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Reviews of Residence Inn by Marriott West Palm Beach Downtown

3 out of 5
Residence Inn by Marriott West Palm Beach Downtown
455 Hibiscus St, West Palm Beach, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 592 reviews" "
Rating 8 - Good. 107 out of 592 reviews" "
Rating 6 - Okay. 15 out of 592 reviews" "
Rating 4 - Poor. 7 out of 592 reviews" "
Rating 2 - Terrible. 8 out of 592 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Traveled with family
This was a very lovely and comfortable hotel.
Stayed 3 nights in Apr 2024

6/10 Okay

ZADITZA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and centrally located, many options for dinner and entertainment as it is located at a walkable distance from The square. The front desk staff is friendly, the room is spacious and comfortable. I only give 3 stars to this hotel because they don’t have self parking only valet parking, this valet parking cost another 38 dollars per day, today when I got my car back had a big dent, meaning that someone hit it hard, which was probably the same staff from the valet parking. I will not use this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is obviously well run. Every aspect of the experience is perfect. Extremely friendly staff- from check in staff to parking attendants to porters were extremely friendly and never failed to greet or share a kind comment. The room was extremely organized and clean. The breakfast is fantastic- every aspect well thought out. The small things have been thoroughly considered. Its difficult to make suggestions for improvement without being petty.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Madison, Thank you for your glowing review of Residence Inn West Palm Beach Downtown. Providing exceptional service and attention to detail is what we strive for, and we are happy that we succeeded in making your stay memorable. It is also wonderful to learn you loved your well-appointed room and that you enjoyed our fantastic breakfast offerings. We take pride in ensuring that every aspect of our guests' experience is well thought out and carefully considered. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Kostas Tsitoukis,General Manager

10/10 Excellent

Danuta

Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Danuta, What a pleasure to receive such an outstanding rating of your time at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback!Best Regards, Kostas Tsitoukis General Manager

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and spacious. Your in walking distance to alot of shopping venues and eateries.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Tiffany, Thank you for choosing Residence Inn West Palm Beach Downtown for your recent stay and for sharing your experience. We are pleased to know how much you enjoyed our convenient location and our accommodations. Thank you again, and we look forward to welcoming you back soon.Best Regards, Kostas TsitoukisGeneral Manager

10/10 Excellent

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, updated CLEAN and convenient
The staff here is so friendly, accommodating and welcoming. They must hire with this in mind because it’s so genuine. Even the valet was top notch! Great Residence experience- well stocked kitchen, new finishes in immaculate rooms, comfy beds and linens, updated bathrooms and LOTS of space.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Britt, What a pleasure to read your outstanding review regarding your time at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience and that our devoted associates took exceptional care of you. We are particularly glad your room provided the comforts you expected and that you enjoyed our modern decor and upscale accommodations. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback.Best Regards, Kostas TsitoukisGeneral Manager

8/10 Good

anna

Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Anna, Thank you for choosing Residence Inn West Palm Beach Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Happy Holidays and Happy New Year!Best Regards, Kostas TsitoukisGeneral Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Pamela, Thank you for choosing Residence Inn West Palm Beach Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Dace Stewart General Manager

8/10 Good

dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great rooms were great location excellent
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Dianne, Thank you for the high praise; we appreciate you taking the time to share your kind review of Residence Inn West Palm Beach Downtown. We are delighted you enjoyed not only our fantastic location, but also our accommodations. We are also glad that our friendly associates helped make your stay memorable. It will be an honor to pass along your compliments to our team. Thank you for choosing us for your visit to the area, and we look forward to welcoming you again soon.Best Regards, Dace Stewart, General Manager

10/10 Excellent

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and spacious. It is extremely nice. The complimentary breakfast was actually very good! Highly recommend.
Stayed 4 nights in Nov 2023
Response from GENERAL MANAGER on Nov 14, 2023
Dear Marty, Thank you for choosing Residence Inn West Palm Beach Downtown for your recent stay and for sharing your experience with future travelers. We were pleased to know how much you enjoyed our well-appointed accommodations and delicious breakfast. We love that our guests can effortlessly take advantage of all our area offers! We look forward to having the pleasure of hosting you again soon.Best Regards, Dace Stewart,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and well kept.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear David, What a pleasure to read your outstanding review regarding your time at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience. We appreciate you choosing us and would love to welcome you back the next time you are in the area. Thank you again for the feedback!Best Regards, Dace Stewart General Manager

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Charmaine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn West Palm Beach Downtown, and we look forward to welcoming you back soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, well-organized room, veery helpful staff
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 11, 2023
Dear Mary, What a pleasure to read your outstanding review regarding your time at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback!Best Regards,Dace StewartGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and location. Definitely will be back.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Julie, We are pleased you had an energizing and fulfilling stay at Residence Inn West Palm Beach Downtown and that our attention to detail helped elevate your visit. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards, Dace Stewart General Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 26, 2023
Dear Marie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn West Palm Beach Downtown, and we look forward to welcoming you back soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Olga

Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Olga, We are thrilled you had an excellent stay at Residence Inn West Palm Beach Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Dace Stewart General Manager

