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Reviews of Holiday Inn Victoria Elk Lake, an IHG Hotel

3.5 out of 5
Holiday Inn Victoria Elk Lake, an IHG Hotel
4670 Elk Lake Dr, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 134 reviews" "
Rating 8 - Good. 35 out of 134 reviews" "
Rating 6 - Okay. 9 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 7 out of 134 reviews" "

8.8/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Visiting my daughter at UVic and it was easy access to the highway and other areas.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in May 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, amenities, property conditions & facilities
If it were possible to give this hotel ZERO stars I would. Do NOT stay here. The room was in terrible condition, there was an incredible amount of noise from both highway and hallways and when we asked not to stay a second night they refused to allow us to cancel and told us that my complaints did not meet their cancelation policy. There is NOTHING in their cancelation policy to protect the consumer or allow you to receive a refund for subsequent nights if the hotel doesn’t meet your standard. Manager here is absolutely unhelpful, refuses to assist you in any way. Do not waste your time.
Stayed 2 nights in May 2024

8/10 Good

ramin

Liked: Cleanliness, property conditions & facilities
It was very central
Stayed 2 nights in Apr 2024

10/10 Excellent

Kate

The hotel staff were very friendly upon arrival. The check in process extremely smoothe. The room was nicely appointed with a desk and armchair as well as two very comfortable queen beds with crisp clean white linen. The room’s temperature was easily adjusted to make it as cozy or cool as we liked. The room smelled fresh and clean and the bathroom was not only very clean, but had a lovely bright white modern feel. Overall a very good experience and a reasonable price.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 28, 2024
Dear Kate,Thank you for taking the time to tell us about your experience at Holiday Inn VICTORIA – ELK LAKE.Please accept our sincere apologies that you ended up staying in a king size bedroom and not 02 queen-size bedroom. We will make sure to put it as your preference and provide you with the same for your future visits. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly 250-704-4656 at or guestservices@hielklake.comSincerely,Guest Services

6/10 Okay

Grace Masille

Liked: Amenities
It was okay. Missed the ferry. Stayed for a night. Was given a room (I think it was an adjoining room), and I can hear the people on the other side. And I couldn’t sleep because they were playing with the knobs. Kept it lock but still uncomfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Mission

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Decent price , nice hotel, clean , and good price large room . Would recommend and stay again . Our stay was short only 8 hours . Jeff & Kim
Stayed 1 night in Apr 2024

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location for us visiting friends in Cordova Bay. Shower was a bit weak.
Stayed 2 nights in Apr 2024

6/10 Okay

Callie

Traveled with partner
Post-COVID hotel stays have been interesting. I don't know about you but, prior to the pandemic, the cost of staying in a hotel included daily cleaning. Now, it doesn't; however, the cost to stay in a hotel has not decreased. The "check-in talk" should include the rules regarding daily cleaning of your room. But fair warning, even if you request it, it might still not happen - as was the case at this hotel. It is SO disappointing, after a long day out and after requesting your room to be cleaned and made up, returning to a room that is still as you left it. I don't understand. And then the excuses fly when front desk staff are called on it. Aside from that, it is a nice enough hotel and property, parking stalls are tight.
Stayed 4 nights in Mar 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent facility, friendly service at the front desk and in the adjoining Lakes Restaurant.
Stayed 7 nights in Mar 2024

6/10 Okay

Delia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location for us, the bed was comfortable and clean. I will likely stay here again, BUT, I will never take a room on the first floor down the hall from the restaurant/bar. Way too noisy!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ronwyn

Liked: Cleanliness, property conditions & facilities
I like the fact that we were able to open the windows for fresh air
Stayed 2 nights in Mar 2024

2/10 Terrible

Cory

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities
Very poor communication
Stayed 5 nights in Mar 2024

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

caroline

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean and friendly, big room.
Stayed 1 night in Mar 2024

8/10 Good

Norm

Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, property conditions & facilities
Very quiet , clean hotel. Staff was great
Stayed 1 night in Mar 2024

8/10 Good

Juhee

Traveled with family
Liked: Cleanliness, property conditions & facilities
I stayed here because of the swim meet. There was very close to the pool, the property was clean, and kind to communicate.
Stayed 4 nights in Mar 2024

10/10 Excellent

Delia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was good for location. Clean and per-friendly options available. Close to the Beaver Lake walking trails.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Chi Wai

Stayed 2 nights in Feb 2024

6/10 Okay

Chi Wai

Traveled with family and small children
Good to have free electric charging inside hotel carpark for EV car

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, room comfort
Nice but….
Got into a room and found sugar ants. Front desk lady was so kind and accommodating. She moved me into another room, upgrade from a two bed to a one bed suite. Was one night to be with family so only slept in the room and checked out early. Nice hotel
Stayed 1 night in Feb 2024

6/10 Okay

Hugh

Liked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Lesley

Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Perfect stay for my activity at the Commonwealth Place. Also a short drive to downtown Victoria.
Stayed 2 nights in Jan 2024

8/10 Good

Maxwell

Stayed 2 nights in Jan 2024

6/10 Okay

Doug

Traveled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely renovated.
Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Check in person was great. Did a very thorough job.
Stayed 1 night in Jan 2024

2/10 Terrible

Scott

Stayed 1 night in Jan 2024

8/10 Good

Susan, Parksville

Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Anna Carin

Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
All around great place
Stayed 3 nights in Dec 2023

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in on Christmas night and got greeted with some candycanes and a lovely Christmas card. The room was really clean, spacious and brand new, modern decor. They even had a complimentary razor for a beard emergency, which was much appreciated. Happy New Year!
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023

10/10 Excellent

suzanna, Cumberland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have an EV charger for my Leaf!!!! I charged my car overnight without having to find a charger near the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Stayed 1 night in Dec 2023

8/10 Good

lorraine

Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Stayed 1 night in Dec 2023

8/10 Good

JoAnn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Emily

Stayed 3 nights in Nov 2023

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The traffic noise at this site is horrible. If you get a room, book an even numbered room as it will be on the other side of the building away from the noise. Why would someone build a hotel and not have noise suppression built into the structure? Obviously the person above couldn't sleep either as they were pacing back and forth at 2....3..and 4 in the morning. Also didn't help that I have a fire detector above my bed flashing a light all night long
Stayed 1 night in Nov 2023