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Reviews of Comfort Inn & Suites Alexandria West

2.5 out of 5
Comfort Inn & Suites Alexandria West
5716 S Van Dorn St, Franconia, Alexandria, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 383 out of 1005 reviews" "
Rating 8 - Good. 357 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 70 out of 1005 reviews" "
Rating 2 - Terrible. 57 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean,great service!
Stayed 1 night in May 2024
Response from EMILY on May 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future

4/10 Poor

Harold

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Did not know animal friendly was not appetized appetized
Stayed 1 night in May 2024
Response from EMILY on May 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On the front first page of the Expedia website clearly states Pet Friendly. We apologize if you did not see it or read it, but we do advertise as a pet friendly hotel. We do keep pets limited to the first floor.

6/10 Okay

Hunter Longley

Business traveler
Liked: Staff & service
The hotel could use some updates. The elevators stopped working during my stay and we had to use the stairs to the exterior of the building.
Stayed 4 nights in Apr 2024
Response from EMILY on May 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a child above me that was running and jumping throughout the night. I called the front desk at 11:30pm and they didn’t seem interested that I was calling to complain. The child continued despite my complaint. When I went to leave the next morning I went to the elevators which apparently weren’t working. I had to carry my suitcase and belongings down the stairs for four flights. The staff didn’t offer any apologies for any of the inconveniences. I will not stay here again.
Stayed 1 night in May 2024
Response from EMILY on May 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Fabio

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and old
Stayed 1 night in Apr 2024
Response from EMILY on May 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from EMILY on Apr 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

6/10 Okay

Yahne

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from EMILY on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

Shacoria

Business traveler
Liked: Cleanliness, staff & service
Stayed for four days and one elevator out of two didn’t work the entire time. Good thing my room wasn’t as high up so I could take the stairs. Overall no other complaints
Stayed 4 nights in Apr 2024
Response from EMILY on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future. Thank you for bearing with us through 1 elevator being down

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from EMILY on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

4/10 Poor

Charles

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The elevator was broke. The hotel has more than 5 floors and only one elevator. We waited many times.
Stayed 2 nights in Apr 2024
Response from EMILY on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

6/10 Okay

Amel

Stayed 2 nights in Mar 2024
Response from Emily on Apr 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Dirty, smelled, everything for breakfast was sticky
Stayed 1 night in Apr 2024
Response from EMILY on Apr 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Stacey, Midlothian

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The property is old and rundown. BUT, the rooms are recently renovated, very clean, fresh and accommodating. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from EMILY on Apr 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway, so it was convenient. Breakfast buffet was decent ( eggs, bacon or sausage, waffkes, danish, fruit, yogurt). Cabt beat it for the price. Would stay here agsin when we visit our son
Stayed 3 nights in Apr 2024
Response from emily on Apr 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from emily on Apr 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

6/10 Okay

Terrance

Business traveler, Traveled with family
Liked: Staff & service
Was in 910 and 912 was a loud night
Stayed 1 night in Apr 2024
Response from emily on Apr 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Harikrishna

Liked: Staff & service
Bathroom showers problem
Stayed 3 nights in Apr 2024
Response from Emily on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sandy goralskiGM

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Parking area around the hotel was well lit up. The breakfast area is small and a bit too packed in with tables. The food selection was good but the waffle maker always seem to have a long line.
Stayed 2 nights in Mar 2024
Response from Emily on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

10/10 Excellent

Michael

Pleased immensely with my check in and stay. Breakfast was great!!!!
Stayed 1 night in Apr 2024
Response from Emily on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

6/10 Okay

Ivan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly renovated small rooms, good attentive staff but the sheets felt they had been cleaned many days before our visit, maybe the room sat empty for too many days, it felt stale
Stayed 2 nights in Apr 2024
Response from EMILY on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Staff was extremely courteous
Stayed 1 night in Mar 2024
Response from Emily on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Emily on Apr 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Staff super friendly. Good breakfast. Close to metro but difficult to get to.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.

10/10 Excellent

Subhankar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. No complaints.
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Tyeisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bacon was like grease sticks. The breakfast was very suspicious, it was hair in the eggs from the man's beard who was cooking. He didn’t have on a mask or chef wear. They were very unsanitary. The shower water didn’t heat up at all in my room but the sink water did get hot. The elevator made rattling noises as it went up and down. However, Ms. Hope at front desk was very polite and my room was clean.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We would like to remind you that our front desk was/is open 24hrs for all of your questions, comments and concerns. You stayed with us for 3 nights and did not mention any of these things to our front desk staff, maintenance or their managers. Please, if you any issues with your room, staff, cleanliness or the property itself we do ask that you inform us immediately so we have a chance to fix or accommodate you and not wait until you depart and then inform us of your issues on your review.

8/10 Good

David

Traveled with family and small children, Traveled with family
Liked: Staff & service
This is a decent play to stay, it not a luxury hotel but clean and not to expensive but a decent breakfast.
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

8/10 Good

Matthew

Stayed 3 nights in Feb 2024
Response from EMILY on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

8/10 Good

Marijke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV charger for free - unexpected!
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Marianne

Traveled with partner
Liked: Cleanliness, staff & service
Average hotel.
Stayed 1 night in Mar 2024
Response from emily on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Gabriele M

Stayed 2 nights in Mar 2024
Response from EMILY on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from emily on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Lee

Liked: Cleanliness, staff & service
Not a bad place for the price. The road noise is a little loud but bearable. I just needed a place to sleep so it suited my needs.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Marcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who handles the breakfast area did an awesome job of keep the food available the the tables clean.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Sean

Traveled with family and small children, Traveled with family
Free parking and access to room early. Rooms overlook 95 so they are loud most of the time. Water pressure in the bathrooms is sub-standard
Stayed 1 night in Mar 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Sanije, Staten Island

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small
Stayed 1 night in Feb 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Salomey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's safe and easy access to transportation
Stayed 3 nights in Mar 2024
Response from EMILY on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Allan

Stayed 1 night in Feb 2024
Response from Emily on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Noel, Wilmington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off I-95 and it’s good because of that but it’s also a big problem. Heavy traffic and lots off noises thru out the night.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU FOR YOUR FEEDBACK!

6/10 Okay

Thierry

Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
All was great, just wish the beds where more comfortable.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU FOR YOUR FEEDBACK. HOPE TO SEE YOU AGAIN!

10/10 Excellent

confiance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is decent and the service was great!
Stayed 3 nights in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU FOR YOUR VALUABLE FEEDBACK

8/10 Good

Jackie

Stayed 5 nights in Jan 2024
Response from Emily on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

10/10 Excellent

Andrew

Stayed 5 nights in Jan 2024
Response from s on Feb 8, 2024
AndrewThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 3 nights in Jan 2024
Response from s on Feb 8, 2024
MesfinThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit but the hotel was good
It was a short visit but the room was clean . The front desk attendant was very nice and made the check in process fast .
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn & Suites Alexandria-West, is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Linda

The room smelled terrible, even after running the air conditioning. The bathroom door only opened halfway. The hotel could use a good upgrade. The mattress was very poor quality. We were very disappointed
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

6/10 Okay

mayra

Traveled with family
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for posting. We value your business. We look forward to welcoming you back soon.

6/10 Okay

Nayka

Traveled with partner
Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for your feedback.

10/10 Excellent

Khansa

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Alexandria-West.We look forward to welcoming you back again soon.