Comfort Twin Room with Harder View | In-room safe, desk, blackout drapes, free WiFi
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Reviews of Jungfrau Hotel

3 out of 5
Jungfrau Hotel
Schulgässli 51, Wilderswil, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 312 out of 593 reviews" "
Rating 8 - Good. 208 out of 593 reviews" "
Rating 6 - Okay. 45 out of 593 reviews" "
Rating 4 - Poor. 19 out of 593 reviews" "
Rating 2 - Terrible. 9 out of 593 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located in a quiet area, and near metro station. Carlo at reception was superb and so helpful. Underground parking available and breakfast was good as well. Great views.
Stayed 2 nights in Apr 2024

10/10 Excellent

Prasool

Liked: Cleanliness, staff & service, property conditions & facilities
Area located is really nice , and get to walk up to the village with beautiful view Rooms are quite alright
Stayed 1 night in Apr 2024
Response from JUNGFRAU HOTEL on Apr 14, 2024
Dear Prasool. We are happy to hear you had a good stay with us! Thanks for your review.Kind regards

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JUNGFRAU HOTEL on Apr 14, 2024
Vielen Dank für Ihre Bewertung

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with "old world" charm. If you want the "native " feel this is the place! All employees, from front desk to the bar/restaurant, were very friendly and extremely well-trained. Good breakfast buffet. Bus and train station nearby will get you to Interlaken within five minutes or so. Dining options a bit limited in the area (obviously not the hotel's fault). Only complaint was a plumbing issue that caused a leak on the bathroom floor whenever the shower was used. I didn't bother to report the issue since it really wasn't a big deal to me.
Stayed 2 nights in Mar 2024
Response from JUNGFRAU HOTEL on Apr 1, 2024
Dear RicardoMany thanks for your review. We are glad you enjoyed your stay with us.Hopefully we can welcome you again anytime in the future.Kind regards

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly!
Stayed 1 night in Feb 2024
Response from JUNGFRAU HOTEL on Mar 1, 2024
Dear CynthiaMhanks for your lovely review. We are glad to hear you enjoyed your stay with us.Warm regards

8/10 Good

Ixchel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services was great, breakfast was excellent, the lady from breakfast was super friendly and nice. The room view was beautiful.
Stayed 1 night in Feb 2024
Response from JUNGFRAU HOTEL on Mar 1, 2024
Dewar Lxchel. Many thanks for taking time to write us a review. We are glad to hear you enjoyed your stay wiht us.Kind regards

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from JUNGFRAU HOTEL on Jan 27, 2024
Dear Rafael.Many thanks for your review.Kind regards

2/10 Terrible

Gurveer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
This is a small motel on a tight hidden street. We had a horrible experience with the front desk personnel who was highly unprofessional and threatening to make us no show and call the cops as we were getting late to check in. She accelerated the situation to entirely different level which left us with horrible traumatic experience especially traveling with kids in a foreign country. She was highly unprofessional with very poor behavior. There is no overnight person at night at front desk so be mindful about your check in time. We reached out to Expedia to change the hotel but they couldn’t get any response from the hotel even until now. Customer service is very poor and front desk people feel entitled to treat customers poorly. We called Expedia multiple times to report this incident about safety issues at this hotel without paying any heed about this sensitive situation. I have requested again to the Expedia supervisor to file incident report so it doesn’t happen to anyone else. No one deserves such poor behavior.
Response from JUNGFRAU HOTEL on Mar 11, 2024
Dear GurveerWe already gave you a response via email with our version of the story.Kind regards

10/10 Excellent

Lynnette, Pembroke Pines

Traveled with partner
Cute little hotel with amazing views. 3 minutes from train station, so very convenient, relax and away from everything. Great breakfast included.
Stayed 7 nights in Nov 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Alpine Inn" wing was a separate property 0.5 km from main hotel. But it was great. "Motel" style with close, easy parking. Walking distance to station and a gteat Italian restaurant across the road. Room was spacious & comfortable. Beds good but needed 2nd pillow. Bathroom good but detachable shower head too low. But, overall we loved our 3 day stay here.
Stayed 3 nights in Nov 2023
Response from JUNGFRAU HOTEL on Dec 4, 2023
Dear RichardMany thanks for your review.Kind regards

10/10 Excellent

wang suan

Stayed 1 night in Nov 2023
Response from JUNGFRAU HOTEL on Dec 4, 2023
Dera Wang SuanMany thanks for your 10* review.Kind regards

