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Reviews of Fairfield Inn and Suites by Marriott Youngstown Austintown

2.5 out of 5
Fairfield Inn and Suites by Marriott Youngstown Austintown
801 North Canfield Niles Road, Austintown, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 501 reviews" "
Rating 8 - Good. 133 out of 501 reviews" "
Rating 6 - Okay. 39 out of 501 reviews" "
Rating 4 - Poor. 22 out of 501 reviews" "
Rating 2 - Terrible. 14 out of 501 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kids especially enjoyed breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in early which was needed
Stayed 1 night in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Denny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good
Good and convenient
Stayed 1 night in Jan 2024
Response from 0 on Feb 4, 2024
Hi Denny, Thank you very much for staying with us and for taking the time to share your feedback. It was our pleasure to have you stay with us and we look forward to accommodating you should your travels bring you back to the Austintown area.Thank you kindly, Tami

10/10 Excellent

Xiaoning

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Chelsey

Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from 0 on Feb 4, 2024
Hi Chelsey, Thank you very much for staying with us and for taking the time to share your feedback. It was our pleasure to have you stay with us and we look forward to accommodating you should your travels bring you back to the Austintown area.Thank you kindly, Tami

10/10 Excellent

thomas, Alliance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 0 on Jan 1, 2024
Hi Patrick, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk got us sheets for the pullout in the suite. She was friendly and accommodating. The room was clean. For a brief one night stay it was a nice resting place.
Stayed 1 night in Dec 2023
Response from 0 on Dec 29, 2023
Hi Danielle, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at this hotel went above and beyond in every way. Our stay was so great.
Stayed 5 nights in Dec 2023
Response from o on Dec 27, 2023
Hi Jennifer, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

10/10 Excellent

Jake

Liked: Property conditions & facilities
Fabulous management!
Response from o on Dec 26, 2023
Hi Jake, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
All good, including the breakfast.
Stayed 1 night in Dec 2023
Response from o on Dec 26, 2023
Hi Roger, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great breakfast.
Stayed 2 nights in Nov 2023
Response from o on Dec 3, 2023
Hi Melody, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.-Tami

2/10 Terrible

Joseph

Stayed 1 night in Oct 2023
Response from o on Dec 4, 2023
Hi Joseph, I apologize that your stay was not up to our standards. If you can please let me know what was wrong with your stay, I would greatly appreciate it. That way we can use your experience to better ourselves. Thanks, Tami

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TE on Oct 23, 2023
Hi Karen,Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from TE on Oct 23, 2023
Hi Susan,Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area.

8/10 Good

Cynthia, New Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and comfortable. my only complaint is that someone was vacuuming at 6 am in the morning.
Stayed 1 night in Sep 2023
Response from TE on Oct 23, 2023
Hi Cynthia,Thank you very much for staying with us and for taking the time to share your feedback. I do apologize that someone was vacuuming at 6am, this is not standard practice. We will address quiet times with employees to ensure this is an isolated incident. Have a great day!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Road Stay
This was an overalll amazing stay. We especially appreciated the behind the desk check-in people and the breakfast buffet person. So thoughtful…
Stayed 1 night in Sep 2023
Response from CM on Sep 29, 2023
Hi William, Thank you so much for your kind words. We are delighted to hear that your recent stay was enjoyable and look forward to having you back very soon!

4/10 Poor

Nan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from CM on Sep 29, 2023
Hi Nan,Thank you for staying with us and for taking the time to share your feedback. Safe travels to you!

10/10 Excellent

Heather

Stayed 2 nights in Aug 2023
Response from CM on Sep 29, 2023
Hi Heather,Thanks so much for taking the time to share your comments with us. We are delighted to have accommodated you and look forward to having you visit again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CM on Aug 23, 2023
I recognize your time is valuable and appreciate the feedback you have provided. We are so glad to hear that you enjoyed your recent visit. We hope to see you again soon!

8/10 Good

John

Stayed 1 night in Aug 2023
Response from CM on Sep 29, 2023
Hi John,Thanks so much for taking the time to share your comments with us. We are delighted to have accommodated you and look forward to having you visit again soon.

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent the room was ready when we got there breakfast was delicious
Stayed 1 night in Jul 2023
Response from CM on Aug 23, 2023
I recognize your time is valuable and appreciate the feedback you have provided. We are so glad to hear that you enjoyed your recent visit. We hope to see you again soon!

