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Reviews of Graduate Charlottesville

4 out of 5
Graduate Charlottesville
1309 W Main St, Charlottesville, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service
Loved it
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on May 21, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Maia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to everything. Friendly staff
Stayed 1 night in May 2024
Response from Guest Services Manager on May 15, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Dawn, Bridgewater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor - an eclectic variety of artwork and furnishings that made the space unique. Close to lots of great things in downtown Charlottesville.
Stayed 1 night in May 2024
Response from Guest Services Manager on May 14, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

8/10 Good

Dante

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was very small and hard to regulate the temperature in the room using the thermostat. Couldn’t seem to get it just right. Either was too hot or too cold. Didn’t see any instructions on to contact the front desk if needed. There was no microwave in my room. Size of the room was very nice and the staff was friendly.
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 14, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Judson

Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 21, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Kerry

Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 17, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

2/10 Terrible

Melissa

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Service was horrible. Tried to call the front desk for towels , 4 times no answer. The two restaurants on site the staff was awful. Roof top served a drink with mold on the garnish. Not impressed.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 26, 2024
Thank you very much for sharing feedback from your recent stay with us. I am terribly sorry to hear of your experiences with us at Graduate Charlottesville. Your comments have been shared with our Food & Beverage team and leadership, and will be addressed.

6/10 Okay

Lola

Disliked: Amenities
A bit outdated. Gym had a terrible odor. Good location.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay!

10/10 Excellent

Rafael, Wilmington

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!

10/10 Excellent

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Jane

Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 4, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

6/10 Okay

Timothy

Traveled with family
Disliked: Amenities
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area. Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 6, 2024
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.

10/10 Excellent

Lynne, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.

10/10 Excellent

Cary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.

8/10 Good

Jeremy

Liked: Property conditions & facilities
Good location.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Mar 27, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 27, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Joshua was amazing! Helped us check in and get sorted. Very pleased with this place!!
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 19, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Fran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to UVA. Clean and comfortable room. The refrigerator isn't very cold. That is my only complaint.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 18, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 16, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Holly, Rye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 15, 2024
Thank you so much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but room too hot and no way to turn down thermostat.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 11, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back - with proper cooling - soon!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it has character and not just sterile run of the mill decor
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 8, 2024
Thank you so much for digging our vibe and appreciating our character. We hope to welcome you back soon!

10/10 Excellent

Kristian

Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 26, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Jee Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Max on Feb 29, 2024
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.

6/10 Okay

Ross

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 26, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 26, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location and the staff was very friendly
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 24, 2024
Thank you very much for taking the time to share feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Rozina

Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and it was a great experience. I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 23, 2024
It was a pleasure to welcome you to Graduate Charlottesville! We hope to welcome you back soon!

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, went above and beyond
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 20, 2024
Thank you very much for sharing your feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Maha

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good upgrades in an older building. But walls are thin so couldn’t sleep well.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 19, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope we may welcome you back in the future.

2/10 Terrible

Chelsea

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 20, 2024
Thank you very much for taking the time to share your feedback from your recent stay with us. Please feel free to reach out and let us know about your stay.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodation for me and my adult daughter. Two queen beds was a plus!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 19, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope we may welcome you back soon!

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 18, 2024
Thank you very much for taking the time to share feedback from your recent stay at Graduate Charlottesville! We hope to welcome you back soon!

8/10 Good

Beth Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Taylor

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 17, 2024
Thank you so much for sharing your feedback from your recent stay with us! We hope to welcome you back soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Location.
Location. Location. Location. If you are doing anything on Grounds, you can walk very easily. There is a trolley stop nearby for a quick ride downtown as well (or an easy one mile walk). Bar patio is nice when weather cooperates. Rooms are fine (bed very comfortable); bathrooms can definitely use updating. Gym is basically a large closet (very small). You can valet car or self-park with in and out privileges.
Stayed 2 nights in Feb 2024
Response from Max on Feb 13, 2024
Good Morning,We're happy to hear that your recent stay with us was enjoyable. I do apologize for the inconvenience surrounding the bathrooms and we are definitely looking for ways to improve on our guest experience. Please don't hesitate to reach out if we can be of any further assistance.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 7, 2024
Thank you so much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the unique design and decor of The Graduate.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Feb 7, 2024
Thank you so much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Sudershan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 20, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 20, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Good night rest in a good location
Great walkable locations. Beds are comfortable and staff was nice. I will say this is my least favorite decorated Graduate hotel I have stayed in. I feel like all the others I have been to are curated and super cute. This one just misses the mark. But, the staff is friendly, great location and the beds were comfortable.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Feb 4, 2024
Thank you so much for sharing your feedback! We hope to welcome you back soon!

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!