8/10 Good

eduardo castellanos

Traveled with group
Liked: Staff & service
Nice and comfortable place, there is only no air conditioning and if you open the window the smell of cattle gets into the room.
Stayed 2 nights in Oct 2023
Response from JUNGFRAU HOTEL on Oct 28, 2023
Dear EduardoMany thanks for your review. Warm regards

10/10 Excellent

JERUSALEM

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay away from the Interlaken crowd
Stayed 2 nights in Sep 2023
Response from JUNGFRAU HOTEL on Sep 30, 2023
Dear JerusalemMany thanks for your kind review. We are happy to hear you had a nice stay with us.Kind regards

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, authentic hotel. Close to the bus and train station. Breakfast was fabulous.
Stayed 2 nights in Sep 2023
Response from JUNGFRAU HOTEL on Oct 11, 2023
Dear HeidiThanks for your review. We are happy to hear you had a good stay with us! Hoefully we can welcome you again in the future.Kind regards

6/10 Okay

John

Liked: Property conditions & facilities
Disliked: Cleanliness
It was an average stay.
Stayed 2 nights in Sep 2023
Response from JUNGFRAU HOTEL on Sep 28, 2023
Dear John.Thanks for your review.Kind regards

10/10 Excellent

Jean Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site, quiet, central center to visit this wonderful part of Switzerland.
Stayed 4 nights in Sep 2023
Response from JUNGFRAU HOTEL on Sep 16, 2023
Dear Jean LucMany thanks for your kind feedback! We are glad to hear you had a good stay with us.Hopefully we can welcome you again anytime in the future.Kind regards

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small showers but big time charm
Absolutely thrilled with our stay except for the size of the shower. It was incredibly small! Otherwise, I have no faults! The staff made our late check in a breeze, the restaurant staff helped us with our daily itineraries every morning, and housekeeping showed excellent attention to detail in our rooms. The location was amazing! Perfect views of both the Jungfraujoch and Harder Kulm and less than a 5 minute walk to Wilderswil station. If we’re lucky enough to find ourselves back in the Interlaken area in the future, we’ll definitely be staying here again!
Front of hotel
View from the front of hotel
View from the back of hotel from third floor
Cow!
Stayed 5 nights in Jul 2023
Response from JUNGFRAU HOTEL on Jul 20, 2023
Hello Craig. Thank you very much for your lovely feedback. We hope to welcome you again anytime in the future.Kind regards

6/10 Okay

Eliyahu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JUNGFRAU HOTEL on Jul 20, 2023
Thanks for your feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Staff were helpful and friendly. No A/C or mini fridge is the only down fall.
Stayed 3 nights in May 2023
Response from JUNGFRAU HOTEL on Jun 26, 2023
Der Joseph. Many thanks for your review. At the reception we have fridge boxes for our guests.Unfortuantely there is no A/C but we have a fan in every room.Kind regards

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really loved staying at Hotel Jungfrau. I’d describe this as an efficient hotel. The rooms are a bit tight but if you’re like us and don’t plan on spending much time in there anyway, you probably won’t even notice. Beds were comfy, staff was nice and welcoming, rooms were clean, and the location is awesome. Not to mention that on a clear day, you can actually see the Jungfraujoch observatory from your balcony. If this is your first time traveling to the Berner Oberland, this hotel offers an excellent home base. Wilderswil is quiet and free of huge tour groups, the hotel is a 2 min walk from the train station and a couple different grocery stores, and you can be in either Grindelwald or Lauterbrunnen within a 10 min train ride.
Stayed 3 nights in May 2023
Response from JUNGFRAU HOTEL on May 31, 2023
Dear GuillermoThanks for your kind review. We are very happy to hear you had a nice and comfortalbe stay with us in Wilderswil.Kind regards

10/10 Excellent

Feng

Stayed 3 nights in May 2023
Response from JUNGFRAU HOTEL on Jun 26, 2023
Dear FengThanks for your review.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay for two nights here, once we found it. The view is great, the staff were very helpful, and the restaurant served great meals. No complaints at all.
Stayed 2 nights in May 2023
Response from JUNGFRAU HOTEL on May 31, 2023
Hello Bruce. Thank you very much for your lovely words.Kind regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Everything was good, no issues. So close to the train which will literally take you anywhere. Little grocery store around the corner, buy food and drinks there instead of on the mountains. You probably don't need a car. Just a heads up, there is an elevator in the hotel, but the parking garage is underground and there is no elevator from there. So instead of dragging your luggage upstairs, bring it in the hotel before you park.
Stayed 3 nights in Apr 2023
Response from JUNGFRAU HOTEL on Apr 17, 2023
Dear StephanieThank you very much for your feedback. It's nice to hear you enjoyed your stay with us.Hopefully we can welcome you again anytime in the future.Kind regards

