I booked this vacation March 26, 2022 for July 16, 2022. My fiancé and I was very excited to take this vacation and we booked a ton of things for us to do as a family. However, tragically on July 8th my fiance was killed in a car accident and when asked for a refund or for me to take my trip at a later date, I was refused. The calling hours and funeral was on the 18th & 19th so I only got 3.5 days but was charged the full amount. There was no consideration given for an unfortunate tragic circumstance. It's not like we just decided not to come. I was, and still am, devastated and certainly did not enjoy my vacation like I wanted to.
I did like the resort, it had a lot of amenities and it was beautiful and clean. I was just disappointed in the way I was treated under the circumstance.