Standard Room, 2 Queen Beds, Non Smoking | Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of American Inn & Suites West Memphis I-40/I-55

2.5 out of 5
American Inn & Suites West Memphis I-40/I-55
3401 Service Loop Rd, West Memphis, AR

Reviews

7.2

Good

Rating 10 - Excellent. 102 out of 395 reviews" "
Rating 8 - Good. 129 out of 395 reviews" "
Rating 6 - Okay. 84 out of 395 reviews" "
Rating 4 - Poor. 36 out of 395 reviews" "
Rating 2 - Terrible. 44 out of 395 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brandi

Traveled with partner
Liked: Staff & service
The rooms was clean and nice
Stayed 2 nights in Apr 2024

8/10 Good

Ieke

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly owners, room was king size, the noise of the nearby truck rest area was a bit anoying.
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, staff was friendly and helpful, décor is about 30 years out of date
Stayed 1 night in Apr 2024

8/10 Good

Georgiann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and patient. Very clea. Had trouble finding the property. Overall, a positive stay.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with group
Liked: Amenities
The Front Desk service was better than most of the other motels we have ever stayed at... A real pleasure to spend 3 nights there.
Stayed 3 nights in Apr 2024
Response from Nick on Apr 10, 2024
Thank you

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, amenities
Good stay
Stayed 1 night in Apr 2024
Response from Nick on Apr 9, 2024
Thank you

6/10 Okay

Shekima

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was rude.
Stayed 2 nights in Apr 2024

6/10 Okay

Latosha

Traveled with family
Liked: Cleanliness, staff & service
The water stayed warm and didnt get hot. The beds was rock hard and so uncomfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet rooms
Stayed 1 night in Mar 2024

6/10 Okay

Marie

Traveled with family
Too much noise and no access to luggage rack.
Stayed 2 nights in Mar 2024

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and there were no areas in disrepair. The room was nice and clean but the hairdryer was not working and the bathtub did not have a plug. Overall it was a decent stay for just a nice place to sleep after a concert in Memphis.
Stayed 1 night in Feb 2024

6/10 Okay

Dexter, Romeoville

Stayed 1 night in Jan 2024

6/10 Okay

Patti

Traveled with family
In the area there was very poor street lighting and had pot holes over the roads . It was difficult to see them at night . I would not recommend staying there if someone was planning to go to the casino there. It was hard to figure out how to cross over to the other side of the interstate. Beds were clean but bathroom had hair in the tub and hotel had a bad oder .
Stayed 1 night in Dec 2023

8/10 Good

Michala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. Room was clean and spacious. Beds were ok for a nights sleep. Area was a little noisy due to being right off interstate but as tired as I was it didnt really bother a whole lot.
Stayed 1 night in Nov 2023

8/10 Good

Kyra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Edward D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, but a little highway noise.
My stay was amazing. The hotel was clean and comfortable. However, little highway noise, but I manage to sleep through it.
Stayed 5 nights in Nov 2023

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast but clean space and friendly staff
I will start by saying that they DO NOT have breakfast . So i dont why its advertised that they do . BUT everything was clean and the staff was nice .
Stayed 1 night in Nov 2023

2/10 Terrible

Millie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

danny

Stayed 1 night in Oct 2023

4/10 Poor

Raymond, Mchenry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property dated. Bathroom door was creaky. Wifi was very slow and cuts off all the time and you have to enter password constantly. Behind the building was were all the semis park so very noisy at all times. Owner called my room to basically kick me out when check out was 11am and it wasn't even 10:30 yet. Very annoying.
Stayed 1 night in Oct 2023

8/10 Good

Latrice

Stayed 1 night in Oct 2023

6/10 Okay

Travis

Stayed 1 night in Sep 2023

10/10 Excellent

Cleshay

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
For 100 bucks for one night well worth it
It was a last minute check in. I was only here for one night ..The host was great. The room came with a microwave and fridge which i didnt know that was a plus. The hotel is surrounded by resturants another plus ..beds was confortable and room was clean. Staff was very friendly
Stayed 1 night in Sep 2023

8/10 Good

Shunda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanest
Stayed 2 nights in Sep 2023

