Ratings based on 106 Verified Reviews

4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from wooster ohio

great stay

Posted Sep 29, 2017
bath tube needs a safety bar for the old people, otherwise stay at the hotel was great.
Comment from Hotel Management
Sep 30, 2017 by Helen, Hotel Management
Dear Valued Guest, Thank you for your review. We are glad you enjoyed your stay. Plans are in the works for those grab bars you mentioned. We hope to see you again soon. Best Regards, Helen G. Front Desk Manager
2 out of 5
by A verified traveler

Posted Sep 18, 2017
the over night staff and bartender were pretty cool, but other than that, staying at the motel with a number at the end of the title would've been just as good if not a little bit better.
Comment from Hotel Management
Sep 20, 2017 by Helen, Hotel Management
Dear Jack, We are glad you enjoyed the service of our overnight staff and the bar. We assume that you did not have the opportunity to enjoy our free hot deluxe continental breakfast or the conveniently located restaurants and shops located within walking distance. We hope you will stay with us again when you have time to enjoy those things. Best Wishes, Helen G. Front Desk Manager and our entire Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Eastgate

Posted Sep 18, 2017
Best hotel for Wooster visit!! Close and friendly.
Comment from Hotel Management
Sep 19, 2017 by Helen, Hotel Management
Dear JA, Best hotel in Wooster! We like the sound of that! Thank you for your kind words and for being our guest. We hope we will see you again soon! Best Wishes, Helen G. Front Desk Manager and our entire Service Team
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 23, 2017
Pros: The breakfast bar was one of the best we ever had.
Location: We toured the town of Zoar and went to the outdoor play of "Trumpet in the Land" in New Philadelphia.
The hotel was very accommodating. Our family was treated very well with seven rooms being reserved. We were all in the same part of the hotel.
Comment from Hotel Management
Aug 25, 2017 by helen, Hotel Management
Dear Valued Guest, Sounds like a great trip. We are glad that we could add enjoyment to it with our wonderful staff. We look forward to see you and your family again real soon. Helen G. Front Desk Manager and our entire Service Team
5 out of 5
by A verified traveler

So clean, breakfast good, well worth the money

Posted Aug 22, 2017 on Hotels
Everything was amazing. Room was spotless and the beds were comfortable. It's close to everything and we will definitely being staying there again when we come up for a visit.
Comment from Hotel Management
Aug 25, 2017 by Helen, Hotel Management
Dear Valued Guest, Thank you for your kind words. Your fellow travelers hotel decision will be a lot easier with the inside information you have provided them. We will be thrilled to see you again soon. Best Wishes, Helen G. Front Desk Manager and our entire Service Team
5 out of 5
by Sarah

From Texas to Ohio for a Family Reunion!

Posted Aug 18, 2017 on Hotels
Great location, and wished we could have actually visited the area around the hotel. We were in town for a family reunion in Big Prairie and spent the several days we were in state driving around the surrounding area for family history. We did get a chance to eat at The Henry Station and the bar around the corner from it, but I would have really liked to do more in Wooster! The hotel itself was awesome, quiet and comfortable. Everything was clean and well maintained. Breakfast was variations of the same theme, but was delicious and filling - eggs, meat, biscuits and gravy, oatmeal/cereal, waffles, fresh fruit, breads, etc! Although, someone needs to teach them about the deliciousness that is Cholula sauce for the eggs - while salsa was offered, if you are from the south, you need something with more of a bite! I had hoped to be able to make use of the pool but didn't get the chance. For once there were plenty of towels and I didn't have to try to use a washcloth or hand towel to wrap my hair after the shower. I would definitely recommend this location to others and while the 20 hour drive from Houston to Wooster is a killer, I would like to go back and check out the city and would stay here again!
Comment from Hotel Management
Aug 21, 2017 by Helen, Hotel Management
Dear Sarah, Wow! Seems like you were really busy! We are glad we could enhance the pleasure of seeing family and gaining family history. We are so pleased that you are looking forward to visiting us and our lovely town of Wooster again. We really appreciate the detailed feedback you gave us. This makes it easier for your fellow travelers to know what to expect from us. Please travel safely. Helen G. Front Desk Manager and our entire Service Team
2 out of 5
by Huy

Invest in good lock to avoid frustration

Posted Aug 14, 2017 on Hotels
All services are great, front desk people are great. Breakfast can use some upgrades and more variety. Location is great right in the heart of downtown. Reason I gave overall rating because house keeping disappointing quite a bit. As I have my luggage locked when I left the room, upon return (after working 21hrs straight), I found it wasn't lock anymore. The lock itself was bent far enough to slip the lock out of locking position but not enough to slip it back on. Little thing was missing, reported to front desk they promised to take care of the issue. Wonder what they would do to prevent from happening again.
Comment from Hotel Management
Aug 15, 2017 by Helen, Hotel Management
Dear Huy, We greatly appreciate your review. We are glad you enjoyed your stay. We can certainly understand your frustration with your suitcase lock being compromised especially after such a long day of work. We take guest security very seriously and we have a completely trustworthy staff. We can assure you that this is not a regular occurrence at our hotel. We hope you will see you again soon. Thank you again. Helen I. Gregory Front Desk Manager
5 out of 5
by Declan

Great place

Posted Aug 10, 2017 on Hotels
Ideal location, nearby restaurants, hotels bar basic but sufficient
Comment from Hotel Management
Aug 12, 2017 by Helen, Hotel Management
Dear Declan, Thank you for your review. We are glad you enjoyed our close proximity to beautiful and historic Downtown Wooster. We love that there are so many excellent choices for great food and atmosphere within easy walking distance. For those that just want a relaxing place to have a drink without going out we have our small but stocked Lobby Bar. We hope we will see you again real soon. Best Regards, Helen G. Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Convenient to Ohio Light Opera

Posted Aug 6, 2017
Pros: Convenient to everything in Wooster. Staff extremely friendly and obliging. More like friends!
Cons: Lighting in room needs to be brighter.
Location: wonderful galleries and shops but ESPECIALLY the Ohio Light Opera!!
Overall the visit would have been excellent except that the room was dim. Dim lighting in bathroom Dim light in bedroom. How can a lady put on her makeup?
Comment from Hotel Management
Aug 10, 2017 by Helen, Hotel Management
Dear Sher, Thank you for the rave review. We will definitely look into that lighting situation. We want all our guests to feel the best they can be. We look forward to seeing you again soon. Helen G. Front Desk Manager
5 out of 5
by Sandi and Joe

Very pleasant stay.

Posted Aug 1, 2017 on Hotels
Excellent location. Service at breakfast bar was outstanding all three mornings we stayed. Elevator was small and slow, but that was only a very minor irritation.
Comment from Hotel Management
Aug 3, 2017 by Helen, Hotel Management
Dear Sandi and Joe, We really appreciate the time you took to review your stay. We work very hard on our breakfast and we are glad to hear it is appreciated. We hope to see you again soon. Helen G. Front Desk Manager