Staff was friendly and helpful despite the language barrier (They don't speak much English).
Having to give up access to the room and hand in the key for room cleaning was sometimes inconvenient as it is only returned after ALL the rooms are cleaned. You can opt to keep your key and not have the room cleaned that day though. In that case, they still provide fresh towels at your door, which is nice.
The room was modest but comfortable. Ours had a lovely view. Mattresses are firm but the cozy down-like blankets add to the comfort. Bathroom is good - shower and toilet. Mini-fridge and little stove top for kettle for tea were both very handy. An electric kettle would have been even better.
WiFi is ONLY in the room - not the front lobby. Be prepared and make sure your translation app works offline if you don't have data and need the app.
Breakfast was traditional Japanese breakfast I think with the exception of an American coffee machine. I would have liked ceramic mugs for the coffee machine instead of disposable paper cups. Other than that, breakfast was DELICIOUS :) and the staff at breakfast were very helpful and friendly. I felt encouraged to eat my fill and try the items I was unfamiliar with.