6/10 Okay

Yanli

Traveled with group
Disliked: Property conditions & facilities
The response to my email’s question was quickly. I appreciate that. However the hotel is too far away from bus stops, specifically if you have luggage needed to carry. Facility is motel level( the shower head is only 1.2 meters high). The staff didn’t make you feel warm and welcome.
Stayed 3 nights in Mar 2023
Response from JUNGFRAU HOTEL on Apr 7, 2023
Dear Yanli. Thanks for your review. We are sorry to hear you had this impression of our staff. We always want to improve ourselfs. Kind regards

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2023
Response from JUNGFRAU HOTEL on May 31, 2023
Dear CarlosMany thanks for your 5* review.Kind regards

4/10 Poor

Xiaoqin

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel rooms we stayed were 5 minutes away from Jungfrau Hotel. There was no one to help us to take all the luggage to our rooms.
Stayed 3 nights in Mar 2023
Response from JUNGFRAU HOTEL on Apr 17, 2023
Dear XiaoqinThanks for your review. There is a self check- in at the annex building ALPINE INN. It is not nescessary to come to the JUNGFRAU HOTEL first. It's also possible to go there directly to feel more comfortable with the luggage.Kind regards

6/10 Okay

Marlene

Stayed 2 nights in Mar 2023

10/10 Excellent

Rosed

Traveled with family
Clean
Stayed 3 nights in Mar 2023
Response from JUNGFRAU HOTEL on Mar 17, 2023
Dear RosedThank you for your positive feedback!Kind regards

10/10 Excellent

Jaspreet Kaur

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location with a friendly and accommodating staff. Some small ways they can improve would be to offer a mini fridges or microwaves in their rooms. Overall, I would definitely book again!
Stayed 4 nights in Feb 2023
Response from JUNGFRAU HOTEL on Feb 19, 2023
Dear Jaspreet. Thank you very much for your kind reveiw. We are glad to hear you had a good stay with us!Kind regards

10/10 Excellent

Maung Moe

Stayed 1 night in Feb 2023
Response from JUNGFRAU HOTEL on Mar 4, 2023
Dear Maung Moe. Many thanks for your 10 points review.Warm regards

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty great, view from the Jungfrau rooms was amazing.
Stayed 3 nights in Jan 2023
Response from JUNGFRAU HOTEL on Jan 16, 2023
Dear JamieMany thanks for your kind review!We are happy to hear you enjoyed your stay with us!Kind regards

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Antwort vom Hotelmanagement on Jan 23, 2023
Dear Tyler. Many thanks for your kind review!We are happy to hear you enjoyed your stay with us!Kind regards

6/10 Okay

Sudi

Stayed 4 nights in Dec 2022
Response from Antwort vom Hotelmanagement on Jan 23, 2023
Dear Sudi. Many thanks for your kind review!Best regards

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Homey and comfortable. Close walk to the Wilderswil train station and restaurant has good food. Nice in between spot between Interlaken and Grindewald or Lauterbrunnen.
Response from JUNGFRAU HOTEL on Jan 2, 2023
Dear DylanThank you very much for your kind review. Hopefully we can welcome you again anytime in the future.Kind regards

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely view once the fog lifted in the morning. Room was clean, warm and spacious. Staff were friendly, breakfast was good and nice to have bacon! Staff were helpful and friendly. Location easy fir the trains and buses.
Response from JUNGFRAU HOTEL on Jan 2, 2023
Dear Penny, thank you very much for your review. We are glad to hear you had a nice stay with us.Hopefully we can meet you again in the future. Kind regards

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel! Spacious rooms, large balconies, and a delicious restaurant below.
Response from JUNGFRAU HOTEL on Jan 2, 2023
Dear Laura. We are glad to hear you had a good stay with us.Kind regards

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cool place to stay
Response from JUNGFRAU HOTEL on Jan 2, 2023
Dear Steven. Thank you very much for your kind review!Best regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Raeyoung

