Ratings based on 544 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to Colonial Williamsburg

Posted Oct 11, 2017
Pros: Location
Cons: Breakfast was just Okay.
Location: The location is great. It is close to Colonial Williamsburg, Jamestown and Yorktown are easy drives. Lots of restaurants are close as well.
The hotel is in a good location. I did not use much of the amenities, but the hotel room was clean and quiet.
2 out of 5
by A verified traveler from Pittsburgh, PA

Falls short of the mark

Posted Sep 5, 2017
Pros: Location
Cons: Try replacing the empty box of Kleenex. Get the spa cleaned and repaired. The breakfast was a complete failure and should be eliminated.
Location: Good location. Easy access to both Colonial and modern Williamsburg. This should have been a great place to stay. Choose somewhere else.
One expects a certain level of performance from a Holiday Inn. And this location will disappoint. We stayed three nights and were met with failure after failure. Having used up the Kleenex, I left the empty box on the front of the bathroom counter where it was dutifully removed by housekeeping - but never replaced over the next two days. Nice. The spa looked lovely and inviting from the photos on the Internet. But the actual spa was filthy and did not work. It was probably too dirty to work. Their $14.95 breakfast is pricey - and then you discover half the foods are not available. There were no pancakes, no bacon, no bread... You get the picture. A pricey breakfast became a worthless breakfast. Denny's was next door and charged less while providing excellent service and a complete menu. Absolutely eat somewhere other than at the hotel. The room was mostly clean and the location was convenient, but I would not stay here again. There are a plethora of other places that want to earn your business and I will be trying others in the future. This place seems to be poorly managed and resting on it's name reputation.
Comment from Hotel Management
Sep 8, 2017 by HIGGM, Hotel Management
Jeffrey, We are very sorry to read that your stay was not excellent with us. We will take your feedback and share it with the appropriate departments to resolve the issues that caused your stay to be unsatisfactory. We did not see mention of you reporting any of these frustrations and if you did and it wasn't handled to your complete satisfaction we would like to know. We pride ourselves in customer service at the property and though we do make plenty of mistakes we also take our guest satisfaction with problems very seriously. Again our apologies but hopefully you change your mind and decide to give us a second chance in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island,NY

Comfortable for families

Posted Aug 30, 2017
Clean, comfortable and adequate space for a family of 5. Good location with easy access to all attractions.
Comment from Hotel Management
Sep 2, 2017 by GMHIG, Hotel Management
Thank you for staying with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Very nice hotel in close proximity to Water Country USA and BushGardens parks as well as historic Williamsburg. We enjoyed our staying.
Comment from Hotel Management
Aug 26, 2017 by HIGGM, Hotel Management
Glad to see you enjoyed your time with us. Thank you for choosing IHG hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Housekeeping forgot clean towels but other than that the stay was good
Comment from Hotel Management
Aug 26, 2017 by HIGGM, Hotel Management
We apologize for the oversight from housekeeping. It will be addressed and we hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manassas,Virginia.

My favorite place to stay in Williamsburg

Posted Aug 22, 2017
Pros: Clean, close to the sites, great breakfast.
I stayed here while I was in town for the last four years while my son attended William and Mary. Our trip this time was to enjoy the local attractions before heading to VA beach. This hotel is very family and kid friendly. I called ahead and they were able to place my room and my friends room side by side. The front desk staff are always polite and professional. Freshly baked cookies were in the lobby during the evening for us to enjoy. The kids were able to swim in the pool until 11pm. It is also located right across the street from 7-11 so it is easy to get gas before heading out.
Comment from Hotel Management
Aug 26, 2017 by HIGGM, Hotel Management
Always a pleasure to have a repeat guest join us. We are glad to have you stay with us over and over again, Looking forward to seeing you again soon.
3 out of 5
by A verified traveler

Charge for Breakfast, Hell No!!!!

Posted Aug 18, 2017
Pros: Nothing. It is ordinary
Cons: Stop charging for breakfast. offer better breakfast.
Location: Williamsburg. What else.
Charging for a breakfast that is even below par to the other hotels around. Really? I will not stay here anymore because of that. There are other hotels around that has same rooms and free breakfast and better service.
Comment from Hotel Management
Aug 26, 2017 by HIGGM, Hotel Management
We understand the frustration with charging for breakfast. Our brand separates itself with the breakfast program that allows you to order eggs the way you want, and have food made to order if you so choose to do so. We are definitely sadden to see you will not join us again but will take your feedback to make improvements on the offerings we presently have.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
This hotel was very convenient to restaurants and close to Colonial Williamsburg. We were very impressed with the facilities.
Comment from Hotel Management
Jul 31, 2017 by GM, Hotel Management
Thank you. Look forward to seeing you again.
4 out of 5
by Kimberly

Softball

Posted Jul 9, 2017 on Hotels
Breakfast was not included.
Comment from Hotel Management
Aug 24, 2017
We do offer rates that include breakfast for future reference.
4 out of 5
by sherri

Very caring staff

Posted Jul 6, 2017 on Hotels
The staff and management were wonderful. We had a glitch with the AC unit in our room but overall it was a delightful stay . We will definitely return:)
Comment from Hotel Management
Aug 24, 2017
Happy to see you enjoyed your time with us. We look forward to seeing you again.