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Reviews of Douglas Guest House

2.5 out of 5
Douglas Guest House
456 West 13th Avenue, Vancouver, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 259 reviews" "
Rating 8 - Good. 111 out of 259 reviews" "
Rating 6 - Okay. 22 out of 259 reviews" "
Rating 4 - Poor. 6 out of 259 reviews" "
Rating 2 - Terrible. 2 out of 259 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and homey breakfast
Stayed 1 night in Apr 2024
Response from DOUGLAS LODGE on Apr 17, 2024
Thank you for your kind feedback! We're delighted to hear that you found our breakfast convenient and homey. We hope to host you again in the future.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Douglas Guest House Team on Jan 30, 2024
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great stay at a good price
Simple accommodations for a better price than nearby hotels. Staff were incredibly friendly and helpful, the breakfast was great and I had an amazing few nights' sleep!
Stayed 3 nights in Oct 2023
Response from Douglas Guest House Team on Oct 9, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted that you had a great stay at a reasonable price and found our accommodations simple yet cost-effective compared to nearby hotels.It's heartwarming to know that you had a positive experience with our friendly and helpful staff, enjoyed our breakfast, and had a restful and refreshing sleep during your stay. Our top priority is providing our guests with excellent service and a comfortable environment, and we're pleased to hear that we met your expectations.We hope to welcome you back in the future for another enjoyable stay. If you decide to return, please reach out directly with any specific requests or preferences you may have, and we will do our best to accommodate them.Thank you once again for choosing to stay with us.

6/10 Okay

Kathryn

Stayed 1 night in Sep 2023
Response from Douglas Guest House Team on Oct 5, 2023
Thank you so much for taking the time to leave us a 3 out of 5 review. It's much appreciated! Cheers

10/10 Excellent

Jennifer, Renton

Stayed 1 night in Sep 2023
Response from Douglas Guest House Team on Oct 5, 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The host was extremely welcoming and friendly. The breakfast was delightful. Would highly recommend.
Stayed 1 night in Sep 2023
Response from Douglas Guest House Team on Oct 5, 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was in the basement so was slightly difficult to keep it cool in hot weather. Beakfast was nice as was cooked to order
Response from Douglas Guest House Team on Sep 8, 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Gary, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super sweet property. Nothing fancy but just really nice. Breakfast was amazing. Beautiful neighborhood for walking.
Response from Douglas Guest House Team on Aug 16, 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

2/10 Terrible

Theodore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here!
Terrible experience. The room was 32C / 90F when we arrived. There was a portable air conditioner in the room that we turned on and after 2 hours the room was still a sweltering 86F at 10p at night. We tried calling and texting the contact number provided multiple times as did Hotels.com, and no one would pick up. Keep in mind that the listing says “air conditioned”. There was a skylight above the bed with a paper window covering falling off, that would let in light at the crack of dawn. We sat on the bed and it completely caved in. Finally after no response to our calls (and those from hotels.com) we had to leave and seek a last minute hotel elsewhere, as the room was unusable. The next day we were notified that we would not receive a refund as we hadn’t cancelled in advance of arrival. What in the world? We couldn’t know the status until arriving! The unit was completely unusable and while we were willing to move to another room, no one would pick up or reply to our calls/txts. I will be pursuing a refund through my credit card company as the host is citing their cancellation policy.
Stayed 1 night in Jul 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable in general in a beautiful 100 year old house. That being said, a few things would have made it better. 1. No place to put hygiene items in the bathroom. A stand of some sort would have been great. Did appreciate that there were lots of hooks. 2. It was wonderful and unexpected that there was a small refrigerator in the room. A garbage can there would have been great. 3. Also would have appreciated a small table in the room. 4. The tall rotating fan made it bearable and was appreciated but it was very warm. AC would have made it better.
Douglas Guest House
Stayed 2 nights in Jun 2023
Response from Douglas Guest House Team on Aug 16, 2023
Thank you so much for leaving your honest feedback, We assure you we will improve our service in areas we still need to do as well as expected.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
While the bed wasn’t the most comfortable we’ve had while travelling, the room was clean, the bathroom was very modern in this 80 year old character house. The breakfast in the morning was absolutely excellent!! We would definitely stay here again
Stayed 1 night in May 2023
Response from Douglas Guest House Team on May 17, 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Lindi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and a friendly staff.
Stayed 2 nights in May 2023
Response from Douglas Guest House on May 7, 2023
Thank you so much for taking the time to leave us a 5-star review. It's much appreciated! Cheers

