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The hotel is beautiful. It’s a great buy for the money.
Kenneth
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're so glad that you enjoyed your stay. We appreciate your glowing words about our hotel. Thank you for choosing us. Safe travels!
6/10 Okay
Warren
Apr 27, 2024
Liked: Cleanliness, staff & service
We didn’t get in till after midnight, left early the next morning. The parking was next door in a ramp, at midnight there’s not a lot of people around and it’s pretty dark. Inside the room, it was a nice and clean but at some point we had to turn on the A/C to cool the room off and it sounded like there was a truck in our room. After a few minutes we had to turn if off in order to sleep.
Warren
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us. We're so sorry that the air conditioning kept you awake. That would definitely be frustrating when you have little time to sleep. If we can further assist you, please do not hesitate to let us know. Thank you for choosing us.
Property is very nice! Upscale property in nice area close to a few restaurants not a lot of shopping but there is a Kohls within walking distance! Service was also very good.
Cheryl
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us. We're so glad that you enjoyed your stay with us and were able to take advantage of our proximity to great local dining spots. If we can provide recommendations on your next stay with us, please do not hesitate to let us know. Thank you for choosing us.
Very comfortable and clean room. Really nice and helpful staff.
Jenny
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're delighted that you enjoyed your stay. If we can accommodate you further the next time travel brings you back to Williamsport, please do not hesitate to let us know. Thank you for choosing us.
6/10 Okay
Michael
Apr 8, 2024
Michael
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us. If we can further assist you on a future stay, please do not hesitate to let us know. Thank you for choosing us.
10/10 Excellent
Renee
Traveled with group
Mar 9, 2024
The staff was very friendly and courteous and everything was very clean !
Renee
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're delighted that you enjoyed your stay. Thank you so much for choosing us.
10/10 Excellent
Kathleen, Belchertown
Traveled with partner
Feb 27, 2024
Liked: Cleanliness, staff & service
Place was perfect for the concert we went to but we looked forward to the pool and hot tub but they were closed
Kathleen
Stayed 1 night in Feb 2024
Response from Jennifer Benick on Apr 30, 2024
Dear Valued Guest,Thank you for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us. We apologize that our pool and spa were closed for maintenance during your stay. This would certainly be a frustrating experience when you're looking forward to enjoying the hotel's features. As a Silver Elite MBV member, we appreciate your loyalty and I'll be happy to add points to your account as a small token of our apologies. If we can further assist you on a future stay with us, please do not hesitate to let us know. Thank you for choosing us.
Always a good visit to Williamsport when we stay at the Residence inn. Greeted nicely by the friendly staff.
Bronawyn
Stayed 2 nights in Feb 2024
Response from Jennifer Benick on Apr 30, 2024
Thank your for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're so glad that you enjoyed your stay. We appreciate your glowing words and it's always a pleasure having you. If we can ever assist you further on a future stay with us, please do not hesitate to let us know. We look forward to seeing you again. Safe travels!
Denise was amazing and helped me with the entire process when I booked the wrong dates. She was incredible!
Always stay at the residence inns everywhere we go!
Brodey
Response from Jennifer Benick on Apr 30, 2024
Thank you so much for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're so glad that enjoyed your stay.Thank you so much for your glowing words recognizing Denise's assistance to you. She's an amazing and highly valued member of our Front Desk and hotel team, and it is not at all surprising that she was able to smooth things out for you. I will certainly pass along your review to her. Thank you so much for your continued loyalty to Residence Inn. We hope to see you again the next time travel brings you back around our way. Thank you for choosing us.
Thank you so much for taking the time to review Residence Inn in downtown Williamsport. Our guests' experience is of utmost importance to us, and we're delighted that you enjoyed your stay. You are quite welcome and we hope to accommodate you in the future. Thank you for choosing us.
6/10 Okay
MARINA
Traveled with partner
Dec 15, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
It was easy walking to where we needed to go. Staff was nice and bed was comfortable.
The toilet was plugged and we reported it at 6;30pm. It was not resolved when we left at 9:30 the next morning.
Can't control the thermostat so had to turn the system off for the night.
Always our favorite place to stay when visiting Williamsport. The rooms are great! The kitchens are very nice and the beds are comfortable. Perfect area to walk around!
I was greeted by hotel staff immediately upon arrival.The room and hotel common areas were very clean. The hotel itself is located in an area very accessible to stores, food, and the highway. I've stayed at this Residence Inn a number of times abd definitely plan to return for future stays.
Dear Mr. Rodrigo,Thank you for taking the time to leave us a positive review. We are happy to hear you enjoyed your stay with us and hope you visit us again, next time you are in town.
This was the perfect location and hotel I needed. Many restaurants in walking distance. Music playing in the street or nearby restaurants made it such a pleasant experience. The hotel was much nicer then another I first almost picked.Beautifully updated and has wonderful kitchen if you want to cook your own meals. Don't miss out on the local food. Staff was great and had helpful recommendations. I would definitely stay here again.
Julia
Stayed 2 nights in Jul 2023
Response from Stephanie Holmes- Front Desk Manager on Aug 2, 2023
Dear Julia,We are so happy to hear that you enjoyed your stay with us, and that we exceeded your expectations! We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We hope to see you again, next time you're in Williamsport.
Response from Stephanie Holmes- Front Office Manager on Aug 3, 2023
Dear Carol,Thank you for rating us a 5/5! We are so happy to hear you enjoyed your stay. Hopefully, we will see you next time you're back in Williamsport!
8/10 Good
christine
Traveled with partner
Jul 12, 2023
Liked: Cleanliness, staff & service
Loved everything about this property except pool and hot tub were not available all weekend. I was told maintenance issues. Very disappointed as that is why I picked this hotel.
christine
Stayed 2 nights in Jul 2023
Response from Stephanie Holmes- Front Office Manager on Jul 21, 2023
Thank you for taking the time to share your experience while staying with us. We deeply apologize that the pool was unavailable during your stay. Due to circumstances beyond our control, it was necessary to temporarily close the pool. We understand how frustrating this was and hope you give us another chance next time you're in the area.
10/10 Excellent
Douglas
Jul 12, 2023
Douglas
Stayed 5 nights in Jun 2023
Response from Stephanie Holmes- Front Office Manager on Jul 13, 2023
Thank you for the great review Douglas! We hope to see you next time you visit Williamsport!
Outdoor eating area for breakfast. Heart of downtown. Staff was incredibly helpful. We had 1 issue and it was taken care of quickly with a real sense of urgency.
Tim
Stayed 2 nights in Jun 2023
Response from Stephanie Holmes- Front office Manager on Jun 7, 2023
We are so happy to hear you enjoyed your stay and that we were able to assist you with your issue quickly and efficiently. We look forward to seeing you in the future!
Response from Stephanie Holmes- Front Office Manager on Jun 6, 2023
Thank you so much for staying with us and giving us a positive review! We hope to see you again in the future!
8/10 Good
Lindsey
Traveled with family
Apr 3, 2023
Liked: Cleanliness, staff & service, room comfort
The front desk was very friendly and polite. Breakfast was good. The property is under construction right now, and while I understand there will be some dust, it seemed a bit unsafe (open wiring, razor blades on the floor in the hallway). The room was comfortable though, and it was a good location.
Thank you to the front staff that had assisted me, It was a smooth experience. Thank you to the housekeepers for their hard work in cleaning the room. Thank you Marriott for making it a great stay for my family.