All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was overall clean and the beds and pillows were comfortable. The bathtub barely drained which was a bit unhygienic and time consuming because we had to wait about 15 minutes between showers for the tub to drain before the next person could shower. The pool in the greenhouse was awesome and it was nice and toasty warm in there. They were working on the carpet in the middle of the building so I had to go upstairs and around and back down to get to the pool. I also had to go to the front desk to access ice because the ice machine was also in that area so it was really unfortunate that they were working on that during our stay.
Karina
Stayed 1 night in Apr 2024
Response from Melissa on Apr 22, 2024
Dear Karina,Thank you for your review. We are glad you enjoyed the pool but sorry that you were inconvenienced during your stay with our carpet installation. We try to schedule this activity during our slow times of the year. We hope you will visit us again soon now that the carpet renovations are completed.
Great venue for the solar eclipse! We had the whole family!
Pool was clean, breakfast was awesome!
Cheryl
Stayed 1 night in Apr 2024
Response from Melissa on Apr 21, 2024
Dear Cheryl,Thank you for your comments. We appreciate you spending time with us during the eclipse. We loved the atmosphere all of our eclipse viewers brought to the event.
Helpful, friendly staff. The room was clean and well-appointed. Breakfast (self-serve hot and cold options) was varied and generous. An unexpected bonus was a nature trail behind the hotel.
David
Stayed 1 night in Apr 2024
Response from Melissa on Apr 18, 2024
Dear David,Thank you for your review. We are glad you could enjoy all our amenities, including our nature trail. We hope you will be able to return again soon.
Stayed at this property for the eclipse and was able to view it from the parking lot. Staff was extremely cordial stay with seamless would go back again.
maryfrances
Stayed 1 night in Apr 2024
Response from Melissa on Apr 17, 2024
Dear Mary Frances,Thank you for coming and watching the eclipse with us. We appreciate you choosing Best Western Plus, Waterbury-Stowe.
Dear Monika,Thank you for taking the time to review your recent stay with us. We are glad that you were able to utilize our amenities and hope you will be able to return soon.
This was our first time at a Best Western. We were pleasantly surprised by the accommodations. It was very clean and the staff was very friendly. Short drive from various areas. Would recommend!
Katherine
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 11, 2024
Dear Katherine,Thank you for your kind words about our hotel. We are glad you were pleased with your stay with us and hope you will have the opportunity to return.
Lovely views on all sides of the property. Beautifully landscaped with grass, little stream and pond, covered bridge. Spacious indoor facilities - pool, games room, hearth room. Great breakfast, friendly staff. A superb eclipse viewing experience
Gillian
Stayed 3 nights in Apr 2024
Response from Melissa on Apr 10, 2024
Dear Gillilan,Thank you for your beautiful review. Your description of our hotel and grounds is spot on. We are glad you enjoyed your stay with us.
10/10 Excellent
Cecille
Traveled with family and small children, Traveled with family
Great place to get a more affordable place to stay near Stowe. Great breakfast as well, especially great for a family of 4!
Only downside was no restaurant or bar.
Glenn
Stayed 1 night in Mar 2024
Response from Melissa on Apr 1, 2024
Thank you, Glenn. We are glad you enjoyed your stay with us and hope you will be able to return again soon.
Great experience, exceeded our expectations. Wouldn’t hesitate to stay again. Breakfast was excellent!
William
Stayed 1 night in Mar 2024
Response from Melissa on Mar 29, 2024
Thank you, William, for writing about your recent stay with us. We are glad you enjoyed yourself and completely agree with you about our breakfast. It is excellent. We hope you will be able to visit us again sometime soon.
The staff couldn’t have been nicer or more helpful. The property was in great shape and impeccably clean. I had some reservations as I have had some less than great stays at Best Western properties in the past, but this made up for any of them. Included breakfast was great, coffee and cookies available for guests, etc… I really can’t say enough good about this stay.
Michael
Stayed 3 nights in Mar 2024
Response from Melissa on Mar 20, 2024
Dear Michael,Thank you so much for the glowing review of our property. We are always glad when our efforts don't go unnoticed, and our guests have a great experience. We hope you will be able to visit us again sometime.
this was a very nice place to stay. the staff was very helpful. rooms were cleaned daily and fresh towels provided. bathroom was updated and clean. will stay here again.
elizabeth
Stayed 6 nights in Feb 2024
Response from Melissa on Mar 12, 2024
Thank you, Elizabeth, for your review. We appreciate your stay with us and look forward to your return.
Dear Christine,Thank you for choosing to stay with us during your quick stop. We're delighted to hear that you enjoyed your time with us, and it was a pleasure to have you as our guest. Your satisfaction is our priority, and we hope we were able to meet your expectations.We appreciate your kind words, and we look forward to welcoming you back in the near future. Whether it's for business or leisure, we'll strive to make your next stay just as enjoyable as this one.If there's anything specific you'd like us to improve or if you have any feedback to share, please feel free to let us know. Your input is valuable to us as we continuously work towards providing the best possible experience for our guests.
Dear George,Thank you for choosing to stay with us recently. We are delighted to hear that our location proved convenient for you during your time with us.At BestWestern Plus Waterbury Stowe, we strive to provide our guests with a comfortable and enjoyable experience. Your satisfaction is our top priority, and we appreciate your feedback.If anything specific stood out to you or you have any suggestions for improvement, please feel free to share them with us. We value your input and use it to enhance the overall guest experience.
Great place for families. Nice breakfast every morning.
