When I came, they did not room for my family staying there. I had to book another place with a double price and wasted my family time to go around the city to looking for another place to take the rest. Who will resolve this issue for me ???? I did not have any phone number of hotels.com to take care me when the problem happened. These made me and my family so worry and so scare when I came to a strange place. I really need a person in management of website hotels.com having responsibilities with me about these issues.