Nice hotel with many minor problems
Posted Dec 2, 2015 on Hotels
The hotel is very nice and feels brand new. We were pleased with most of our stay, but had a few problems. The first night we were there the phone started ringing at 5:25am and I called the front desk to see if it was them. They stated that someone must have set an alarm. The phone rang again 15 minutes later, I unplugged the phone from the wall, 15 minutes later the phone on the desk rang! Called the front desk and they came right away and crawled under the desk and unplugged that phone. The duvet cover was missing the zipper, so the comforter inside slid out and was on the floor in the morning. They replaced it, but the duvet cover is made of a silky material and it slid off of us all night long! Also, I had requested a first floor room and when we arrived at 3 pm to check in, the front desk girl said there were no first floor rooms available. She then told me she would put us on the 3rd floor by the elevator and it shouldn't be loud because there were only 3 people staying in the hotel. So, there were no rooms for us on the first floor with only 3 people in the hotel??