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Palais Hansen Kempinski Wien

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Indoor pool
Indoor pool
Indoor pool
Presidential Suite | Frette Italian sheets, premium bedding, minibar, in-room safe
Presidential Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Overview of Palais Hansen Kempinski Wien

VIP Access

Palais Hansen Kempinski Wien

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Schottenring 24, Vienna, Vienna, 1010

Explore the area

  • Popular LocationSt. Stephen's Cathedral14 min walk
  • Popular LocationSpanish Riding School16 min walk
  • Popular LocationHofburg Imperial Palace18 min walk
  • AirportVienna (VIE-Vienna Intl.)24 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Vienna

Located on a river, Palais Hansen Kempinski Wien is in Innere Stadt neighborhood and is connected to a rail/subway station. Sigmund Freud Museum and Museum of Natural History are cultural highlights, and some of the area's notable landmarks include Judenplatz and Servitenkirche. Looking to enjoy an event or a game while in town? See what's happening at Indoor Swimming Pools or Wiener Stadthalle. Spend some time exploring the area's activities, including segway rentals/tours and outlet shopping. Guests love the hotel's location for the sightseeing.

What's nearby

  • Rossauer Kaserne - 4 min walk
  • Sigmund Freud Museum - 8 min walk
  • St. Stephen's Cathedral - 14 min walk
  • Spanish Riding School - 16 min walk
  • Hofburg Imperial Palace - 18 min walk

Getting around

  • Schottenring U-Bahn - 4 min walk
  • Vienna Franz-Josefs-Station - 19 min walk
  • Vienna International Airport (VIE) - 24 min drive

Restaurants

  • Livingstone - 2 min walk
  • Livingstone Planter´s Club - 2 min walk
  • Lola Spanisches Tapas Restaurant - 3 min walk
  • Pasta e Basta - 3 min walk
  • Aera - 3 min walk

About this property

Palais Hansen Kempinski Wien

5-star luxury hotel located in Innere Stadt
Located close to Vienna State Opera, Palais Hansen Kempinski Wien provides a roundtrip airport shuttle, a terrace, and shopping on site. Indulge in a massage, a body scrub, and hydrotherapy at the onsite spa. Enjoy international cuisine and more at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and an elevator
  • A living plant wall, concierge services, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and location
Room features
All 152 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the spacious rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, tablet computers, and daily housekeeping

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (EUR 45 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 42.00 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Edvard
  • Die Kueche
  • Lobby Bar und Lounge
  • Cigar Lounge
  • 26°EAST

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Living plant wall

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV
  • Pay movies
  • Premium channels
  • Tablet computer

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 5 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: EUR 42.00 per person (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Covered self parking fee: EUR 45 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna
Palais Hansen Kempinski Wien Hotel
Palais Hansen Kempinski Wien Vienna
Palais Hansen Kempinski Wien Hotel Vienna

Frequently asked questions

Does Palais Hansen Kempinski Wien have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Palais Hansen Kempinski Wien?

As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at Palais Hansen Kempinski Wien on Jan 2, 2023 start from $415.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palais Hansen Kempinski Wien pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 35 per pet, per day. Service animals are exempt from fees.

How much is parking at Palais Hansen Kempinski Wien?

Self parking is available for EUR 45 per day.

What time is check-in at Palais Hansen Kempinski Wien?

Check-in is from 3 PM - 5 AM. Late check-in is available during limited hours.

What time is check-out at Palais Hansen Kempinski Wien?

Check-out is at noon.

Does Palais Hansen Kempinski Wien provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Where is Palais Hansen Kempinski Wien located?

Located in Innere Stadt, this luxury hotel is within a 10-minute walk of Sigmund Freud Museum, Servitenkirche, and Judenplatz. St. Stephen's Cathedral and Hofburg Imperial Palace are also within 1 mi (2 km). Schottenring U-Bahn is only a 4-minute walk and Schottentor U-Bahn is 6 minutes.

Overall score and ratings

9.6

Exceptional

Rating 10 - Excellent. 802 out of 970 reviews" "
" "10 - Excellent 83%
Rating 8 - Good. 128 out of 970 reviews" "
" "8 - Good 13%
Rating 6 - Okay. 27 out of 970 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 10 out of 970 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 3 out of 970 reviews" "
" "2 - Terrible 0%

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Excellent

Mubarak
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice luxurious Historical Hotel
It was great
Stayed 2 nights in Aug 2022

10/10 Excellent

Magnolia
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Keith
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent facility and service (sometimes a little slow).
Stayed 2 nights in Jul 2022

8/10 Good

vania
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Rene
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Considering i stay over 15years 50-100 hotel nights a year in europe of which often kempinskis i say with good heart that have never experienced more bad service and attitude than in this hotel. The entire front office staff and food and beverage management should be fired. Lobby bar where where max 3 tables occupied could not ask ONCE if we want something to order.. when they brought new drinks after we somehow catch them they left table uncleaned of hours old snack left overs etc. But the best part was when we told 1h advance we need taxi to airport.. some utterly useless doorman who said often 5 minutes failed.. we where about to loose very expensive flights and as time passsed the incredible doorman got more less caring and said go take a train and walked away. When we politely but strongly said we expect 5 start hotel in capital find us taxi in one hour he saif what a F.. you want more from me.. i tried.. even grosses the street where was maraton. Reception was equally useless attitude and only my eventual total yelling at them and proposing one employee would use personal car ONE very nice personell Samy saved our trip. Thank You to him as he was only person worthy to be saying he works in Kempinski. I have shared this experience wih over 100 frequent business travelers i know. Ofc my Vienna friends said Kempinski Vienna is last they recommend anyway but this was top. The stay was 7.5-8.5.2022
Stayed 1 night in May 2022

10/10 Excellent

Erin
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, the rooms are a good size, the staff are so nice, the breakfast is amazing, and the beds are comfortable. Definitely stay here.
Stayed 2 nights in Apr 2022