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Reviews of Pan Pacific Whistler Mountainside

4 out of 5
Pan Pacific Whistler Mountainside
4320 Sundial Crescent, Whistler, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda or Jay, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great weekend for girls trip. All of the staff were absolutely amazing.
Stayed 2 nights in May 2024
Response from Elisa on May 13, 2024
Dear Rhonda and Jay,thank you so much for your great review!We are so happy to hear that you enjoyed your stay with us.We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ruby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly, attentive staff, overall had an excellent stay and wonderful experience.
Stayed 2 nights in May 2024
Response from Elisa on May 13, 2024
Dear Ruby,thank you so much for your great review!We are so happy to hear that you enjoyed your stay with us.We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ashie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elisa on May 13, 2024
Dear Ashie,thank you so much for your great review!We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emily on May 12, 2024
Dear Kyle,Thank you so much for this fantastic review.We are so glad that you had a good stay and we hope to see you again soon.Best wishes,Emily Front Office Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stay. Nice pool area,
Stayed 1 night in May 2024
Response from Elisa on May 11, 2024
Dear Margaret,thank you for the positive review!We are happy that you have enjoyed your stay and look forward to welcome you back in Whistler soon!Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel.
Stayed 1 night in May 2024
Response from Farida Samadzade on May 8, 2024
Dear Christine,Thank you for choosing to stay with us.We are happy that you enjoyed your stay and looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Farida Samadzade on May 7, 2024
Dear Shawn,Thank you for your fantastic rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Farida Samadzade on May 7, 2024
Dear William,Thank you for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and right next to mountainside
Stayed 1 night in May 2024
Response from Elisa on May 5, 2024
Dear Dave,thank you for the great review of our hotel!We are happy that you enjoyed your stay and look forward to welcome you back soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Maria S

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Elisa on May 5, 2024
Dear Maria,thank you for the great review of our hotel!We are happy that you enjoyed your stay and look forward to welcome you back soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

xi

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Apr 2024
Response from Elisa on Apr 29, 2024
Dear valued guest,thank you so much for the great review!We are looking forward to welcoming you back in Whistler soon!Best regards,Elisa StoesserGuest Experience Manager

8/10 Good

Krishnan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was okay
Stayed 3 nights in Apr 2024
Response from Emily on Apr 28, 2024
Dear Valued Guest,Thank you so much for your review, I am glad that you had a good stay, apologies if anything was missing to make it 5/5 for you. Do feel free to reach out if you have any specific feedback for us. We hope to see you again next time.Best Wishes,EmilyFront Office Manager

10/10 Excellent

Kamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Emily on Apr 28, 2024
Dear Valued Guest,Thank you so much for this wonderful review! We are so glad that you found our location to be convenient and that you enjoyed your stay overall.We look forward to your next visit to Whistler.Best Wishes,EmilyFront Office Manager

8/10 Good

Ying

Traveled with partner
Clean and comfortable
Stayed 2 nights in Apr 2024
Response from Farida Samadzade on Apr 26, 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

10/10 Excellent

Clayton

Liked: Property conditions & facilities
Close as you can get to the lifts. No friggin around in the morning
Stayed 1 night in Apr 2024
Response from Farida Samadzade on Apr 26, 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

8/10 Good

Zulfikar

Traveled with group
Loved the room, the toiletries supplied were good, very clean room. The only thing that could have been better was the height of the toilet. It was too low for someone who has had a hip replacement. Needs to be modernized
Stayed 1 night in Apr 2024
Response from Diana on Apr 25, 2024
Dear Zulfikar,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. We apologize for any inconvenience caused by the height of the toilet; your comment about modernization is duly noted. We'll take your feedback into consideration as we continue to enhance our facilities to better accommodate all our guests. We hope to welcome you back soon!Kind regards,Diana PirguluievaGuest Experience Manager

10/10 Excellent

Priscila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Farida Samadzade on Apr 23, 2024
Dear Priscila,Thank you for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the jacuzzi and swimming pool, steam room.
Stayed 2 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 23, 2024
Dear Jie,Thank you for perfect feedback and hope to see you again soon!Sincerely,

8/10 Good

Tian tian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gondi. Recommended!
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 23, 2024
Dear Tian,Thank you for your nice feedback. I hope you enjoyed your stay and hope to see you again!Sincerely,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 8 nights in Mar 2024
Response from Oleksandra on Apr 21, 2024
Dear Daniel,Thank you for your feedback about our hotel.We wish to see you soon here again.Warm regards,OleksandraAssistant Front Office Manager

8/10 Good

Victoria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mahmoud Abdellatief on Apr 20, 2024
Dear Victoria,Thank you for your amazing rating. We are looking forward welcome you back again.Thank you

