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Reviews of WoodSpring Suites Williston

2.5 out of 5
WoodSpring Suites Williston
121 Well St, West, Williston, ND

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 78 reviews" "
Rating 8 - Good. 21 out of 78 reviews" "
Rating 6 - Okay. 16 out of 78 reviews" "
Rating 4 - Poor. 7 out of 78 reviews" "
Rating 2 - Terrible. 8 out of 78 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Business traveler
Ok
Stayed 14 nights in Mar 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good area
Stayed 7 nights in Mar 2024
Response from GM on Mar 13, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again.

6/10 Okay

Gary

Business traveler
Liked: Cleanliness, staff & service
Be aware, great service, terrible location
If needing an actual nights sleep don’t go. Not the hotels fault but location is terrible next to Highway and noisy
Stayed 1 night in Nov 2023

4/10 Poor

David

Liked: Cleanliness
Stayed 7 nights in Nov 2023

4/10 Poor

Tony

Business traveler
Disliked: Cleanliness, amenities
The room was a furnace, the bed was a temporary fold out on a temporary frame. The bath/shower would only switch half way between bath or shower so pressure was so low I could hardly tell I was getting wet. Dogs in othe rooms could be heard barking throughout the day and night. Noise levels outside the room wike me up repeatedly throughout both nights.
Stayed 2 nights in Oct 2023

6/10 Okay

Chad

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Check in was a breeze and Jossy (I think that’s how you spell her name) was so kind and helpful. The hallway had a bad smell, but it was tolerable in the room, although it still could have smelled better. The kitchenette in the room was dingy, but since I was just staying the one night and had no plans of cooking, I didn’t bother complaining about it. In the morning it was difficult to sleep in because of housekeeping staff communicating back and forth loudly in the hallway. Roughly 20 minutes before the checkout time of 11:00 am someone banged on my door to make sure I was leaving on time. I felt that was very rude. I wouldn’t recommend this place to anyone that I know because of that.
Stayed 1 night in Dec 2022

2/10 Terrible

Tina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in to a room and the air didn’t work, so I was promptly moved to another room (good), but the new room was so filthy, I literally cleaned the room before I could do anything. I had to wipe what looks like weeks of thisck dust off all surfaces, had to clean off first remotes and phone that was thick with crud, it’s an extended stay with a kitchen, but not one dish or utensil was provided, the place doesn’t even have an ice machine. My room STUNK! The shower barely drizzled water and I was told they were waiting for a part to fix it. After a couple days, I asked again and was told the same thing. I suggested I go to the hardware store myself and get the part because they were too short staffed to go. At that time I was told that they just needed CLR and a wire brush to clean it. I confirmed that I was waiting days for a good shower just because they didn’t have CLR. I suggested that the manager pick some up on her way into work. That wasn’t going to work either, so I then said I would go get the supplies and was reimbursed. The toilet flusher handle was broken, but was replaced the next day. However, had an issue with the toilet overflowing and water running out and spilled on not the floor outside of the bathroom. Staff did come right away at that time and vac’d up the water. I would definitely suggest paying a few dollars more and staying any another site.
Stayed 7 nights in Sep 2022

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No running water in kitchen, no extra roll of TP, fridge not working, control broken in freezer.
Stayed 12 nights in Aug 2022

4/10 Poor

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Kenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2022

8/10 Good

Corey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I needed
I would recommend Woodspring Suites to anyone needing a great place to land.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nothing bad to say bad my Stay there. Was satisfied with service.
Stayed 8 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know you are all kind of messed up with me about the econ but you got to send them to a private
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay would go back again also tell anyone about it
Stayed 1 night in Mar 2021

4/10 Poor

Teresa, Willitston

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hand towels,hair dryers,floors needed to cleaned
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jeannie, Nebraska

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It was just far enough out of town and quiet but close to everything. I was able to bring my furbaby and it was also close to paths and a dog park. Love the full size fridge.
Stayed 11 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2020

8/10 Good

Jacque

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very basic
Minimal housekeeping for long term stays. Stayed 6 months and always had to wait for someone to show up at the front desk. Most front desk staff had difficulties with every extending reservation. They always seemed confused. Most of the staff was nice. Price was good for minimal services and a very basic room but noticed the price has gone up 60% since last reservation. Much nicer hotels with daily services close by so would no longer be worth staying here.
Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are very friendly and helpful... Clean hotel 3wks. Still here!
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
OK
It was fine for me. My wife was not as impressed. Next time we will spend the extra $20 per night to stay at a nicer hotel.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Chad

Stayed 21 nights in Sep 2019

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2019

2/10 Terrible

Benrley, Casper, Wy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. They did not have my reservation that I made online.
Stayed 1 night in Sep 2019