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Dear Deborah, Thank you for your outstanding review regarding your stay at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback!Best Regards, Dace Stewart,General Manager

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Carlos, Thank you for your comments regarding your recent stay at the Residence Inn West Palm Beach Downtown. Your review was a pleasure to read, and we were delighted to learn that you liked our fresh accommodations and the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. Thank you again, and we look forward to welcoming you back soon. Best Regards, Dace Stewart General Manager

10/10 Excellent

eric

They are almost finished with the renovation of the hotel. It was not an issue and all of their amenities were available
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 14, 2023
Dear Eric, Thank you for being our guest at Residence Inn West Palm Beach Downtown and for sharing your experience with fellow travelers. We are delighted you enjoyed your stay and were able to take advantage of the amenities we provide. We would love for you to experience our fully updated look and hope you will come back and see us. Thank you again.Best Regards, Dace Stewart,General Manager

2/10 Terrible

Carmen

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Carmen, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, Dace Stewart,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear James, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn West Palm Beach Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, Dace Stewart General Manager

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dusty because of renovations, noisy because of work. the drain in the shower did not drain without making a noise.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Dear Carolyn, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our revitalization firsthand. We look forward to welcoming you back soon.Best Regards, Dace Stewart General Manager

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 4, 2023
Dear Richard, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards,Dace StewartGeneral Manager

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Tape was on the floor in the elevator and they messed up Our credit cards for checkin
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Dear Lisa, Thank you for taking the time to share your review. We are very sorry for the concerns regarding credit cards. We completely understand the frustration you must have experienced. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, Dace Stewart, General Manager

10/10 Excellent

Richard, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Richard, Thank you for rating your stay at Residence Inn West Palm Beach Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Dace Stewart,General Manager

10/10 Excellent

Maura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, Clean. Updated, Renovated reasonably priced for a downtown WPB hotel. Love how each room has a clean kitchen.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 12, 2023
Dear Maura, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably about our accommodations. Thank you for choosing Residence Inn West Palm Beach Downtown. We hope to have the opportunity to welcome you back soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

CARMEN, Briarwood

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and courteous!
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 6, 2023
Dear Carmen,Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Residence Inn by Marriott West Palm Beach Downtown your home away from home when your travels bring you back to the area.Best Regards, Dace Stewart General Manager

8/10 Good

Dhan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a 2 queen suit but whennwe arrived we were informed that due to renovation we can only get 1 king and a sofa bed. Was disappointed
Stayed 1 night in Jul 2023
Response from General Manager on Jul 7, 2023
Dear Dhan, Thank you for your comments regarding your recent stay at the Residence Inn West Palm Beach Downtown. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Best Regards, Dace Stewart General Manager

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from General Manager on Jul 19, 2023
Dear Eric, Thank you for choosing Residence Inn West Palm Beach Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice location, valet parking, fabulous ambiance
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Kenya,Thank you for choosing Residence Inn by Marriott West Palm Beach Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Jade, freeport

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Staff was pleasant and knowledgeable. Very welcoming
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 2, 2023
Dear Jade, We are incredibly pleased you enjoyed your stay at Residence Inn West Palm Beach Downtown and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area. We look forward to your next visit. Best Regards, Dace Stewart, General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleanliness, safe, convenient
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Robert,Thank you for your delightful review of our hotel. Your kind remarks about our spotless, convenient property are greatly appreciated. Thank you for choosing Residence Inn by Marriott West Palm Beach Downtown, and we hope you are already planning another visit our way.Best Regards, Dace Stewart General Manager

10/10 Excellent

Maura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel downtown WPB Great breakfast Updated n clean building n rooms Price is reasonable for location I would choose this hotel again
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Maura, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate your kind comments regarding our spotless property, location, and accommodations. Thank you once more for choosing Residence Inn West Palm Beach Downtown; we are excited about your next visit.Best Regards, Dace Stewart, General Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how clean it was in the room and the breakfast was delish! I loved the amount of options given to eat. I also loved the location it was close to many popular walking areas and not far from the beach.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 13, 2023
Dear Sara, Thank you for the high praise; we appreciate you taking the time to share your kind review of Residence Inn West Palm Beach Downtown. We are delighted you enjoyed our fantastic location, refreshing accommodations, and delicious breakfast. Thank you for choosing us for your visit to the area, and we look forward to welcoming you again soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Allen

Stayed 1 night in May 2023
Response from General Manager on Jun 18, 2023
Dear Allen, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn West Palm Beach Downtown, and we look forward to welcoming you again soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

robert, sayville

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was good staff was friendly
Stayed 5 nights in May 2023
Response from General Manager on May 25, 2023
Dear Robert, Thank you for your comments regarding your recent stay at the Residence Inn West Palm Beach Downtown. Your review was a pleasure to read, and we were delighted to learn that you enjoyed our friendly service and the breakfast we serve. Thank you again, and we look forward to welcoming you back soon. Best Regards, Dace Stewart General Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was well maintained, elevators were super fast. Staff was helpful and effective. Our room key pad was glitchy however maintenance corrwcted the issue.
Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear Keith, Thank you for your comments regarding your recent stay at the Residence Inn West Palm Beach Downtown. We are pleased you enjoyed the courteous service provided by our associates. However, we apologize for the maintenance issues you encountered. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. Thank you again, and we look forward to welcoming you back soon. Best Regards, Dace Stewart General Manager