8/10 Good

Mary

Stayed 2 nights in Apr 2023
Response from Douglas Guest House Team on May 30, 2023
Mary, thank you so much for taking the time to leave us a 4-star review. It's much appreciated! Cheers

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Douglas Guest House. Staff clearly explained the after hours check in and everything went well. I was happy with my room, which was an outside entrance. It was very clean, tastefully decorated, quiet, and comfortable. The included breakfast was amazing with fresh cooking, fresh fruits, juices, breads, and more. They take excellent care of their guests. I would definitely stay here again
Stayed 1 night in Apr 2023
Response from Douglas Guest House on May 7, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Douglas Guest House on May 7, 2023
Thank you so much for taking the time to leave us a 10-star review. It's much appreciated! Cheers

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central outside the downtown!
Stayed 1 night in Apr 2023
Response from Douglas Guest House on May 7, 2023
Thank you so much for taking the time to leave us a 4-star review. It's much appreciated! Cheers

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Vancouver General Hospital, very nice staff who were very helpful with a last minute reservation
Stayed 1 night in Apr 2023
Response from Douglas Guest House on Apr 20, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect B&B. Wifi not strong enough to work from the room, but few travellers need that. Will definitely stay here again.
Stayed 2 nights in Apr 2023
Response from Douglas Guest House on Apr 20, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff - great breakfast - comfortable accommodations
Stayed 2 nights in Apr 2023
Response from Douglas Guest House on Apr 12, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Mar 2023
Response from Douglas Guest House on Apr 12, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff extremely friendly, and helpful. Very comfortable room, and quiet. Great breakfasts every morning. I would definitely stay there again if I ever have to go down to Vancouver again.
Stayed 3 nights in Mar 2023
Response from Douglas Guest House on Apr 12, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the Mateo room located on the main level which was lovely and comfortable.The staff were warm and friendly and the breakfast served was exceptional.
Stayed 2 nights in Mar 2023
Response from Douglas Guest House on Mar 22, 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Douglas Guest House on Nov 16, 2022
Thank you so much for taking the time to leave us a 6-10 review. It's much appreciated! Cheers

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient from the airport, and super convenient to downtown without being in the heart of it.
Stayed 1 night in Jul 2022
Response from Douglas Guest House on Aug 1, 2022
Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

8/10 Good

Michiko

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and welcoming!
It was just fine, very charming. Perhaps not enough guest parking but that comes with the location, I guess.
Stayed 1 night in Apr 2022
Response from Douglas Guest House on Apr 26, 2022
Thank you for your honest feedback; it is important to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

8/10 Good

PAUL, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: location, cleanliness, access, parking, quiet. Not-so-good: baseboard heater in suite's bathroom (William Room) not working.
Stayed 2 nights in Dec 2021
Response from Douglas Guest House on Feb 27, 2022
Thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected.

8/10 Good

Beverley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Location is good re public transit in all directions, train from airport, etc; however, there is a moderately steep hill of four city blocks to climb up from the transit location, then stairs to the front door and more stairs to most rooms. We stayed five nights in the Penthouse room which is three flights of stairs from the street level. After a day of shopping, those stairs were onerous! The main room contained the bathroom, a queen bed, a table, a fridge, coffee maker, but it could not be private from the other room which contained a queen bed and the only closet. The furnishings are typical B&B but the beds are comfortable. No housekeeping is done during your stay. The main negative factor for us was that there was no locked room to leave your luggage in storage before check-in or after check-out ... the suggested place was in the main floor living area which was open to all people who knew the front door combination ... not ideal if you are carrying expensive goods. We would stay again but only for a shorter period.
Stayed 5 nights in Oct 2021
Response from Douglas Guest House Team on Oct 23, 2021
We thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected. Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

