Palais Hansen Kempinski Vienna

Photo gallery for Palais Hansen Kempinski Vienna

Featured Image
Indoor pool
Indoor pool
Indoor pool
Flat-screen TV, tablet, pay movies

Overview of Palais Hansen Kempinski Vienna

VIP Access

Palais Hansen Kempinski Vienna

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Schottenring 24, Vienna, Vienna, 1010

Explore the area

  • Popular LocationSpanish Riding School16 min walk
  • Popular LocationSt. Stephen's Cathedral16 min walk
  • Popular LocationHofburg Imperial Palace18 min walk
  • AirportVienna (VIE-Vienna Intl.)17 min drive

Choose dates to view prices

About this area

Vienna

Located in Vienna, Palais Hansen Kempinski Vienna is connected to a rail/subway station. Sigmund Freud Museum and Museum of Natural History are cultural highlights, and some of the area's notable landmarks include Judenplatz and St. Stephen's Cathedral. Looking to enjoy an event or a game while in town? See what's happening at Wiener Stadthalle or Ernst Happel Stadium. Spend some time exploring the area's activities, including outlet shopping and segway rentals/tours. Guests love the hotel's location for the sightseeing.

What's nearby

  • Rossauer Kaserne - 4 min walk
  • Sigmund Freud Museum - 8 min walk
  • Spanish Riding School - 16 min walk
  • St. Stephen's Cathedral - 16 min walk
  • Hofburg Imperial Palace - 18 min walk

Restaurants

  • Edvard — 1 min walk
  • Die Kueche — 1 min walk
  • Livingstone — 2 min walk
  • Livingstone Planter´s Club — 2 min walk
  • Lola Spanisches Tapas Restaurant — 3 min walk

Getting around

  • Schottenring U-Bahn - 4 min walk
  • Vienna Franz-Josefs-Station - 18 min walk
  • Vienna International Airport (VIE) - 17 min drive

About this property

Palais Hansen Kempinski Vienna

5-star luxury hotel near St. Stephen's Cathedral
Close to Stephansplatz and Spanish Riding School, Palais Hansen Kempinski Vienna provides free WiFi, a roundtrip airport shuttle, and 2 bars. Treat yourself to a massage, hydrotherapy, or a manicure/pedicure at Kempinski The Spa, the onsite spa. Enjoy international cuisine and more at the two onsite restaurants.
You'll also enjoy perks such as:
  • An indoor pool
  • Breakfast (surcharge), an electric car charging station, and a pool
  • Self parking (surcharge), a 24-hour front desk, and express check-in
  • Guest reviews speak highly of the helpful staff and location
Room features
All 152 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the spacious rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, tablet computers, and daily housekeeping

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (EUR 44 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 42.00 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Living plant wall

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV
  • Pay movies
  • Premium channels
  • Tablet computer

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 5 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per day
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 42.00 per person (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Covered self parking fee: EUR 44 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Vienna
Palais Hansen Kempinski Vienna Hotel Vienna

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 781 out of 942 reviews
5 - Excellent 83%
Rating 4 - Good. 125 out of 942 reviews
4 - Good 13%
Rating 3 - Okay. 25 out of 942 reviews
3 - Okay 3%
Rating 2 - Poor. 9 out of 942 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 942 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel! the staff is very kind, the hotel is very clean and in a good location. The room is very spacious and clean. Perfect hotrl for a perfect stay in Vienna.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded my expectations. Staff was courteous and helpful, the rooms were beautiful and well appointed, and the spa treatments were top notch. The problem I kept running into, though, was miscommunication between Expedia and the hotel regarding the benefits I was supposedly eligible for as a Gold member.
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Stayed here before. Had to stay another night due to a screw up and hotel accommodated me without an issue. Will stay at the Kempinski again.
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazing! The room, the spa, the service
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
We had a wonderful 5 night stay at the Kempinski to celebrate our anniversary. The staff were superb and made our stay just perfect. Breakfast was lovely, comprising of a large selection at the buffet together with an a la carte menu. The spa is cosy but still very enjoyable. The hotel felt clean and very well maintained. Looking forward to coming back!
Stayed 5 nights in Aug 2021