6/10 Okay

Tommy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Got their late, the attendant took forever to attend because the night bell was out of his hearing range.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Stayed 3 nights in Aug 2023

8/10 Good

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was good for the price. Near a truck stop off the interstate. Seemed safe and clean enough. Would stay again if on a budget
Stayed 1 night in Aug 2023
Response from Nick on Aug 15, 2023
Thank you so much

6/10 Okay

Rick

Traveled with family and small children
Liked: Cleanliness, staff & service
It's a fine place if you are looking for somewhere to lay a weary head while traveling. I didn't feel particularly safe having the outer door fully accessible to the outside. You didn't even need a key to enter the property!
Stayed 1 night in Jul 2023

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Location was easy access to highway. Building is old but staff was nice and rooms were clean.
Stayed 1 night in Jul 2023

8/10 Good

Dylan

Stayed 1 night in Jul 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Good value. Easy of and on interstate
Stayed 1 night in Jun 2023

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a good value for the money. It was close to the highway when you need to stop for the night on a road trip. The hotel itself is clean and the staff is kind, it’s just on an exit with several truckstops, so it’s not particularly scenic. Great place to get a clean safe night stay.
Stayed 1 night in Jun 2023
Response from Nick on Jun 28, 2023
Thank you

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023

6/10 Okay

April

Liked: Staff & service
Property manager was great but the property was a little sketchy. Truck stops surroud it so its a little noisy. Dont know about the safety of the area?
Stayed 1 night in Jun 2023

8/10 Good

Romil

Traveled with group
Liked: Staff & service, property conditions & facilities
Safe Quiet Shopping Dining options Transportation Walkable Convenient Easy Parking
Stayed 1 night in Jun 2023

2/10 Terrible

ASHA

Disliked: Cleanliness, property conditions & facilities
I do not recommend this hotel. Sheets were dirty, the entire place smelled of smoke, the appliances were dirty, refrigerator didn’t work and there is only 1 channel
Stayed 1 night in Jun 2023

6/10 Okay

Adam

Traveled with family
Fine as a layover but nothing more
Stayed 1 night in Jun 2023

6/10 Okay

Robbie

Stayed 1 night in Jun 2023

4/10 Poor

Lucy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not very HAPPY with overall stay
Beds were very uncomfortable & sides must be made of steel as extremely stiff so feels like your on a roll to the center of the bed. Couple issues with the room, my husband notified front desk so we weren't be blamed for destruction if property. Such as scrapped-up wall, arm of chair cover ripped off & toilet all wobbly like it was going to fall over. Stated free breakfast, no breakfast provided, office locked up tight at 7am, no employees. Had to leave door key in the room. Pictures of pool in the line-up for photos of the hotel, but not listed in the amenities. I called the hotel & spoke to receptionist who said it's not open that's why it's not listed in the amenities. However, we looked at the pool. It's disgusting, not in use for quite sometime now. Probably never will be again under this management grouo. Should have tge pool pictures on the website removed, very misleading. Overall, dissatisfied and wouldn't stay at this hotel again.
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Property conditions & facilities
A good place
Stayed 1 night in May 2023
Response from American Inn and Suites on May 28, 2023
Thank you for your feedback.

10/10 Excellent

Dedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from A&S on May 28, 2023
Thank you.

8/10 Good

Michelle

Stayed 2 nights in May 2023

2/10 Terrible

Stephanie

Disliked: Staff & service
The area
Stayed 1 night in May 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property matches description given. Economical, very clean, convenient to interstate, friendly staff. Perfect for a nights rest on a long road trip. Plenty of security measures.
Stayed 1 night in Apr 2023

8/10 Good

Jason

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Never even get to step foot in the lobby. You end up talking through a window in the area between the double doors. Do they get robbed a lot? Room was spacious and clean. Good for a night of rest.
Stayed 1 night in Mar 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Good value
The bathroom was a little worn, dated, and dirty, but overall a good room.
Stayed 1 night in Mar 2023

10/10 Excellent

Lakisha

Stayed 1 night in Feb 2023

8/10 Good

ATM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Charlottie

Stayed 1 night in Feb 2023