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2023
Response from General Manager on Apr 30, 2023
Dear Jonathan, Thank you for letting us know your visit to Residence Inn West Palm Beach Downtown was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Best Regards, Dace Stewart General Manager

8/10 Good

Coleen

Stayed 1 night in Apr 2023
Response from General Manager on May 12, 2023
Dear Coleen, Thank you for staying with us and for your gracious rating. On behalf of all of us at Residence Inn West Palm Beach Downtown, we would like to invite you for another visit.Best Regards, Dace Stewart General Manager

8/10 Good

Christine, Farmington Hills

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
All went well
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 19, 2023
Dear Christine,What a pleasure to read your outstanding review regarding your time at Residence Inn West Palm Beach Downtown; we are thrilled you had an excellent experience. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback!Best Regards, Dace Stewart General Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Dear Michele,Thank you for choosing Residence Inn by Marriott West Palm Beach Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Dace Stewart General Manager

6/10 Okay

Oxana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 25, 2023
Dear Oxana, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon.Best Regards, Dace Stewart General Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit to this location in West Palm. Once again we had the most pleasant stay. The facility is beautiful and well kept. Staff is always welcoming and there to answer questions and give ideas on local activities. I was also very impressed with the ability to vacation with your dog at the hotel. We spoke with another client that had her beautiful corgi with her. She spoke highly of the hotel to allow her dog. Next year we will be back. But this time with our dog, Rozia as well 😊🐶✈️❤️🌴
Stayed 3 nights in Feb 2023
Response from General Manager on Mar 2, 2023
Dear Nancy, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you for your kind words about our comfortable accommodations and friendly service. It is also nice to know you enjoyed our pet-friendly environment. We appreciate your kind review and look forward to your next stay at Residence Inn West Palm Beach Downtown/Rosemary Square Area.Best Regards, Dace Stewart General Manager

8/10 Good

Rick

Stayed 1 night in Feb 2023
Response from General Manager on Mar 18, 2023
Dear Rick, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Residence Inn West Palm Beach Downtown look forward to your next visit.Best Regards, Dace Stewart, General Manager

8/10 Good

Tamara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on Feb 9, 2023
Dear Tamara, Thank you for sharing the nice rating about your experience at Residence Inn West Palm Beach Downtown/Rosemary Square Area. We are happy to see your stay was pleasant, and we look forward to having the pleasure of hosting you again soon.Best Regards, Dace Stewart, General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$35 per night is ridiculous and price gouging. Otherwise we had a comfortable stay. The breakfast was excellent.
Stayed 2 nights in Feb 2023
Response from General Manager on Feb 8, 2023
Dear John, Thank you for choosing Residence Inn West Palm Beach Downtown/Rosemary Square Area for your review. We are pleased to know you enjoyed your stay and the delicious breakfast we serve. However, we appreciate all of your feedback, the positive, and the things you would change. We regret your disappointment with our parking fee. These fees are listed on our website, and we will share your comments appropriately. It was a pleasure hosting you, and we look forward to seeing you again soon.Best Regards, Dace Stewart,General Manager

10/10 Excellent

Nikos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very friendly and accommodating. Would definitely stay again.
Stayed 1 night in Feb 2023
Response from General Manager on Feb 7, 2023
Dear Nikos, Thank you for your comments regarding your recent stay at the Residence Inn West Palm Beach Downtown/Rosemary Square Area. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. Thank you again, and we look forward to welcoming you back soon. Best Regards, Dace Stewart,General Manager

2/10 Terrible

JEFF

Business traveler
Disliked: Staff & service, room comfort
Terrible service at this hotel!!!
Stay started off terrible!!!
Stayed 1 night in Jan 2023
Response from General Manager on Jan 24, 2023
Dear Jeff, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Best Regards, Dace Stewart General Manager

10/10 Excellent

Leonardo

Traveled with family and small children
Liked: Cleanliness, staff & service
Excellente hotel in a beatiful location. Just one block walking from the famous West Palm Beach City Place.
Stayed 1 night in Jan 2023
Response from General Manager on Jan 9, 2023
Dear Leonardo, Thank you for the high praise; we appreciate you taking the time to share your kind review of Residence Inn West Palm Beach Downtown/Rosemary Square Area. We are delighted you enjoyed our excellent property and fantastic location and that we could help make your stay so memorable. It will be an honor to pass along your compliments to our team. Thank you once more for choosing us for your visit to the area, and we look forward to welcoming you again soon.Best Regards, Dace Stewart,General Manager

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from General Manager on Dec 16, 2022
Dear Justin, Thank you for choosing Residence Inn West Palm Beach Downtown/Rosemary Square Area and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Dace Stewart General Manager