6/10 Okay

Robyn

Traveled with partner
It was convenient. I still haven't recieved my recipt supposed to be emailed. Checked out yesterday morning and would like to see my final bill.
Stayed 1 night in Oct 2021
Response from Douglas Guest House Team on Oct 23, 2021
We thank you for your honest feedback it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future. We sent the receipt to your expedia email.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and quiet location
Stayed 2 nights in Sep 2021
Response from DOUGLAS TEAM on Nov 1, 2021
Thank you for your feedback; it is important to us. We will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

6/10 Okay

jan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is nice....you are within walking distance of nice neighborhoods and some coffee shops. What surprised me and what I did not like was that I was in a basement room and had terrible wifi. Also, I thought I was going to get a continental breakfast.... got nada. Somehow, this amenity was crossed off the list. Gettting checked in was crazy, saw no one, was let into a lobby to pick up a key and then directed to go around to the back of the building to the basement. Very old building.... I thought I paid more that it was worth.
Stayed 4 nights in Sep 2021
Response from DOUGLAS GUEST HOUSE TEAM on Nov 1, 2021
Thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected. Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service.

8/10 Good

Angel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean place to stay. Great location. Easy check in/out!
Stayed 2 nights in Aug 2021
Response from DOUGLAS TEAM on Nov 1, 2021
Thank you for your feedback; it is important to us. We will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfy bed
Stayed 1 night in Aug 2021

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service/lovely location
They were extremely helpful and responded immediately to our request to change rooms to provide us with a second bed. Downsides; lots of windows so room was hot and the light woke us up very early, also because of COVID no access to a kitchen/fridge/microwave/coffee, etc., outside back decks rotting and in need of repair.
Stayed 3 nights in Apr 2021
Response from Douglas Guest Time on Jun 19, 2021
We thank you for your honest feedback. In areas that we haven't done as well as expected, we assure you we will improve our service. Your feedback is important to us and we will do our best to keep up the standards so you enjoy our service. We hope to see you again in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little cool when we got there and could not find the thermostat
Stayed 1 night in Mar 2021
Response from Douglas Guest House Team on Apr 6, 2021
We sincerely appreciate your feedback. We always work hard to improve our service and receiving feedback from our guests is the best way for us to learn where we could do better. We hope to see you again in future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet, plus close to where I have my eye appointment.
Stayed 2 nights in Feb 2021
Response from Douglas Team on Feb 21, 2021
Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021
Response from Dogulas Team on Feb 21, 2021
Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback.

10/10 Excellent

Mingmin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Berenice on Aug 30, 2020
Dear Guest, Thank you so much for your email. On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, bed was very comfortable and check in was very smooth. Free parking was an added bonus and we didn't have any trouble getting a parking spot.
Stayed 3 nights in Aug 2020
Response from Berenice on Aug 30, 2020
Dear Guest, Thank you so much for your email. On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

10/10 Excellent

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I regularly stay here for work, always a worthwile choice!
Stayed 1 night in Aug 2020
Response from Berenice on Aug 11, 2020
Dear Thomas! Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback. We always work hard to improve our service and receiving feedback from our guests is the best way for us to learn where we could do better. We hope to see you again in the future.

10/10 Excellent

Thomas, Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Douglas Guest House many times in the past and always appreciate their courtesy and value and looking forward to a comfortable stay. Their service during these most interesting times is entirely up to code and very appreciated
Stayed 2 nights in Jul 2020
Response from Bernice on Jul 27, 2020
On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

8/10 Good

pnina

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Joan, Salmon Arm

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent character home. Expect stairs. Breakfast to start at 7 am would be better than 8 am
Stayed 1 night in Mar 2020
Response from Douglas House Team on Mar 13, 2020
Dear Joan, We're delighted to hear that you had such a pleasant experience staying with us. We truly appreciate you taking the time to leave this review and recommendations. We are looking forward to welcoming you on your next stay with us.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Allowed me to check in early, room was clean and good overall atmosphere. Good breakfast as well.
Stayed 1 night in Feb 2020
Response from Douglas House Team on Feb 9, 2020
Dear guest, Thank you for your kind words. We are delighted to hear that you had such a pleasant experience staying with us. We truly appreciate you taking the time to leave this review and we're looking forward to welcoming you on your next stay with us.