8/10 Good

Allison

Liked: Staff & service, property conditions & facilities
Love the full kitchen and location. Very walkable
Stayed 1 night in Apr 2024
Response from Farida Samadzade on Apr 19, 2024
Dear Allison, Thank you for your amazing review.We are happy that you enjoyed our hotel location, room facilities and your stay in general was enjoyable.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

10/10 Excellent

JIHEE

Stayed 1 night in Apr 2024
Response from Farida Samadzade on Apr 19, 2024
Dear JIHEE,Thank you for your amazing rating.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

6/10 Okay

Kyle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Received zero help from the staff with luggage & skis. On checkout day, they didn't get the skis from the lockers and bring them out as we have experienced during previous stays. Front desk phone was never answered, just a recording saying they were busy. Poor service for a high end and high priced hotel.
Stayed 3 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 16, 2024
Dear Kyle, Thank you for sharing your recent stay experience with us. We're sorry to hear that your stay wasn't up to your expectations, and we apologize for any inconveniences you may have experienced. Unfortunately, your stay was during a busy time, and we regret not being able to deliver the exceptional service we aim for. Your feedback is important to us, and we'll take the necessary steps to improve our services. We hope that the disappointments you encountered didn't negatively impact your overall holiday experience in Whistler. We'd love to have another chance to serve you better in the future.Sincerely yours,

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have an EV, the valet will charge it overnight.
Stayed 3 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Apr 2, 2024
Dear Rich,Thank you for your best rate for us!We always welcome you back!Sincerely,

10/10 Excellent

Karanjot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff.
Stayed 2 nights in Mar 2024
Response from Farida Samadzade on Apr 1, 2024
Dear Karanjot,Thank you for amazing feedback.We are happy that you enjoyed our services and hotel location.We are looking forward to welcome you back again.Warm Regards,Farida S.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Apr 2, 2024
Dear David,Thank you for your perfect mark for us!We are waiting for your next stay with us!Sincererly,

10/10 Excellent

Marc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of EVERYTHING. You are steps from ski gear rental. You are steps from your lift ticket passes. You are steps from the pickup area to tours and other outings. You are steps from all types of dining options. You are steps from a supermarket. You are steps from the gondola to the slopes. In addition, the kitchen in the suite allowed us to make our own breakfast in the morning before starting our day. Also, the staff took care of EVERYTHING when asking about making skiing plans. And at the end of the day, the hot tub felt wonderful. My family of four spent 5 nights there and we have zero regrets. It was excellent.
Stayed 4 nights in Mar 2024
Response from Diana Pirguluieva on Mar 29, 2024
Dear Marc,Thank you so much for your detailed feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It sounds like our central location and convenient amenities truly enhanced your vacation.Thank you for choosing to spend your vacation with us, and we hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know. Kind regards,Diana PirguluievaGuest Experience Manager Pan Pacific Whistler 4320 Sundial Crescent, Whistler, BC, V8E 1G6T:+1 604 905 2999 F: +1 604 905 2995diana.pirguluieva@panpacific.com panpacificwhistler.com dubhlinngate.com

10/10 Excellent

Boting

Stayed 9 nights in Jan 2024
Response from Farida Samadzade on Mar 28, 2024
Dear Boting,Thank you for your amazing rating,Looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Olesya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat being right in front of the lifts. Room service was also very good and everyone was very friendly
Stayed 7 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 26, 2024
Dear Olesya,Thank you for your perfect feedback. We're happy you enjoyed your stay and hope to see you again soon!Sincerely yours,

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The change to charge guests for alcoholic beverages at happy hour was a shock. This was a nice treat last year and now does not exist.
Stayed 5 nights in Mar 2024
Response from Courtney, Pan Pacific Whistler on Mar 24, 2024
Dear Mr. Grant,Thank you kindly for your score of our hotel. We can understand your shock at the new charge for alcohol during Après. This is so we can monitor the distribution more thoroughly as we are a family friendly hotel.We hope to see you at our hotel again soon.Kind Regards,

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with my kids, would go back.
Stayed 1 night in Mar 2024
Response from Farida Samadzade on Mar 21, 2024
Dear Tony,Thank you so much for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farida Samadzade on Mar 20, 2024
Dear Sonia,Thank you for much for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Mary Anne, Forsyth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to gondola and within the village. Can walk to multiple meal options.
Stayed 4 nights in Mar 2024
Response from Courtney, Pan Pacific Whistler on Mar 17, 2024
Thank you very much for taking the time to review our hotel. We hope to see you again sometime soon!Kind Regards,

