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Reviews of Quality Inn Waynesboro

2.5 out of 5
Quality Inn Waynesboro
1436 N Liberty St, Waynesboro, GA

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 173 reviews" "
Rating 8 - Good. 61 out of 173 reviews" "
Rating 6 - Okay. 40 out of 173 reviews" "
Rating 4 - Poor. 21 out of 173 reviews" "
Rating 2 - Terrible. 14 out of 173 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Management Team on Apr 27, 2024
Dear Donald,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a Choice Privileges member you are truly valued. Your feedback about this hotel being a good place is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely, Pankay PatelGeneral ManagerQuality Inn7064370500

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had our room ready, friendly staff, soft towels. etc...just the perfect place for that one night!
Stayed 1 night in Apr 2024

4/10 Poor

Heard, Northville

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is an older hotel and drastically needs to be updated and I am suprised that they can keep the franchise. Even though non-smoking, my bedcover had a cigarette burn hole in it. The room was uncleaned from the previous stay and dirty towels were left in the room. Also our room was not cleaned after the first night. The value was not in this hotel. I will not return; regretably it was the only vacancy in the immediate area.
Stayed 2 nights in Apr 2024

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appears they are doing a remodel/upgrade. Clean sheets and A/C worked. Hot water. NIce place for the money. Would stay again
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 27, 2024
Dear Philip,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a Choice Privileges member you are truly valued. Your feedback about the clean sheets and how nice our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely, Pankay PatelGeneral ManagerQuality Inn7064370500

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were poorly cleaned.
Stayed 1 night in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
The door had a 1 inch opening at the bottom, we had to put a bath towel down to keep the cold out and the door frame about 1/2 inch. The wiring was there for a smoke detector but no smoke detector. we informed the front desk and they told us it would be fixed on Saturday but we left on Sunday and it had not been done. A very important safely issue.
Stayed 2 nights in Apr 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

michael

Liked: Staff & service, property conditions & facilities
Cheap and cheerful. Make sure you get a room with a working refrigerator
Stayed 1 night in Mar 2024

6/10 Okay

Milla

Stayed 1 night in Mar 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Mar 10, 2024
We would like to thank you for taking the time to complete our online survey about your stay at Quality Inn. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to contact us at anytime. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Pankay PatelGeneral ManagerQuality Inn

2/10 Terrible

Peggy

Disliked: Staff & service, property conditions & facilities
We stayed two day one week & came back for one day the following week. First stay was great & staff very nice. Second stay, there were bugs in my shower & bed. The peephole & lock were damaged. The manage said she was going off shift & next manager wouldn't do anything--he locked the hotel lobby door. The next day I told lady at desk & sent pictures to her phone & she said she would have owner contact me. He didn't; so I called today & he said he'd refund money next week. Very horrible way to treat anyone. We ended up having to go to Hampton Inn that night.
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 5, 2024
Peggy,We are grateful that you selected to stay at our hotel and provided us with your feedback.I am sorry to learn that the accommodation given was not what you had requested and that its cleanliness along with your refund request fell short of your expectations. Your satisfaction is important to us as one of our valued Choice Privileges members and your feedback is important to us and will be relayed to the hotel management.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe sincerely hope you will give us another opportunity to make everything outstanding.Thank you,Management Team

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights. Our room was not cleaned and used towels were not replaced on a daily. Had to get from front desk. Breafest was something to be desired. Room was adequate.
Stayed 4 nights in Feb 2024

2/10 Terrible

Thomas

Stayed 2 nights in Feb 2024

8/10 Good

Catherine

Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodelef rooms. Nicely done.
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days. Only complaint was kids playing outside at 3 AM during the work week. Everything else was great.
Stayed 5 nights in Jan 2024

6/10 Okay

carol

Disliked: Staff & service, amenities, property conditions & facilities
Room was ok. Very poor breakfast. Cold coffee, no juice no napkins.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bright and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Junicia

Stayed 1 night in Dec 2023

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service
We were looking for a clean bed and a shower during a road trip. The price was right and facilities were adequate. The night clerk was very nice and let us look at the room before we committed. There was a chair in the room with gross stains which we did not use. The bed was clean and comfortable . The bathroom was clean. The breakfast was not good but we didn’t choose the place for the food. Overall it was fine for our purposes.
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into first room and bathroom had not been cleaned; used bath cloth hanging in shower, etc. Moved to another room which was better but someone needs to check behind housekeeping to check their work.
Stayed 1 night in Sep 2023

8/10 Good

LaToya

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Bathtub wouldn't drain, I saw 2 Roaches and one spider. paint peeling in the bathroom. it was a $30.00 a night quality room!
Stayed 3 nights in Dec 2022

2/10 Terrible

Jeremy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was old, extremely dirty, and not well managed. I didn’t stay the entire night. We left about an hour into our visit. It needs a lot of work!!!

