Presidential Suite, 1 King Bed | Minibar, individually decorated, desk, soundproofing
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Reviews of Crowne Plaza Xuzhou Dalong Lake, an IHG Hotel

4.5 out of 5
Crowne Plaza Xuzhou Dalong Lake, an IHG Hotel
No 58 Pengzu Avenue, Xuzhou, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, not close to anything though
Everything was great, however there is not very much in the surrounding area. Certainly nothing within walking distance.
Stayed 1 night in Jun 2019

10/10 Excellent

Joze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable room , very good brekfest
Stayed 1 night in Nov 2018

10/10 Excellent

YJ, TW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Xuzhou
Stayed 3 nights in Nov 2018

10/10 Excellent

Mary, Magnolia, Tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Very big room at a nice price. When I visit China again. I will definitely stay here!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Even though a small city, hotel is nice and quite close to everything.
Stayed 1 night in Oct 2018

10/10 Excellent

Kenny

Best Choice for Xuzhou
Rooms are very clean & location has an awesome lake view
Stayed 2 nights in Sep 2018

10/10 Excellent

RodgerWilson, Xuzhou, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is what you would expect from an American resort. The only thing I would change is Americanize the swimming pool. (increase the temperature of the water and add some kiddo features like a slide and a kiddy pool). I would also like to see an American chef in the kitchen. American hamburgers don't have raw eggs but do have mustard and mayo. But after years of living in China this place with seem like heaven when compared to a Chinese hotel.
Stayed 3 nights in Jul 2018
Response from MarCom Manager on Jul 19, 2018
Dear Rodge, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facility made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The service is very good and all staffs are very friendly. I can't find any other international brand in this area so I choose to stay here when I visit Xuzhou. However, I am satisfied with my choice.
Response from Akita Zhang on Apr 25, 2018
Dear Guest, We are delighted to know that you enjoyed your stay with us and that our Location made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, MarCom Manager Akita Zhang

6/10 Okay

Jake

Liked: Staff & service
Disliked: Cleanliness, room comfort
Probably good for the area
This hotel is in a good area, next to a large park. I was told it is the best option for that city. It was not up to 5 star standards by any means. The beds were pretty hard and made it hard to sleep well. But the A/C actually worked which is more then I can say for many hotels in China. The place was not well maintained in some areas. But overall I'm sure for the area its good. This place is deep in China semi-rural area. I was literally the only American there so take this review from that perspective.
Stayed 1 night in Apr 2018

10/10 Excellent

Jingjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and well kept grounds
Overall a very pleasant stay. The area and nearby park is well kept, but not enough shopping or eateries around. Hotel restaurant is very expensive. Nearest shopping and food place is located at Wanda Plaza which cost around 15rmb.

6/10 Okay

Verified traveler

Liked: Cleanliness
Ok for an overnight stay
It was ok however they really need to improve the quality of their food.

4/10 Poor

Chi man, Hong Kong

Liked: Cleanliness
Disliked: Room comfort
Good hotel with decent service.
The environment was good. However, there was not anything within walking distance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Average weekend
Arrived late first evening and been checked in a room with plywood bed...then discovered next morning they only had a few of them in the whole hotel, so got an upgrade to a suite for the following night. Great lake around but that's it. Thai restaurant had low stock and none of the 3 first meals we wanted to order. Great breakfast buffet, but ends at 10 sunday morning...

8/10 Good

BEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for holiday
Great hotel with beautiful atmosphere & surrounding view.

8/10 Good

chinobenji, Suzhou, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Certainly a very nice hotel in a good location though not very central, however a 15 minute taxi ride will take you any where you want to go. Room was well appointed though far to warm and the airconditioning was not adjustable. Buffet was awful, food cold and unappetizing, breakfast was OK though not of the standard one would expect of Crowne.

10/10 Excellent

sam, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable

8/10 Good

Jianwei Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sergio Sako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jairo, west palm beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel in Xuzhou
2 days in that city i can say this is the best hotel in town, in a very nice area, very cold in some public areas, but i just did realized that is very common in some cities in China. But food is good specially when you do not want to eat local food

6/10 Okay

Sightseeing group, Shanghai

Liked: Room comfort
Disliked: Cleanliness
Somewhat of a disappointment
Isolated location, poor finishing touches to furniture and fittings, dirty bathtub, breakfast overstaffed with watchers not assisting, muzac too loud and dramatic, freezing cold sitting areas, extraordinarily long check in/check out, long wait for taxis and for goodness' sake, can the front staff tell the breakfast staff yes, we've already paid for breakfast? Nobody likes being hassled about it while eating. Thanks, hope this helps.

