I had a confirmed reservation in the King House. Pictures showed a very classy room - hardwood floors, four-poster bed, fireplace, interesting architecture, etc. When I got to my room, it was a below average, totally typical hotel room. I went back to the front desk and they said I couldn't stay at the King House (I'm still not exactly sure why) and they gave me a free breakfast coupon to "make it up to me". That's it, not even an I'm sorry or an acknowledgment that I was, to my mind, massively downgraded. I felt scammed. When I went to breakfast, it was raining out and the roof was actively leaking right behind me. The whole place just seemed like it was lacking in basic upkeep. For example, I noticed a fountain that had trash floating in it my entire stay, so I wasn't as enchanted by the grounds as I'd hoped to be. So if you don't like your room, the restaurant, or the grounds, that's a problem.