4/10 Poor

Carla

Traveled with partner
Disliked: Amenities, property conditions & facilities
The front office isn’t open , which isn’t advertised, I had to call and they are set up in a random room. The hotel itself is under construction and that’s also not advertised at all. Safety issues every where , no fire alarms in the room , no working exit signs.
Stayed 1 night in Dec 2022

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad choice
Hotel was under renovations,beds,refrigerators and other assorted items were leaned against the exterior across the front. No breakfast or Wi-Fi password were provided. Smoke alarm was not installed in the room. Room smelled of fresh paint. Definitely would not recommend staying here.
Stayed 1 night in Dec 2022

4/10 Poor

Garret

Disliked: Cleanliness, staff & service, property conditions & facilities
The property did not having properly operating water. Only scalding hot water came out of the sink, and the shower did not work. There was an old trash can under the sink that was completely filled with dripping water from the sink drain. The carpet around the sink was dirty and damp.

2/10 Terrible

Derek

6/10 Okay

Burleigh

Disliked: Cleanliness, property conditions & facilities
Convenient location, too old and beat up
This property is under a much needed restoration. The walls, furniture, everything... is old and stained. And cigarette smoke lingers slightly. I hope the renovation is more than superficial.
Stayed 1 night in Oct 2022
Response from Quality Inn on Oct 30, 2022
Thanks for your review.We do apologize for the issues that you experienced. Your satisfaction is important to us and we will be using the feedback that you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Quality Inn, Front Desk

4/10 Poor

James

Traveled with group
Disliked: Cleanliness, amenities
Property was being remodeled. I was in a room that was not remodeled yet. Only positive thing i can say is that the bed was comfortable.
Stayed 3 nights in Oct 2022
Response from Quality Inn on Oct 30, 2022
Thanks for your review.We do apologize for the issues that you experienced. Your satisfaction is important to us and we will be using the feedback that you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Quality Inn, Front Desk

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
First room upon opening door, beds were not changed. Looked as if someone had just left. Had no other rooms with 2 beds. Had to rake room with one bed and share with my traveling companion. Will not be staying here again
Stayed 1 night in Oct 2022
Response from Kamala Smith on Oct 17, 2022
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope you will consider staying with us again to have another chance to provide you with a superior experience.Sincerely,Quality Inn Management Staff

8/10 Good

James-Thomas C.

Liked: Cleanliness, staff & service, property conditions & facilities
Looks like they were remodeling or upgrading. Construction vehicles were in the way but enough parking overall. Staff were friendly and helpful. Should be a nice place once they get through upgrading. All restaurants are on the main road as is hotel. All within a mile.
Stayed 2 nights in Oct 2022
Response from pk on Oct 15, 2022
thanks i heartily appreciates

10/10 Excellent

Uqwanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a amazing stay
Stayed 1 night in Aug 2022
Response from pk on Oct 15, 2022
thanks

10/10 Excellent

DIANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely nice manager
Stayed 1 night in Jul 2022

8/10 Good

DIANNE

Stayed 1 night in Jun 2022

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2022

8/10 Good

DIANNE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The mgr was very nice. The breakfast was lousy-only two choices: a pastry or waffle. No fruit or biscuits or oatmeal. The pastry was stale
Stayed 3 nights in Jun 2022

2/10 Terrible

Tammy

Stayed 2 nights in Jun 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers could use an update but other than that it waa great. I stay here every time I go to Waynesboro.
Stayed 3 nights in May 2022

8/10 Good

Peter

Liked: Cleanliness, room comfort
Good for one night stay.
Very comfortable bed. Tiny bathroom. Clean. Supposedly offered breakfast but only things available to eat were a pre wrapped pastry and make your own waffles. In all fairness the older gentleman who was in charge said 2 members of staff had failed to show for work and he’d been on duty 24 hours. He helped us make some decaf coffee but no juice or milk offered, Disappointingly poor.
Stayed 1 night in May 2022
Response from Quality In Staff on May 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

James

Stayed 1 night in May 2022

10/10 Excellent

Zebbra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was comfortable
Stayed 1 night in Apr 2022

6/10 Okay

JoAnn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property has new management and are slowing repairing areas that have not been used or restricted since Covid. They are short and like other businesses, they are surviving as best they can. I want to be clear, the cost of the Quality Inn verses the Hampton Inn behind them is lower and reasonably priced. Quality Inn offer rooms to a lot of construction workers at weeks at a time. Carpets, bed linens and rooms in general are taking a hit. I have been visiting Waynesboro since I was born and I've stayed at the Quality Inn, over twenty times over the years. I feel very safe and will continue to visit. Shawn (Mgr) is a great person but his hands are full. The competition with the Hampton Inn is great because it is new construction and everything is new. There no bells and whistles at the Quality Inn but I ALWAYS rest well and enjoy my stay. Please paint the hotel. Please repair the stairs on all the 2nd floors (metal is rusted around the cement and can damage shoes). Please get the pool back up and running. Please bring back the biscuits & gravy. Please bring back the apple, orange and cranberry juice.
Stayed 3 nights in Mar 2022