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Reviews of Holiday Inn Express & Suites Knoxville-Farragut, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Knoxville-Farragut, an IHG Hotel
816 N Campbell Station Rd, Knoxville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 519 out of 755 reviews" "
Rating 8 - Good. 173 out of 755 reviews" "
Rating 6 - Okay. 33 out of 755 reviews" "
Rating 4 - Poor. 21 out of 755 reviews" "
Rating 2 - Terrible. 9 out of 755 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, beds and pillows very comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight. Room was large and clean. Beds were very comfortable. The staff was attentive and the breakfast was very good.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was conveniently located just off the highway but far enough away not to hear the road noise. The room and property were clean. The staff was friendly and helpful. The only downside was the breakfast bar was out of a few items and these were not replenished quickly.
Stayed 1 night in Mar 2024

8/10 Good

April

Traveled with partner
Liked: Amenities
It was clean and very safe feeling but the keys are so finicky and I did have to go back to the front desk twice because my keys stopped working for my room
Stayed 2 nights in Mar 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good many options. Property was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Clifford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

RODOLFO

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very convenient for families It’s quite and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Mirele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short, but great stay!
Stayed 1 night in Feb 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and no carpet.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024

4/10 Poor

Amanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy, ineffective HVAC
HVAC system was bad! Very loud, and room was either very cold or very warm, never a comfortable temperature. I was constantly pulling on covers, then pushing them off.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Tesheka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very nice and clean but the man Andre I had my encounters with was not. He did nit make any eye contact with me when checking in or out and then charged my card when I had already paid through Expedia so I am now paying twice. When I called he said the money should be back to me in 2-3 business days and it's been almost a week and nothing and when I called again got a different person she said I had to talk to someone else and he is not in and his VM was full so can't leave a message. I am so annoyed with this place but the facility itself is very nice, clean and quiet
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We stay here every year. This time the carpet was not as clean or fresh as our previous stays. The coffee pot did not work either. Other than that it was fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay at a Holiday Inn Express when I travel, and this one was excellent, as I expected.
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities
We stay here every year while traveling south. Our room’s carpet was not as clean as usual this time. Everything else was nice as expected.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Clifford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service, property conditions & facilities
It worked in a pinch
The beds and pillows were subpar. The hotel in general was fairly clean but it wasn’t pleasant to move a pillow and discover a dead bug.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new facility
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023

10/10 Excellent

Irina

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet place to stop for the night. Area had plenty of eating options. Great place for the night. And the breakfast was good, too.
Stayed 1 night in Sep 2023

8/10 Good

a

Stayed 1 night in Aug 2023

8/10 Good

Don, Elizabethtown

Stayed 1 night in Aug 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, very well-maintained. Rooms were spacious, and the beds were comfortable. Great breakfast and coffee!
Stayed 1 night in Aug 2023

10/10 Excellent

anil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, comfy beds, great staff.
Stayed 1 night in May 2023

10/10 Excellent

Roberto

Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Room and property were clean. A bit pricey (as were all of the surrounding hotels). Lobby had a strong ‘pool smell’.
Stayed 1 night in Jun 2023

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great one night stay. Staff was friendly, room was large and clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Janeris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been using Holiday Inn for a while now. In error, I booked this hotel for the wrong day which I full take responsibility for. They were not able to accomodate me AT ALL, not even take the charge they already did to my card and book another room and let me pay the difference. Instead they told me nothing else could be done and I was stuck paying for a new room down the street. What a shame that such a large company is only after people's money and not their satisfaction. I don't see myself going back to any holiday Inn's anymore - not when so many other hotels are able to at least work with the customer to keep them coming back.
Stayed 1 night in May 2023

8/10 Good

Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very friendly when checking in. The lobby and our room were very clean. The only thing that could have some work done was the bathroom ceiling. There were yellow spots that really just needed a light scrubbing other than that we were very impressed. Will be back for sure!
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Stayed 2 nights in Apr 2023

10/10 Excellent

Sharon, Davison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Did find a child’s toy so wondering if cleaned. Nice breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling through
The hotel was easy to find and served breakfast for free. There was a really good variety for breakfast too. The room was clean and the shower pressure was strong. I would definitely stay there again.
Stayed 1 night in Mar 2023

4/10 Poor

Katherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was understaffed on a Saturday night. Took forever to get checked in.
Stayed 1 night in Mar 2023

4/10 Poor

Johnathan

Business traveler
Disliked: Staff & service, room comfort
Holiday Inn Outlier
Housekeeping barged into my room at 8am (good thing my sliding door lock was on!) despite having the “do not disturb” tag hanging on my door handle. The front desk worker was miserable, and the hotel room’s bed was on the stiff side. Definitely an outlier for Holiday Inns I’ve stayed in in the past - very disappointing.
Stayed 1 night in Jan 2023