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Reviews of APLEND Vila Olivia

3.5 out of 5
APLEND Vila Olivia
Novy Smokovec, Novy Smokovec, Vysoké Tatry

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nigar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm and comfortable apartment. Kind and helpful staff, easy check in and out. Breakfast option is a bonus, but need to get in early, my favourite makovy pastry were running out quickly:) Pleasant stay, novy smokovec has lots to offer!
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mate checked us in and was very nice. The accommodation fine, and we had a lovely breakfast every morning. The young lady that took care of us for breakfast was helpful and nice. This is a great place to stay while visiting the mountains in Slovakia!
Stayed 2 nights in Oct 2023

2/10 Terrible

Maciej

Disliked: Room comfort
Extremely noisy property.
Walls are thin and the rooms have no sound proofing. Also doesn’t seem like there’s any quiet hours policy at night. This property is very popular with families with small kids. Unless you’re coming with kids and don’t mind, this is not the place to stay. We tried to spend as little time in our apartment as possible, basically just coming back for the night, but due to noise I wasn’t able to sleep well even with ear plugs and background music on. Really became sleep deprived after couple of days.
Stayed 12 nights in Aug 2023
Response from Matej Matejka on Oct 6, 2023
Dear Mr. Maciej,On behalf of APLEND Vila Olívia, I want to thank You very much for showing interest in our accommodation. We truly appreciate Your choice of APLEND Vila Olívia as well as trust placed in our brand. Last but not least, I would like to thank You for taking the time to rate APLEND Vila Olívia. Your honest feedback is a vital part of perfecting the service we work so hard to bring our guests. Based on Your rating I would like to apologise, but we have not record any sort of noise in the building. Every day we strive to improve provided service and operations. I am truly sorry that You found our service to be below expected standards. We did not intend to disappoint You. I apologize to You for any inconveniences. If there is anything we can do for You in the future to increase Your satisfaction, please let us know - we are all ears! Despite Your last experience, we hope to be able to welcome You back on a return visit to the High Tatras.Kind Regards,Matej MatejkaExecutive Director APLEND, s.r.o.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Change the towels and soaps more often. They do it just when you ask...
Stayed 6 nights in Aug 2019
Response from Michaela Stašová on Sep 13, 2019
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Di-Angelo, Maagan Michael, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place. A big clean and brand new flat with a good view on the forest outside. a nice breakfast and a very helpful staff, specially Jan the manager that helps on every request. Sure to come back if we ever get to the area !
Stayed 5 nights in Oct 2018
Response from Online Marketer, APLEND s.r.o. on Feb 27, 2019
Dear Guest, let me thank You for Your stay in APLEND Vila Olívia. We appreciate Your choice of accommodation as well as trust You placed in APLEND brand. We are delighted to see we did not disappoint Your expectations. Your contentment is our highest priority. Every day we strive to provide first-class services. We are happy to see You were satisfied with the whole stay. Your positive feedback is our biggest compliment! Thank You for sharing Your kind opinion with us! Your point of view is essential for future progress of our company. Let me inform You that the new restaurant Olívia Restaurant was opend on the ground floor of Vila Olívia. It would be our pleasure to welcome You again and show You our progress. We are looking forward to Your next stay with APLEND! Best Regards, Ing. Lenka Hrapková

8/10 Good

Natanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Located opposite Keleti station. Spacious modern apartments. Excellent value for money. Friendly and helpful reception.
Stayed 4 nights in Sep 2018
Response from Adriána on Oct 18, 2018
Dear Guest, thank you for giving us a feedback. Best regards

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2018
Response from Online Marketer, APLEND s.r.o. on Mar 3, 2019
Dear Paul, let me thank You very much for Your stay in APLEND Vila Olívia. We appreciate trust You placed in APLEND brand. Secondly, I would like to thank You for Your rating. If there is anything we can improve to reach higher rating, please let us know. Every day we strive to provide first-class services. Your sincere opinion can help us get better for the guests. Thank You for being our guest! We believe You will give us an opportunity to welcome You soon again! Sincerely, Ing. Lenka Hrapková

4/10 Poor

Katinka Lilla

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Milan

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
One of the best apartments I ever stayed
I think this is one of the best apartments I have ever stayed. The facility is new and clean and the staff are all friendly and responsive. The apartment is equipped with a wash machine, electronic stoves and a dish washer, so it is suitable for a family or a group. The Italian restaurant serves tasty dishes and the packed breakfast was plenty of sausages, hams, salami and eggs with delicious breads. The location is also perfect as it is 3 minute walk from the closest ski resort and in walk distance from the centre of Stary Smokovec where restaurants and shops are. I highly recommend this apartment for anyone who are going to stay for several days in High Tatras.
Stayed 5 nights in Dec 2020
Response from Sales manager on Feb 10, 2021
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová Sales manager APLEND

10/10 Excellent

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend
Wonderful place. Rooms equipped with everything that may be needed during family trips to the mountains, whether in summer or winter. Secure parking lot. The food in the restaurant is excellent; a must is "grilled chicken supréme". The service is fantastic. All we have to do now is plan our next visit! Thank you!
Stayed 3 nights in Feb 2020
Response from Sales manager on Feb 25, 2020
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová, APLEND s.ro.