4/10 Poor

Dale

Disliked: Cleanliness, property conditions & facilities
Needs a lot of improvement
I really wasn't impressed with my stay in this hotel. Breakfast buffet was not good at all, food was very bland and lacked variety, even the coffee tasted stale. Their housekeeping staff need more training, the bathroom wasn't cleaned well and they didn't even re-stock the notepad in the room. I arrived somewhat late during my first night, and I had to deal with someone from the front desk who needs to learn how to convey genuine warmth and hospitality. No one even offered to help me with my bags. At the very least I expected to be led to the elevators but the front desk staff simply pointed it out. Lastly, even the fixtures/fittings weren't bolted properly, the towel rack fell when I tried to take one of the towels, it was more of a slight tug rather than a pull. It could have easily fallen on someone's head. A lot of improvement is really needed.

10/10 Excellent

Kerry, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice and new,..little way from the city,..but very nice locale, helpful staff,..if can't speak Chinese suggest get good written details for taxi directions...

10/10 Excellent

Kung-Hsiung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐價格與晚餐價格相同太昂貴了
Stayed 3 nights in Jul 2019

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

8/10 Good

SUKAI

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

SUKAI

Liked: Cleanliness, staff & service
酒店总体好，但是早餐服务有待提高
Stayed 1 night in Oct 2018

10/10 Excellent

Ufuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel at Xuzhou
Wonderfull
Stayed 1 night in Aug 2018

6/10 Okay

Hua

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
很潮濕很多地方都發霉 浴缸水打開都是黃黃的根本不能使用
Stayed 2 nights in Aug 2017

8/10 Good

LEE, TAIPEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非市區渡假飯店
飯店不在市區是位於外圍郊區的渡假飯店, 飯店外圍很有渡假風樹木林立很舒服, 房間很大床也舒服, 浴室也大. 整體都很舒服.

10/10 Excellent

SSI Schaefer Peem GmbH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr sauberes hotel
sehr gutes preis leistungsverhältnis, für uns vor Ort gute lage

8/10 Good

abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز ..
كانت رائعة في هذا الفندق ملاحضاتي فقط عالتكييف كان غير جيد والغرفة مكتومة شوي .. وخدمة سيارة الفندق غير متوفرة ٢٤ ساعة ! ... النت بطيئ نوعاً ما

8/10 Good

Xiaoqin, 南京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次还会入住
非常好的酒店，服务人员很热情，酒店的停车场是免费的，我们住的是湖景房，景色很好， 真正的度假，酒店的泳池不错， 小朋友游的很欢畅。

8/10 Good

Ming-Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tiago b

Disliked: Staff & service
Não agradou!
O hotel possui falta de pessoas que consigam se comunicar em inglês, sendo um desafio fazer o check in, ou fazer ordem no restaurante. O restaurante do hotel também fica devendo na qualidade. Apesar de ser um hotel bonito em uma área muito especial de frente ao lago, não agrada.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

N, 愛知県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
広い公園の端にあって，環境は抜群。 朝の散歩も気持ちよい。 周りに何も無い，街から離れているのは，よくも有り，不便なこともある。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ching Huang, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體環境很好，服務人員親切

8/10 Good

OSAMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Liz, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE SERVICIO
El hotel es muy comodo, el desayuno bastante bueno y el servicio extraordinario. Quede muy satisfecha, volvería con gusto.

10/10 Excellent

Pierrick, France

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ils ont oublié la réservation
l'hotel est vraiment très confortable bien entretenu le petit-déjeuner très bien en revanche la réservation depuis la France n'avait pas été prise en compte malgré un paiement à 100% en avance. donc grosse galère après une heure de négociation nous avons été surclassé

10/10 Excellent

hehemom, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很满意
酒店很漂亮，看我们带两个孩子，前台主动帮忙升级了房间。出门就是大平台，面对大龙湖，风景无限。服务也很好，前台眼镜美眉很耐心很热情。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, new facility, quite, tidy and comfort
receiption service should be improve, at least more smile.

10/10 Excellent

JBK, 김포

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
우수한 객실 모습
좋았음

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
중국스럽지 않음
그동안 중국에서 숙박했던 local hotel들의 느낌과 전혀다른 국제적 표준화된 서비스를 제공함. 가격대비 매우 우수하며, 인터넷까지 무료로 쉬저우 지역 비지니스 숙박에 매우 합리적인곳이라고 생각됨, 객실이나 조식또한 괜찮았으며, 다만 위치가 시내중심지는 아니며, 쉬저우 공항까지는 택시로 30분, 서주동역까지는 10~5분 정도 거리임. 달롱호수변에 위치해있어 산책하기에 좋습니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort