Dear Jo-Annie, Thank you for taking the time to leave us a review. We are thrilled to hear our staff were a particular highlight during your stay. We look forward to welcoming you back to Pinnacle Hotels again soon.Kind Regards, Mackenzie, Front Office Manager

Dear Nathan, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Laralee, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Frances, Thank you for sharing your experience with us. We're delighted to hear that you found our beds comfortable and enjoyed the quality of our pillows. Your feedback regarding the size of the room and the view is duly noted, and we apologize for any inconvenience caused. We're glad you appreciated the food from our restaurant, and we'll take your suggestion for room service into consideration for future improvements. We hope to welcome you back for another stay soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Qiao, We appreciate you taking the time to share your experience. We really look forward to welcoming you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Robert, Thank you for your amazing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Jamieson, Thank you for sharing your recent experience with us. We're thrilled to hear that you enjoyed our great location and the amazing views from your partial harbor side room, as well as the quality of food in our restaurant. Regarding the unfortunate incident with the fire alarm, we sincerely apologize for any inconvenience it caused as we understand the disruption it caused to your night. Your feedback regarding the handling of the situation by our staff is invaluable, and we will ensure that proper procedures are reinforced to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Joseph, Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Susan, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Susan, Thank you for sharing your positive experience! We're thrilled that we could contribute to making your stay enjoyable. We can't wait to have the pleasure of serving you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Michael, Thank you for sharing your feedback with us following your recent stay. We appreciate your observations regarding our centralized location. However, we regret to learn of the challenges you encountered with our staff. Providing efficient and courteous service is important to us, and we apologize for any inconvenience caused by long wait times at check-in and any interactions that did not meet our usual standards of professionalism. Your comments have been shared with our team to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Brandon, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Deanna, Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear John, our positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we will inform our Engineering Team to check on the doors. Looking forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Frank, Thank you for your glowing review regarding our breakfast! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Kennisha, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Jessica, Thank you so much for taking the time to leave us a review! We are thrilled to hear you had a wonderful stay at our property. We look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear Adam, Thank you for sharing your thoughts. We apologize for any shortcomings. Your feedback will guide our improvements. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations in every aspect of your stay.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Corrine, Thank you for taking the time to share your feedback with us. We appreciate your suggestion regarding additional elevators for check-in. We understand that waiting for the elevator can be inconvenient, especially during busy periods, and we apologize for any delay you experienced. Your input is valuable to us as we continuously strive to improve our guests' experiences. We hope to welcome you back for another stay!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Donna, Thank you for your wonderful feedback. We are so lucky to be situated in the heart of coal harbour facing the water. We look forward to welcoming you back to Pinnacle one day soon. Kind regards, Mackenzie, Front Office Manager

Dear Bryan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear David, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights. We look forward to welcoming you again soon.Kind Regards, Mackenzie, Front Office Manager

Dear Patricia, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Kind Regards, Mackenzie, Front Office Manager

Dear Laverne, Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Kind Regards, Mackenzie, Front Office Manager

Dear Janet, Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind Regards, Mackenzie, Front Office Manager

Dear Shelagh, Thank you so much for providing your feedback. I will ensure pass this on to our restaurant manager so we can investigate further. We hope to welcome you back soon!Kind Regards, Mackenzie, Front Office Manager

Dear Jessica, Thank you for choosing to return to Pinnacle Harbourfront! We appreciate your review and are thrilled to hear you had a wonderful stay. We cant wait to welcome you back again soon!Kind Regards, Mackenzie, Front Office Manager

Dear Kaye, I am sorry to hear the disappointing experience you had with Expedia. I hope they are able to resolve your issue for you. We thank you for choosing Pinnacle Hotels. Kind Regards, Mackenzie, Front Office Manager

Dear Octavio, Thank you for taking the time to leave us a review. We are sorry to hear your stay didn't match your expectations. Your feedback helps us to improve each and everyday, so thank you for providing such honest feedback. I hope you can give us another chance to welcome you back with exceptional customer service and product.Kind Regards, Mackenzie, Front Office Manager

Dear Lynn, Thank you for taking the time to leave us positive feedback! We are thrilled to hear you enjoyed your stay with us. Thank you for choosing Pinnacle Hotels and we look forward to welcoming you again soonKind Regards, Mackenzie, Front Office Manager

Dear Rachel, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your comments about our property being disorganized. I will ensure each of our staff members will be reminded about our benefits to ensure they provide the correct and most accurate information to our guests. Thank you again for choosing Pinnacle Hotels. I hope you can give us another chance to visit our property.Kind Regards, Mackenzie, Front Office Manager

Dear Beryl, Thank you for taking the time to write us a review! We thank you for choosing to stay with Pinnacle Hotels.Kind Regards, Mackenzie, Front Office Manager

Dear Richard, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Carol, Thank you for your wonderful feedback! We are thrilled to hear positive comments about our staff and hotel! We look forward to welcoming you back to Pinnacle Hotels one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Marie, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Ana, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.