- Disliked: Cleanliness, staff & service
Disappointing stay at a beautiful property
This was a repeat stay. Beautiful property. This time staff quite unfriendly. Check in was minimally friendly. Servers were aggressive. Refused to accommodate our seating request despite empty tables with no reservation. Refused substitution for breakfast item I was allergic to. Did not even offer to ask chef if possible. Just an emphatic NO. On 2nd day meat was served cold. Had to be re done. No explanation or apology. Requested check out 1.00 pm instead of 11.00 am. Charged 15 pounds. Despite having a ‘superior’ room. Also noted no difference between Deluxe room stayed in previously and Superior room this time. Don’t bother. Rooms are dated and definitely not 4 star. Given other options in the vicinity, Unfortunately will not return.