Waco Chalets

"Front desk staff were very uninformed. They gave us times of operation and were incorrect on each occasion. When you asked them something the response would always be I don’t know. One staff in particular named Paul seemed lost. The best staff we dealt with was named Terry and she worked with housekeeping. So nice and very cordial handled every issue we had and chance us more accurate information than the front desk. "

"Clean and convenient. Very friendly staff. Breakfast was very good and included "

"Located near attractions. Bed was comfortable. Breakfast was plentiful. The pool area needs better ventilation and anti-slip upgrade. "

"Full service Hotel amazing food , the Hotel is beautiful clean and well maintained the amenities are great and the pool is nice and quiet, the Hotel is well located close to Baylor University and waking distance to restaurants and bars "

"Great hotel! Clean, modern and a great bar!"

"Pool was down, and only ice machine that worked was on the bottom floor. Also only half a roll of toilet paper with no replacement at start of visit (stayed 2 nights). Staff was really nice and and as accommodating as they could be. (Short staffed). The lady who checked me in was really amazing and helped me through a mess up they had of double booking the room I reserved. She really went above and beyond to correct the mistake and help me get in a room after my 17 hour drive. Her positive attitude really helped my mood (exhaustion/sleepy), even with the mess up."

"easy check-in, clean room, pleasant stay "

"The staff was amazing! They were quick to get us what we needed. The lobby was very kid friendly and had plenty of things for a toddler and kido, to keep entertained. Everyone had a smile. We would definitely stay here again. "

"The rooms was not mopped. Went inside the room and I can see the floors was not mopped, it was nasty. I have some pictures. "