
Response from FOM on Mar 11, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Graydon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and in a decent area. Great for an overnight stay.
Stayed 1 night in Mar 2024
Response from FOM on Mar 9, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Inderveer, Surrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room very good clean
Stayed 1 night in Mar 2024
Response from FOM on Mar 8, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

manor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Friendly staff. Very quite and comfortable.
Stayed 1 night in Mar 2024
Response from FOM on Mar 7, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast menu.
Stayed 4 nights in Feb 2024
Response from FOM on Mar 7, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FOM on Mar 2, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

8/10 Good

Mieczyslaw, Powell River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area , good to rest after long trip. A little too far from airport.
Stayed 1 night in Feb 2024
Response from FOM on Feb 29, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from FOM on Feb 29, 2024
Thank you for rating us excellent on your experience.

8/10 Good

linda

Liked: Staff & service, property conditions & facilities
Always comfortable with helpful staff!
Stayed 1 night in Feb 2024
Response from FOM on Feb 29, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us. We are gratified we could live up to your expectations.

8/10 Good

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great,breakfast was great all around stay was pretty fantastic!
Stayed 2 nights in Feb 2024
Response from FOM on Feb 29, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Melchor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from FOM on Feb 25, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Carrie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay here the staff are excellent!
Stayed 1 night in Feb 2024
Response from FOM on Feb 25, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued guest’s. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kyaw Myo

Liked: Cleanliness, staff & service, property conditions & facilities
Stay 2 nights to visit Vancouver. Dog friendly and great staff there. Decent breakfast and overall a great experience.
Stayed 2 nights in Feb 2024
Response from FOM on Mar 2, 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

Rhonda

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from FOM on Feb 25, 2024
Thank you for choosing to stay with us.

8/10 Good

Arsh

Liked: Cleanliness, staff & service
You should try adding slippers in the room for better experience.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 24, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Leaon

Stayed 3 nights in Feb 2024
Response from FOM on Mar 21, 2024
Thank you for your review and for rating us excellent on your experience.

10/10 Excellent

WAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from FOM on Feb 20, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Jenny

Liked: Staff & service, property conditions & facilities
Staff are great...Will be staying again
Stayed 1 night in Feb 2024
Response from FOM on Feb 16, 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Vishaljit

Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
Thank you for sharing your feedback.

10/10 Excellent

Shabir

Traveled with family and small children
Liked: Staff & service
The manger I forgot his name, was very amazing and helpful. Was Steve or something. Well done
Response from FOM on Feb 15, 2024
We would like to thank you for your review. We are gratified we could live up to your expectations.

10/10 Excellent

Vikas

Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
We are glad that you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Ericson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff
Stayed 1 night in Jan 2024
Response from FOM on Feb 8, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exllent hotel!!!
Stayed 1 night in Jan 2024
Response from FOM on Feb 4, 2024
Thank you for sharing your feedback. It was a pleasure to have you stay with us.

10/10 Excellent

shazad

Liked: Cleanliness, property conditions & facilities
Clean and nice staff
Stayed 1 night in Jan 2024
Response from FOM on Feb 1, 2024
Thank you for sharing your feedback. We are glad that you enjoyed your stay.