expedia

Photo gallery

Featured Image
Indoor pool
Indoor pool
Indoor pool
Flat-screen TV, tablet, pay movies

Guest reviews

4.8 out of 5 Exceptional
921 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPlague Column14 min walk
Popular LocationSt. Stephen's Cathedral14 min walk
Popular LocationStephansplatz15 min walk
AirportVienna (VIE-Vienna Intl.)26 min drive

You could be seeing lower prices

With member prices, you could save 10% or more right now on thousands of properties.

Choose dates to view prices

  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 3
    More detailsJunior Suite
  • Presidential Suite

    Room amenities

    • 3444 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Luxury Suite (Palais)

    Room amenities

    • 732 sq ft
    • City view
    • Sleeps 3
    More detailsLuxury Suite (Palais)
  • Suite (Hansen)

    Room amenities

    • 570 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsSuite (Hansen)
  • Suite (Ring)

    Room amenities

    • 646 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsSuite (Ring)
  • Deluxe Room

    5/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 3
    More detailsDeluxe Room
  • Deluxe Room (Grand)

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 3
    More detailsDeluxe Room (Grand)
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Room

About this area

Vienna

Located in Vienna, Palais Hansen Kempinski Vienna is connected to a rail/subway station. Sigmund Freud Museum and Museum of Natural History are cultural highlights, and some of the area's notable landmarks include Judenplatz and St. Stephen's Cathedral. Check out an event or a game at Wiener Stadthalle, and consider making time for Schoenbrunn Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping and segway rentals/tours. Guests love the hotel's location for the sightseeing.
Visit our Vienna travel guide
View in a map
Popular Location

What's nearby

  • Vienna City Hall Area - 8 min walk
  • Plague Column - 14 min walk
  • St. Stephen's Cathedral - 14 min walk
  • Stephansplatz - 15 min walk
  • Spanish Riding School - 16 min walk

Getting around

  • Schottenring U-Bahn - 4 min walk
  • Vienna Franz-Josefs-Station - 19 min walk
  • AirportVienna Intl. Airport (VIE) - 26 min drive

Restaurants

  • Edvard — 1 min walk
  • Die Kueche — 1 min walk
  • Pasta e Basta — 3 min walk
  • Aera — 3 min walk
  • Club Berlin — 3 min walk

About this property

Palais Hansen Kempinski Vienna

5-star luxury hotel connected to a rail/subway station in Innere Stadt
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a sauna. All 152 soundproofed rooms feature free WiFi and tablet computers. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, minibars, and flat-screen TVs.
Palais Hansen Kempinski Vienna offers 152 accommodations with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking: EUR 44 per day
  • Electric car charging station
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 42.00 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV
  • Pay movies
  • Premium channels
  • Tablet computer

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 3 PM - 5 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 42.00 per person (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Covered self parking fee: EUR 44 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna Vienna
Palais Hansen Kempinski Vienna Hotel Vienna

Frequently asked questions

Can I cancel my reservation for free at Palais Hansen Kempinski Vienna and receive a full refund?
Yes, Palais Hansen Kempinski Vienna offers free cancellation on select room rates, because flexibility matters! Please refer to Palais Hansen Kempinski Vienna cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Palais Hansen Kempinski Vienna?
As of Oct 23, 2020, prices found for a 1-night stay for 2 adults at Palais Hansen Kempinski Vienna on Oct 30, 2020 start from $294, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Palais Hansen Kempinski Vienna have a pool?
Yes, this property has an indoor pool.
Is Palais Hansen Kempinski Vienna pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 35 per pet, per day.
How much is parking at Palais Hansen Kempinski Vienna?
Self parking is available for EUR 44 per day.
What time is check-in at Palais Hansen Kempinski Vienna?
Check-in is from 3 PM–5 AM. Late check-in is available during limited hours.
What time is check-out at Palais Hansen Kempinski Vienna?
Check-out is at noon.
Does Palais Hansen Kempinski Vienna provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 60 per vehicle, one way, applies.
Where is Palais Hansen Kempinski Vienna located?
Located in Innere Stadt, this luxury hotel is within a 10-minute walk of Sigmund Freud Museum and Judenplatz. St. Stephen's Cathedral and Hofburg Imperial Palace are also within 1 mi (2 km). Schottenring U-Bahn is only a 4-minute walk and Schottentor U-Bahn is 6 minutes.
4.8
Exceptional
5 - Excellent
768
4 - Good
120
3 - Okay
23
2 - Poor
9
1 - Terrible
1

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, welcoming, easily able to relax, very high standards consistent
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay. As you would expect from a five star hotel. We were upgraded to a suite which was fantastic. Spacious, with everything you need for a romantic weekend. 10/15 minute walk from everything and 5 minute taxi to everything.
Stayed 2 nights in Feb 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities
Location was good and the overall experience was fine. However, there were few issues: Checkin was not ideal as we had booked and paid for a junior suite for 2 adults 1 child through expedia but on arrival we were told they only have reservations for 2 people! It took a while to get it sorted. -the junior suit is in fact one room! -there is no swimming pool only a large whirlpool (jacuzzi). - the turned down service was not consistent. We received such service at every other night! - the lobby service needs improvement as you can sit there for some time before being served!
Stayed 4 nights in Feb 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amazing hotel, very good location, staff are so friendly and professional, will come back again
Stayed 5 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel cleanliness rooms size amazing.
Stayed 2 nights in Feb 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details, and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code