Stayed 2 nights in Oct 2022
Response from JUNGFRAU HOTEL on Nov 2, 2022
Thank you verymuch Raeyoung for your kind feedback!Kind regards

10/10 Excellent

Rafael, Perry Hall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was wonderful !!!
Stayed 4 nights in Oct 2022
Response from JUNGFRAU HOTEL on Oct 25, 2022
Dear Rafael. Many thanks for your kind review. We are very glad to hear you had a nice stay with us!Kind regards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay very nice hotel would stay again!!
Stayed 6 nights in Oct 2022
Response from JUNGFRAU HOTEL on Oct 13, 2022
Dear JeffreyThank you very much for you kind feedback.We are glad to hear you had a great stay with us!Kind regards

10/10 Excellent

Gi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so quiet. Staff was kindly. Fueron muy amables
Stayed 2 nights in Oct 2022
Response from JUNGFRAU HOTEL on Oct 6, 2022
Many thanks for your kind review. Hopefully we can welcome you again anytime in the future.Kind regards

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from JUNGFRAU HOTEL on Oct 5, 2022
Dear Yuval. Thank you very much for your kind review.Hopefully we can welcome you again anytime in the future.Kind regards

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to train station. Very easy to get around. Staff was very helpful and gave us great recommendations. No complaints.
Stayed 2 nights in Jul 2022
Response from Antwort vom Hotelmanagement on Jul 8, 2022
Dear guest. Thank you very much for your kind review! Hopefully we can meet you again in the future. Warm regards

2/10 Terrible

Yi Ting

Traveled with group
Disliked: Staff & service
Hotel room got change to their sister hotel Alpine inn that they claimed to be an 'upgrade' due to additional unblocked balcony view. However, the sister hotel was clearly a lot further than the original hotel and it's a 2 stars hotel instead of the 3 stars that I originally booked ! The exterior of the changed hotel is also clearly a motel instead of a hotel. Theres no receptionist or what so ever. Feel that the staff is not very honest when changing the hotel as well as they insisted it is a upgrade which to me is clearly not. Won't recommend to stay there
Stayed 3 nights in Jun 2022
Response from Antwort vom Hotelmanagement on Jul 8, 2022
Dear Yi Ting. Thank you for your feedback. The room you have booked in main Hotel was simple standard room without balcony and view with lowest price booked. We thought you will be happy about our upgrade to Alpine Inn Hotel which is 3 star Hotel where you got mountain view and balcony. Please check the prices in Alpine Inn Hotel, are higher then you booked. However we hope to welcome you again. Greetings Jungfrau Hotel Team

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Great view from our room. Very cozy setting. Wonderful staff.
Stayed 2 nights in Jun 2022
Response from Antwort vom Hotelmanagement on Jul 4, 2022
Many thanks for taking time to give us a review. Warm regards JUNGFRAU HOTEL Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Wonderful hotel. Friendly staff, clean and spacious room, beautiful view…
Stayed 2 nights in Jun 2022
Response from JUNGFRAU HOTEL on Jun 22, 2022
Dear guest. Thank you very much for your kind review! Hopefully we can meet you again in the future. Warm regards

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The staff were all very friendly, the breakfast was tasty, and the view from my balcony was amazing!
Stayed 7 nights in Jun 2022
Response from JUNGFRAU HOTEL on Jun 22, 2022
Dear Michele, Many thanks for your kind feedback. We are very glad to hear you had a nice stay with us! Hopefully we can welcome you again anytime in the future. Kind regards

10/10 Excellent

jaysree

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. My husband and I stayed for two nights and found the guest services—especially Evelin—to be really helpful and friendly. We had a lovely conversation with her and she took the time to make several calls to reserve a fantastic hang gliding experience for us. We had dinner at the hotel restaurant our first night there and again the staff was friendly and attentive. We decided to have dinner on our balcony the second night as we had a fantastic view of the Jungfrau massif. We sat in the balcony from 7pm enjoying the view and the lovely scenery of the clouds rolling through the mountains.
Stayed 2 nights in May 2022
Response from JUNGFRAU HOTEL Staff on Jun 10, 2022
Dear Angelica Many thanks for your warm and kind feedback! We are very glad to hear you had a nice stay with us in Wilderswil. Hopefully we can welcome you again anytime in the future. Best regards