Indoor pool, sun loungers
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Reviews of Mona Plaza Zlatibor

4 out of 5
Mona Plaza Zlatibor
Miladina Pecinara 26, Zlatibor

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 63 reviews" "
Rating 8 - Good. 24 out of 63 reviews" "
Rating 6 - Okay. 13 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 1 out of 63 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Pierrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay in Zlatibor. Swimming pool and wellness area have a bar and very available staff. Enjoyed and would recommand.
Stayed 3 nights in Aug 2022

8/10 Good

lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lot of construction going on in town.
Stayed 1 night in Sep 2022

10/10 Excellent

lela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Boris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5 stars, but they don't have an outdoor pool. Probably the best hotel overall my family has ever stayed at. The food was absolutely amazing! Fresh every time, and had a wide variety. The spa was exceptional! There's also little indoor daycare/playground for kids for the rainy days. Definately coming back!
Stayed 3 nights in May 2022
Response from Mona hotel Zlatibor Team on Jul 6, 2022
Dear Boris, Thank you so much for your five-star review. We are delighted to hear that you and your family had an extraordinary experience with us, here at hotel Zlatibor Mona. We strongly believe that fresh, high-quality ingredients make all the difference and the most important thing is that you truly enjoyed all our meal options. We put a lot of effort in making our guests satisfied. Thank you for recognizing the quality of our service. We truly believe that we will have another chance to welcome you back at our hotel. Kind regards,

10/10 Excellent

Semir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2022
Response from Hotel Mona Team on May 9, 2022
Dear Semir, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcoming with you again in the future!

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Buzurovic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place, very nice people.
Stayed 3 nights in Jan 2022

2/10 Terrible

Jovana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can feel smell in all hotel. Also in the bathroom is smell.The service is very very bad. You are wait for half hour for drinks. Very bad experience. This is first time and last time in this hotel.
Stayed 2 nights in Dec 2021

6/10 Okay

Ivana

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Not very well maintained! Room and bathroom were not clean. Bathroom had hair all over the place left from previous guests. They don’t have conditioner for hair!!!
Stayed 1 night in Nov 2021

8/10 Good

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna and breakfast was wonderful.
Stayed 1 night in Dec 2020

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, food and spa
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No recommended
The hotel only good things are: it location in the center next to shops and restaurants and rich breakfast. We got dirty room with bugs. Then the change our room for 2 twin bad. The maintenance is very poor. Carpets are dirty and the room smells funny.the heated pool was cold. This one - NOT value for money.
Stayed 1 night in Oct 2020

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at hotel, entire town under construction
The stay at the hotel was good. The entire town was under construction at the time, however, including the street directly in front of the hotel, which was removed without notice on the first day of our stay. But we enjoyed it.
Stayed 6 nights in Jun 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is amazing, ready to help, hotel's condition is outdated and is screaming for update. We did not like that part of the hotel is still smoking part and that Lada bar is smoking as well. Smoking inside the building is big NO NO everywhere in western countries and it has to be introduced in Serbia urgently. Wellness center needs to fix hot tub's jets and to advertise "unknown" temperatures in tubs and pool as it claims 29 deg C in pool but it is for sure 5-6 degrees lower and there is no chance that hot tub has 34 deg C, more like 28 or so. Also, you can not keep window open in the room during the night as there are so many street dogs around that bark whole night and you can not sleep, this is not the hotel's issue but someone from there needs to talk with city staff about this problem.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Jaome, Paris France

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel overall was really nice, modern and comfy! The weather was cold, I’ve been driving for hours so I finally decided to get a room at this hotel since it had a really nice spa picture on the road in a billboard and a pictores online looked nice! I booked, got there, checked in and relaxed, used the spa....while I was excited for the jacuzzi the water was not hot and sauna was no where at a high temperature. So therefore I did not feel relaxed! This hotel will not give you the relaxation satisfaction you need if you feel like RELAXING and eating from a 5-7 hour drive! Not hot water only COLD! Don’t stay here if all you want is to use the spa! Not worth it.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Excellent
Beautiful hotel and nice professionall stuff
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not sure it is worth the price.
We stayed in a superior room. The size was excellent. The room was clean like it had been cleaned by teenagers after a party. Clean on the surface but with stains on sofa, floor and pillows. The room was non smoking (one always needs to make sure in Serbia). The wellness center was well visited. Book treatments in advance. The pool was full of children before six. Avoid it at all cost before that unless you like loud children that are not told to follow the few simple rules the hotel have for visitors. The bar in the wellness center had a nice selection of juices and teas. Breakfast was nice with a good selection of local foods. Especially if you have a sweet tooth.
Stayed 1 night in Aug 2017

10/10 Excellent

anav, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for vacation
great place to stay. nice spa. excellent breakfest, rooms are good, staff is kind.

8/10 Good

Russ

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel but pricey for families
Good Hotel but expensive. Rooms are spacious and clean, but plain and show wear and tear and should be in better shape for the price. Pool and SPA areas are very nice, especially the health bar at the pool. Food is good, good selection of local and international dishes. Overall satisfied except for the price.

6/10 Okay

Dragan

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ivana, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, in the middle of Zlatibor centre. Nice and clean rooms, beautiful swimming pool area and spa centre. Amazing choice of food for breakfast!