8/10 Good

Gyöngyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Obchodný manažér on Feb 18, 2020
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to welcoming you back soon. Kind Regards Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Marcin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było w jak najlepszym porządku. Jedyne do czego można się przyczepić to uruchamianie hotelowej pralni w nocy co może dokuczać w apartamentach na pierwszym poziomie. Proszę także pomyśleć o jakiejść blokadzie rodzicielskiej na kanałach XXX.
Stayed 3 nights in Jan 2020
Response from Obchodný manažér on Feb 18, 2020
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Michaela Stašová on Nov 4, 2019
Milý hosť. Ďakujeme Vám za vysoké hodnotenie aj za Vašu pozitívnu reakciu. Vaša spokojnosť je pre nás nesmierne dôležitá. Aj vaša spätná väzba nám pomáha napredovať. Veríme, že Vás budeme môcť čoskoro opäť privítať! Ďakujeme, že ste boli naším hosťom! S pozdravom Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Rastislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%
Všetko super. Apartmán vybavený, čistý. Raňajky bohaté a každý deň aj niečo iné. Bolo z čoho vyberať. Lokalita super v noci kľud na električku pár minút. Zľava v reštaurácii priamo v penzióne aj v neďalekej kolibe Kamzík.
Stayed 5 nights in Sep 2019
Response from Michaela Stašová on Nov 4, 2019
Vážený hosť. Ďakujeme za dôveru, ktorú ste svojím pobytom vložili do značky APLEND. Nesmierne si vážime Váš výber ubytovacieho zariadenia! Každý deň sa snažíme poskytovať prvotriedne služby. Veľmi nás teší, že ste prežili príjemný pobyt a boli ste spokojný s poskytnutým servisom. Vaše pohodlie je pre nás prioritou. Veríme, že Vás budeme môcť čoskoro opäť privítať! S prianím pekného dňa Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Stašová on Sep 11, 2019
Dear Guest. We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards Ing. Michaela Stašová / APLEND s.r.o.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odporúčam pre rodiny s deťmi
Super ubytovanie príjemný personál výborná strava super dostupnosť na turistiku aj do centra smokovca
Stayed 3 nights in Jul 2019
Response from Ing. Michaela Stašová, APLEND s.r.o. on Aug 19, 2019
Vážený hosť. Ďakujeme za dôveru, ktorú ste svojím pobytom vložili do značky APLEND. Nesmierne si vážime Váš výber ubytovacieho zariadenia! Každý deň sa snažíme poskytovať prvotriedne služby. Veľmi nás teší, že ste prežili príjemný pobyt a boli ste spokojný s poskytnutým servisom. Vaše pohodlie je pre nás prioritou. Veríme, že Vás budeme môcť čoskoro opäť privítať! S prianím pekného dňa Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Adriána Martinková/reservation department on Aug 8, 2019
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to welcoming you back soon. Kind Regards

10/10 Excellent

Iveta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Adriána Martinková/reservation department on Aug 8, 2019
Dear Guest. We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Almost new and very nice hotel. Beautiful design, nice staff and excellent restaurant! I highly recommend you to stay here for a trip to high Tatras.
Stayed 3 nights in Jul 2019
Response from Adriána Martinková/reservation department on Aug 11, 2019
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
narty
Bardzo fajny hotel. Czysty, miła obsługa. Polecam
Stayed 6 nights in Dec 2018
Response from Ing. Lenka Hrapková on Feb 19, 2019
Dear Jaroslaw, thank You very much for Your kind review as well as for the time spent by rating APLEND Vila Olívia. Secondly, let me thank You for trust You placed in APLEND brand! We appreciate Your choice of accommodation very much. Every day we strive to do our best so guests can get the very best services. We are delighted to see You spent a pleasant time in Vila Olívia! We are looking forward to Your next visit! Best Regards, Ing. Lenka Hrapková Marketingový manažér APLEND, s.r.o.

8/10 Good

Artemijs

Liked: Cleanliness, staff & service, property conditions & facilities
NEW property
Совершенно новые апартаменты расположенные в тихом и уютном месте. Здание еще не закончено до конца: нет газонов, наружного освещения, в дневное время, по рабочим дням что-то строят внутри помещения в подвале или на 3 этаже. Все новое, чистое, стильное и уютное. Шумоизоляция - слабая, слышны соседи и шаги в коридоре. До завтрака надо идти 5-7 минут, в другом здание. Все вкусно и аккуратно, только на одном завтраке (из 6-и) были разбавлены соки водой - гадость! Рядом отель ATRIUM со сказочным и не дорогим СПА "4 elements". TV - не нашли русских каналов, учили английски! :) Уборку надо делать самим, это не отель!!!
Stayed 6 nights in Mar 2018
Response from REC on Apr 27, 2018
Thanks for staying with us. We appreciate your feedback!