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Reviews of Clay Brook Hotel

3.5 out of 5
Clay Brook Hotel
1840 Sugarbush Access Rd, Warren, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 1 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024

6/10 Okay

Virginia

Traveled with partner
Disliked: Amenities, property conditions & facilities
No services provided. No breakfast option or dining options during weekdays. They did not advice when we booked the room and did not recommend to rent a car so we were in-communicated. Also there was not a place to eat inside the hotel even if you wanted to buy your own food. Cleaning was not provided for the six days we stayed. Very disappointing for the price of the room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kenneth, Bethesda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely slope side hotel with fantastic service, including free valet parking, and free ski and boot valet. Makes a Sugarbush ski trip fun and easy.
Stayed 1 night in Mar 2024

10/10 Excellent

Matilda

Stayed 1 night in Feb 2024

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most everything was excellent. There could have been better explanation of the parking & valet service as it was not clear where to park.
Stayed 3 nights in Feb 2024

10/10 Excellent

Matilda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected gem in the Mad River Valley
We were pleasantly surprised at how nice the Clay Brook is. Spur of the moment trip, we booked and unbeknownst to us this time of year is that in-between time of seasons. The hotel was prepping for the winter, so not everything was open and operating, but the 2-bedroom apartment was great. Only comment is that some of the linens for the pull out couch were not for a queen bed but a single.
Stayed 4 nights in Oct 2023

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Good and not so good
Very clean room & comfortable bed. Very slippery bathtub, needs anti-slip on bottom of tub and grab bars. Dangerous for all ages. Grounds were beautiful. Smoking area was provided but was down a path into the woods, no lighting, overflowing trash receptacle can attract everything from rodents to bears. I understand that smoking is not acceptable by many people but if it is allowed at the facility, a safe place should be provided for the customer.
Stayed 1 night in Oct 2023

10/10 Excellent

Colleena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful 2 bedroom suite with kitchen and laundry. It was immaculate. Only thing I didn’t like was ability to buy necessary items or eat on premises. Off season, store and restaurant not open most of the time and we didn’t know this when booking.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kate, Danvers

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be
Stayed 2 nights in Aug 2023

10/10 Excellent

Tanya, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful King Slope Side room 212. The view also included the Creek and beautiful view of the mountain. Everyone at the resort was very friendly and accommodating. It was a great experience.
Stayed 2 nights in Apr 2023
Response from Vacation Sales Manager on May 15, 2023
Thank you for your positive feedback! We are glad that you loved our Slopeside King room and its awesome view. We hope to see you back here very soon!

10/10 Excellent

Charity M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time skiing and this was the perfect hotel to stay at. Everything we needed was right there and the staff was so helpful.
Stayed 3 nights in Apr 2023
Response from Westin, Vacation Sales Manager on Apr 17, 2023
Thank you for taking the time to leave us a review! We appreciated your positive feedback and love that you had such a great time skiing Sugarbush. We look forward to welcoming you back very soon!

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2023
Response from Westin, Vacation Sales Manager on Apr 17, 2023
Thank you for your positive feedback!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from Westin, Vacation Sales Manager on Nov 29, 2022
Thank you for the excellent rating!

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Reservations Manager on Sep 6, 2022
Thank you for your feedback. If you would like to discuss this further, please reach out to me at 802.583.6159.Warm regards,Westin

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a quiet relaxing adventure
Stayed 2 nights in Jun 2022
Response from Westin, Vacation Sales Manager on Jul 6, 2022
Thank you for your kind review and rating. We would absolutely love to welcome you back here to Sugarbush!

6/10 Okay

julien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The main restaurant and bar are closed on monday and tuesday during ski season., completely unacceptable, only options, ski chalet cafetria or pub with limited menu (sandwiches), and closing at 8PM.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gabriele, München

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschön ruhig gelegen direkt am Ski Lift.
Stayed 3 nights in Oct 2023