10/10 Excellent

Donna

Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 10 nights in Aug 2019

8/10 Good

Janes

Business traveler
Liked: Cleanliness, staff & service
Clean, quiet, reasonably priced, plenty of hot water, good water pressure, Internet almost useless in the evenings because too many people are using the internet access at the same time. Internet was fine during the day. I
Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New facility very clean and well keept friendly staff. Stayed an extra week
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Woodspring Suites on Aug 9, 2019
Thank you for taking the time to rank us, we strive to do better

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Nothing exactly unique about the property. Not exactly happy with not being asked about being a choice privilege member. When I asked they said they were an extended stay hotel and probably wouldnt honor the program. Mainstay Suites is an extended stay hotel and do honor the program.
Stayed 7 nights in Jul 2019
Response from Woodspring Suites on Aug 9, 2019
Choice has announced that coming soon, information on the Choice Privileges and Woodspring Suites will be detailed out. We appreciate your patience

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No free money, not nice
Having troubles with staff, he said, she said, we out two night fee's. Wish there were cheaper and clean alternatives, poor hubby stuck here. I'm afraid of the racism blossoming in full bloom. Prayers for all the hard workers going through same situation. Oil workers do not mean free money
Stayed 18 nights in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thank you for sharing your comments, we will strive to do better

10/10 Excellent

Kenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
It was a wonderful stay.
Stayed 1 night in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thank you for your kind words and hope we see you again soon.

6/10 Okay

Lynore

Liked: Cleanliness
Stayed 7 nights in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thanks for taking the time to rank us, hope we see you again so we can do better

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was more of an extended stay place. Very busy. Key cards didn't work a couple of times. Staff was friendly but very busy.
Stayed 1 night in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thanks for your comments and we will review our key card process to ensure that everything is in working order.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thanks for taking the time to rank us we hope to do better next time

2/10 Terrible

Verified traveler

Traveled with family
This review is for Expedia rather than the hotel. We made the reservation and arrived at the hotel to find they were completely full. They told me they had rooms out of service but Expedia had no way for them to show them out of service. Because of this people kept reserving rooms, in fact when we called Expedia to get a refund an the representative btried to reserve a room for us at the same hotel, ridiculous.
Stayed 1 night in Jun 2019
Response from Woodspring Suites on Aug 9, 2019
Thank you for taking the time we will continue to work with our Partners to ensure a great stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Always a good rest
Stayed 14 nights in Apr 2019

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, neat area, elevators are a little slow.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure and clean
Good price, out of shopping area and location hard to get into from road.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woodspring Suites
The room was clean and comfortable. It was kind of loud, noise coming from upper level.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Business traveler
Noisy neighbors , lots of drinkers coming back late
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed for business, clean room and friendly staff.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Stayed 28 nights in Sep 2018

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Reservation / Still Charged
I arrived and the hotel and there was no reservation. I ended up having to repurchase a room at the normal rate. I would not use Hotels.com again.
Stayed 1 night in Oct 2018

2/10 Terrible

Brody

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Guest Manager on Aug 8, 2018
Leslie, Thank you for taking the time to review the Woodsprings Williston, hope to see you again and our team wishes you safe travels. The Woodspring Suites Williston Team

6/10 Okay

Joe, Canada

Disliked: Staff & service, room comfort
Difficult check-in
We had just gotten off a 12 hour motorcycle ride and had difficulty finding a room at one of the more central Williston locations. We were happy to find a room and good rate at the WoodSpring Suites via Expedia. Rate was good, probably because it was right in the middle of a construction zone. Even without the construction the location is quite isolated. That's o, cuz all we needed was a place to sleep for one night, but the check-in was troublesome. The lady at the front desk seemed flustered even though we were the only ones checking in. Then she asked about the last four numbers on our credit card--they weren't the same as on her booking (the one expedia sent her). She wouldn't let us check-in. We had to call expedia. A very helpful expedia person, Rick I believe, said that the last four numbers would not match because since we paid up-front through expedia, they send a "virtual card" with the booking. He had to call her and explain this to her before she would let us in. Anyway, except for that the stay was mediocre (we were tired and so I'm probably making a big deal about this, but I did have to use my cell phone which being from out of country did cause some extra expense--she didn't offer to call expedia herself). There is nothing around here--you have to take a car to get something to eat.
Stayed 1 night in Jul 2018
Response from Guest Services on Jul 26, 2018
Thank you for your time in sharing your experience, we will take the feedback and utilize for additional training and wish you safe travels.

8/10 Good

Mike, Williston ND

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Late check-in, no problem. Friendly staff. Room was clean and spacious. Bed was ok. Pillows needed to but updated.
Stayed 1 night in Jun 2018
Response from Guest Services on Jul 26, 2018
Thank you for your comments and we hope to see you next time your in Williston