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, great pool and hot tubs, friendly staff
Stayed 3 nights in Mar 2024
Response from Elisa on Mar 12, 2024
Dear Ryan,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Jaydene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time!
Stayed 1 night in Mar 2024
Response from Elisa on Mar 12, 2024
Dear Jaydene,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Peter

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely fantastic place to stay for ski vacation. All amenities are top notch. No breakfast available but every room has fully equipped kitchen. Pool and two hot tubs plus a steam room are super nice. Ski in ski out hotel. Prices are very reasonable. Will be back
Stayed 6 nights in Mar 2024
Response from Oleksandra on Mar 10, 2024
Dear Peter,Warm greetings from Pan Pacific Whistler and thank you for your wonderful review.All of your comments were passed to our team.We hope to see you soon again in our hotel.Best regards,Oleksandra Assistant Front Office Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Elisa on Mar 1, 2024
Dear Barbara,thank you so much for your positive review!We are looking forward to welcoming you back here in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

AIQUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emily on Feb 25, 2024
Dear Aiquan, Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us!Thank you again for sharing your feedback. We look forward to welcoming you back to the Pan Pacific in the future.Kind regards,Emily Front Office Manager

8/10 Good

Ji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to ski and play around.
Stayed 2 nights in Feb 2024
Response from Ruslan, Pan Pacific Whistler on Feb 27, 2024
Dear Ji,Thank you for your rate. I hope you enjoyed your stay and see you again in the future!Sincerely,

8/10 Good

Dean

Stayed 2 nights in Nov 2023
Response from Emily on Feb 25, 2024
Dear Dean,Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us!Thank you again for sharing your feedback with us. We look forward to welcoming you back to the Pan Pacific in the future.Kind regards,Emily Front Office Manager

10/10 Excellent

Jannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is steps from gondola.Ski equipment storage is in the lobby making it super convenient. It also provides free snacks and certain drinks from 3-6pm. My kid enjoys the hot choclate. Self parking is $32/night. That is our hotel to stay if we go to Whistler again.
Stayed 3 nights in Jan 2024
Response from Farida Samadzade on Feb 9, 2024
Dear Jannie,Thank you so much for your amazing review.We are happy that you enjoyed hotel location, our Apres, specially hot chocolate for kids and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S. Guest Experience Manager

8/10 Good

thomas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the location of the hotel. Everything was amazing. But as our room was facing the mountain / pool. We had constant blasting music into our room from long horns. Made relaxing and sleeping really unpleasant.
Stayed 10 nights in Jan 2024
Response from Courtney, Pan Pacific Whistler on Feb 4, 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. We are thrilled to hear you loved our hotel as much as we do.The feedback regarding the noise from our resort partners is much appreciated. We endeavor to communicate with all resort partners to get the best result for our guests.We hope to welcome you back again some time soon.Kind Regards,

10/10 Excellent

Saul

Stayed 5 nights in Jan 2024
Response from Farida Samadzade on Feb 1, 2024
Dear Saul,Thank you for your amazing rating.We are looking forward to welcome you back again.Best Regards,Farida SamadzadeGuest Experience Manager

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Whistler! As close to the gondola as you can get. Rooms are on the small side for a family but staff were super nice and helpful, pool was big and heated, and location was unbeatable.
Stayed 9 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Jan 9, 2024
Dear Jody,Thank you for your recent feedback. We are thrilled to hear that you had a positive experience staying with us at Pan Pacific Hotel. Our team is dedicated to ensuring that every guest feels refreshed and happy during their stay. We hope to welcome you back in the near future!Sincerely yours,

10/10 Excellent

Mary

Stayed 5 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Jan 23, 2024
Dear Mary,Thank you for your perfect rate for us.Hope to see you again soon!Sincerely,

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Claudia Luque on Dec 30, 2023
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, ClaudiaGuest Experience Manager

8/10 Good

Zhong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in front of the lift, ski in and out
Stayed 1 night in Dec 2023
Response from Claudia Luque on Dec 30, 2023
Dear Zhong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our location convenient. We hope to see you again very soon.Sincerely,Guest Experience Manager

4/10 Poor

Bridget

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Dec 26, 2023
Dear Bridget,Thank you for taking the time to leave a review for us. While it's sorry to see you didn't like us too much, I wish you all the best. And I hope to welcome you again to prove that we deserve a higher rate.Warm regards,

6/10 Okay

Vivien

Stayed 3 nights in Dec 2023
Response from Emily on Jan 14, 2024
Dear Valued Guest,Thank you for taking the time to leave us this feedback.While we can not assist further without more details of why you didn't have the perfect stay, we hope you enjoyed your time in Whistler overall. Best Wishes,EmilyFront Office Manager