10/10 Excellent

Robert Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lady taking care of continental breakfast was not so nice, very grouchy getting syrup I asked for because it was out!
Stayed 1 night in Jun 2023
Response from CM on Aug 23, 2023
I recognize your time is valuable and appreciate the feedback you have provided. We are so glad to hear that you enjoyed your recent visit. We hope to see you again soon!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, safe, comfortable, friendly hotel. Highly recommend.
Stayed 3 nights in Jun 2023

8/10 Good

Hayward

After some confusion at check-in, everything was fine. A lovely facility.
Stayed 1 night in Jun 2023

10/10 Excellent

Yulia, Sunnyvale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are modern, nicely decorated. Beds are comfortable. Great breakfast with hot and cold options. Dining options nearby. Did not appreciate a clump of long dark hair in a tub. My daughter and I are blonds. ☹️
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Michael, Succasunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
The room, bathroom, and lobby were clean, and the staff was friendly.
Stayed 2 nights in May 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off highway. Staff was super helpful and friendly. We especially loved the fact there was no heavy comforter on bed. Just sheet and nice weight blanket. We could adjust room temperature well with thermostat. Breakfast was good too. We’d stay here again.
Stayed 1 night in May 2023
Response from C on May 8, 2023
Hi Donna,Thank you so much for your kind words. We are delighted to hear that your recent stay was enjoyable and look forward to having you back very soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Great
Stayed 4 nights in Apr 2023
Response from CM on Apr 13, 2023
Hi Kim,Thank you so much for taking the time to share your experience with us. We are delighted to have accommodated you and look forward to having you visit again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from C on May 8, 2023
Thank you so much for your kind words. We are delighted to hear that your recent stay was enjoyable and look forward to having you back very soon.

10/10 Excellent

Cathy

Stayed 1 night in Feb 2023
Response from C on Mar 14, 2023
Hi Cathy, Thank you for staying with us and for taking the time to share your feedback. Safe travels to you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stop at for travel through the area. The rooms were clean and comfortable, the staff welcoming.
Response from Christina on Jan 9, 2023
Hi Jason, Thank you for taking the time to share your feedback. We are happy to hear that we exceeded your expectations and look forward to offering our hospitality again to you in the future!

8/10 Good

Darlene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nice place to stay
The person who checked us in was very rude. Whether she was having a bad day or not is unsure, but the next day she was just as rude.
Stayed 2 nights in Dec 2022
Response from Christina on Jan 9, 2023
Hi Darlene, receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.

8/10 Good

Andy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Our family always stay in this hotel for the service and comfort it provides. Only this time, the cleaning and service department missed one of the bed sheet and it had dried blood stain on it. After notifying the front desk , it was quickly changed for a cleaned one. Other than that we are very satisfied with our stays.
Stayed 1 night in Dec 2022
Response from Christina on Dec 26, 2022
Hi Andy, Thank you for taking the time to provide your feedback. We do not generally encounter cleanliness issues, and I apologize that you found your guest room to be below our normal standards when you arrived. Safe travels to you and Happy Holidays!

10/10 Excellent

Mary Lou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Christina on Dec 26, 2022
Hi Mary Lou, Thank you very much for staying with us and for taking the time to share your feedback. We look forward to accommodating you when your travels bring you back to the Austintown area. Happy Holidays!

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Christina on Dec 26, 2022
Hi Eugene, I recognize your time is valuable and appreciate the feedback you have provided. We hope to see you again soon!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and good breakfast. Bed was comfortable.
Stayed 1 night in Oct 2022
Response from Christina on Dec 26, 2022
Hi William, Thank you for taking the time to share your feedback with us regarding your recent visit. We appreciate that you chose to stay with us and hope to see you again very soon!

10/10 Excellent

Alyssia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Christina on Dec 26, 2022
Hi Alyssia, Thank you for staying with us and for taking the time to share your feedback. Safe travels to you!

10/10 Excellent

Brandon Blackburn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy stay! Room key reader not working.
This hotel was a very loud environment. Our door was paper thin and located next to the ice machine and the exterior door. We were awakened beginning at 545am with people getting ice and everytime after that until we gave up around 730. The card reader on our door was not working properly and we had to go to the front desk 3 separate times to ask for help getting into our room. Management apologized for our inconvenience, but offered no mitigation.
Stayed 1 night in Oct 2022

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy staying a Fairfield Austintown. The staff is friendly and the beds are soft. The location is great.
Stayed 1 night in Oct 2022

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stage and room was great
Stayed 14 nights in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

yoram

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The worst stay anywhere. Doors don’t open with keys. Staff lied that it’s not happened before. All doors don’t open. We had to leave early. Afraid that door will lock our belongings inside they would not refund us nor give another room. Because we booked thro Expedia. We got the room where door doesnt react to key
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Jose

Stayed 3 nights in Oct 2021

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022