Susan
Stayed 3 nights in Feb 2024
Response from Melissa on Mar 6, 2024
Dear Susan,Thank you so much for sharing your positive feedback about your recent stay at our hotel. We are delighted that you and your family had a great time with us.Our team strives to provide exceptional service and create memorable experiences for our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words and value your patronage. We look forward to welcoming you and your family back to our hotel in the near future.
Late night staff party in the front lobby kept us awake till 2 am
Jessica
Stayed 2 nights in Feb 2024
Response from Melissa on Mar 1, 2024
Dear Jessica,We apologize for the disturbance you experienced in the lobby when you stayed with us. It turned out to be a group of guests enjoying the fireplace in the lobby. Our front desk staff was not aware the guests were disturbing. We have instructed them that in the future if guests congregate in the lobby in the evening to instruct the guests to keep their voices down and to close the hallway door leading the the guest rooms.We hope you'll be able to give us another try in the future.
Staff was super nice and helpful thru my entire stay.
Gave great recommendations for dinner in the area. Everyone I met was pleasant and I will definitely stay there again
Amanda
Stayed 1 night in Feb 2024
Response from Melissa on Mar 1, 2024
Dear Amanda,Thank you for your nice comments about our hotel and staff. We are proud of the customer service we provide our guests and appreciate it when guests like yourself notice it.We hope you will be able to visit us again soon.
10/10 Excellent
Wentian
Feb 29, 2024
Liked: Cleanliness, amenities
grrat
Wentian
Stayed 3 nights in Feb 2024
Response from Melissa on Mar 1, 2024
Dear Wentian,Thank you. We are glad you had a great time.
The staff was so friendly and helpful! They were very polite and always helped with a smile on their faces. When we asked for certain things during the free breakfast, they were happy to help. Very refreshing to know that there are still kind and respectful employees out there!
marierose
Stayed 3 nights in Feb 2024
Response from Melissa on Feb 28, 2024
Dear Marierose, Thank you for taking the time to give us this glowing review. We are glad you enjoyed your stay with us and hope you will be able to return again soon.
very well located, nice and well kept building. nice amenities
Alejandro
Stayed 4 nights in Feb 2024
Response from Melissa on Feb 25, 2024
Dear Alejandro,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had an enjoyable stay at our hotel.We are committed to providing a comfortable and memorable experience for all of our guests.Thank you for staying with us, and we hope you will choose our hotel for your future travels to the Waterbury/Stowe area.
10/10 Excellent
Michaeline
Traveled with family and small children, Traveled with group, Traveled with family
Staff was friendly. Rooms were clean. Foos at breakfast time was delicious. Unlimited coffee machine and refillable water station was great! The pool and activity room was amazing! Overall, we enjoyed our experience and will be back! Thank you.
Michaeline
Stayed 2 nights in Feb 2024
Response from Melissa on Feb 24, 2024
Thank you, Michaeline. We look forward to your next visit.
On the plus side, the staff was super nice and friendly. A large breakfast buffet was included in the room cost. The location was good. There’s a large indoor pool and jacuzzi. Negatives: their standard double comes with smaller than average full-sized beds. We had 2 adults and a teen so we really had to squish. Also, two of tue towels in the bathroom had yellow stains- ew and the bathroom was tiny. Also when we pulled back the covers the sheet also had a brown smudge and hair on it. So I don’t feel like the cleanliness was up to a Best Western standard. Or maybe they need to invest in some new linens that aren’t stained. And bigger beds, please.
Amanda
Stayed 2 nights in Feb 2024
Response from Melissa on Feb 23, 2024
Dear Amanda,Thank you for taking the time to send a review about your stay with us. We are glad you enjoyed our breakfast buffet.Our standard double rooms have two full-sized beds in each room, as stated on our website. We apologize for the stained linen. We try to pull out all linen that is stained or worn and must have missed these in the folding process.We hope you will revisit us again.
Perfect location with excellent amenities for the price you pay.
Elda
Stayed 1 night in Feb 2024
Response from Melissa on Feb 21, 2024
Dear Elda,Thank you for taking the time to write about your stay with us. We are glad you enjoyed your time with us and hope you will be able to visit us again.
Dear Susanna,Thank you for your comments about your recent stay with us. We are glad you enjoyed your time here and hope you have the opportunity to return.
Dear Susan,Thank you for giving us a perfect score of 5. We are glad you enjoyed your stay with us on your recent visit. We hope you will be able to stay with us again soon.
Pet policy too restrictive to the point that’s it should not be listed as pet friendly
Margaret
Stayed 2 nights in Jan 2024
Response from Melissa on Feb 6, 2024
Dear Margaret,We are sorry that you feel our pet policies are too restrictive. All guests are sent the pet policies via email when they book their reservation. In your case, it was sent to you six days before your arrival and again on the day of your arrival. We have established these policies with the comfort of all of our guests in mind. We do not allow guests who bring dogs to leave alone in the room for the day. This often leads to barking, which is frustrating for both the guests and the dog.Again, we are sorry you think this is too restrictive.
The staff was helpful and kind. Beautiful property. Cleanness. Quiet. Delicious breakfast.
Nicole
Stayed 4 nights in Jan 2024
Response from Melissa on Feb 3, 2024
Dear Nicole,Thank you for your review and kind words about our staff. We love hearing remarks like this. We hope you will be able to return to visit with us again.
Dear Diana,Thank you for your review. We are glad that you enjoyed your stay and were able to explore our area. We agree with you; there are many fun places to visit in winter and summer. We hope you will be able to come back again soon.