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This is our third time staying at this hotel and it will be our last. As soon as we walked in there was a smell of mildew or wet carpet. We went up to our room and the smell continued. The remote to the window shade had to be reprogrammed. We tried using the room phone to call the front lobby and all we heard was static. When we moved the phone a small cockroach came out from the phone. We ended up having to walk down to the lobby to talk to the staff. Later that evening as we were getting ready for bed the cockroach came out again. The next day we left a soda can on the desk and came back to ants on it.
Green slimy pool, musty odor, loud clattery window unit that kept us up all night, room smelled like it had mildewed, wifi did not work, tv barely worked.
Couldn’t wait to pack up and leave.
Lesley
Stayed 1 night in May 2023
2/10 Terrible
Pedro
Traveled with family
May 14, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We always stay at this property but this time we don't have a/c,hot water no power.
The flooring in room was not level. Certain areas of the room were uneven. The phone was connected or in service. The automatic blind was not working either leaving us to be awaken by the storms lightning
Oscar
Stayed 2 nights in Apr 2023
10/10 Excellent
Ricardo
Apr 8, 2023
Ricardo
Stayed 1 night in Apr 2023
8/10 Good
Terry L
Traveled with group
Feb 13, 2023
Liked: Cleanliness, room comfort
Fun Fun in Mexico
We stay at this location quite often, and usually there are two girls that always help us. This time there was a gentleman, and he was nice but not quite as nice as they are. Kind of had a bit of an attitude.
Place was clean. Staff friendly and helpful. Suite was large. No exhaust fan in bathroom. Shower curtain rod was repaired poorly. View was of the roof of the hotel next to the property.
The only issue we had was the entry cards to our room did not work. We had to keep requesting, that the 5th card be finally accessible which it was.
Evelyn
Stayed 3 nights in Jun 2022
6/10 Okay
Edna
May 24, 2022
Liked: Cleanliness, room comfort
Probably won't come back
We had a trailer with expensive furniture in it and they would not accommodate us putting it where the cameras were in the parking lot. Bed very comfortable.
The whole room smelled horrible like mildew and the restroom smelled like sewage. The tub was dirty and yellow. I requested an accesible room on the first floor and got a regular non accessible room on the second floor. There is better hotels in the area for cheaper prices. I thought this would be a nicer place to stay since it was more expensive but I was wrong. They also charged my card an extra $10 after we checked out and I have no idea why.
Staff was excellent, very quiet, clean room. Shower was same level as tile floor, so it leaked all the way out to the room(handicap shower). Overall satisfied