8/10 Good

Jovica

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jason, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Zlatibor
This is the only option from Expedia for Zlatibor, a 4 start hotel literally next to the tiny town center. They offer free parking. The hotel staff are helpful and friendly. I booked the hotel on the spot using Expedia app, (which provides great rate comparing to their rack rate) and by mistake I hit the wrong check in date. It was non refundable but they were nice to honor my rate for that night, and let go the wrong date I put in. The breakfast is included in the rate, quite extensive options. The only thing I am not sure is the lack of air conditioning. The day when I checked in the temperature dropped to 10c, but in the hotter days it could be less comfortable.

8/10 Good

Srdjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ESPEN, Novi Sad

Liked: Cleanliness, property conditions & facilities, room comfort
Better service needed
The guestservice staffneeds to learn to smile in heneral. Polite in general, but they do not ealk the extra mile. Excellent breakfast buffet, butlack of service and attention. Starts removing the second after closing time with out even bothering to ask if the few ones left would like to have anything before closing.... Otherwise excellent stay and rooms.

8/10 Good

Nat, Bend OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything to see
I was pleasantly surprised that this hotel actually looked like the pictures. They have free parking which helps and the restaurants were great. The rooms have a nice view could use some carpet cleaning but overall it won't disappoint. I wish I had a few more days for the spa. It was so cheap and it was 5 stars. In the states they would charge an arm and a leg for the same services. So take advantage of the indoor pool and spa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carolina, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Everything was fine, except the carpet in our room needed cleaning. Didn't think much of the meal we had in the restaurant. In fact we sent the soup back it was so bad. We ordered home made beef soup and when it came it was greasy and tasted of instant chicken noodle soup, complete with noodles with a few tiny cubes of beef at the bottom.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing short break
The hotel itself was lovely even though work was in progress. The waiting staff and cleaning staff were all very pleasant and polite and did a superb job. However, the reception staff were a whole different breed. They were not very helpful or polite. In fact on one occasion we considered asking for excursion information from a different hotel reception. Similarly when trying to clarify our bill, the man at reception came across as very impertinent. The spa facilities were great and again staff in this part of the hotel were lovely and very respectful. All facilities were clean and well maintained. The fact that children must leave the pool and spa area after 5pm was fantastic. The food was of good quality and value. Despite visiting out of season, the external main tourist information staff were extremely helpful and organised a driver to take us around the wider area at a reasonable price.

6/10 Okay

Detlef

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Restaurant wie zur Tito Zeit
Das Hotel war gut mit gutem Service, aber die Bedienung im Restaurant erinnerte an beste Tito Zeiten. Unfreundlich und arrogant. Ich habe mit ein anderes Restaurant gesucht.
Stayed 3 nights in May 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hade en mycket trevlig vistelse här även om det bara var en natt. Smidig parkering och nära till allt. Frukosten var över förväntan och personalens service och bemötande var världsklass!
Stayed 1 night in Jul 2022
Response from hotelzlatibormona on Aug 24, 2022
Dear Daniel, Thank you for choosing us for your stay at Zlatibor. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to hotel Zlatibor Mona in the near future.Kind regards, Zarija Vilaret, marketing communication specialist

10/10 Excellent

Andjela

Stayed 1 night in Jul 2022
Response from hotelzlatibormona on Aug 24, 2022
Dear Andjela, Thank you for leaving a review. We’re so glad you were able to visit us at hotel Zlatibor Mona. Our teamis always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.Kind regards, Zarija Vilaret, marketing communication specialist

6/10 Okay

Mathias

Traveled with family
Liked: Cleanliness, room comfort
Not fully ready
No one really seemed to care about our stay, except a young guy and girl working in the restaurant. The refrigerator was broken and there were towels missing in the room. One bed wasn’t even ready.
Stayed 2 nights in Jun 2022
Response from Hotel Mona Team on Jul 18, 2022
Dear Mathias, Thank you for taking your time and for sharing your experience after your stay at hotel Zlatibor Mona. Please, accept our heartfelt apologies for all the inconvenience you suffered with while you were in our hotel. Our the most important mission is satisfaction of our guests, domestic atmosphere, authentic hospitality and pure love for what we do. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We hope you give us another chance soon, so we can share a more positive experience next time. Best regards, Mona hotel Zlatibor Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of Zlatibor!
Stayed 1 night in Jan 2022

6/10 Okay

NACI ILKER

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay
The staff in the Pansion restaurant did nothing by those who did not use bandages when they also came up to pick up more food, a lot of noise from children, but generally a good hotel, but also no more, the room on our stay was very worn, and no hot water in the sink, only in the shower
Stayed 8 nights in Aug 2021

8/10 Good

Milana

Liked: Cleanliness, staff & service, room comfort
Okej för en natt
Det var lugnt och det vi ville ha. Vi var dock väldigt besvikna på spa delen då personalen sa att det ingick men inte att fram till 18.00 var det mer som en pool för barn. Den stressfria zonen vi letade efter fanns inte. Blev mer stressad trots skyltar att man ska tänka på andra gäster och hålla nere ljudnivån vilket är svårt om barn hoppar, skriker, kastar boll och föräldrar lär sina barn simma i den poolen som är avsedd för avkoppling. Fin restaurang.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

NIKOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2019

10/10 Excellent

Dani

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach Top würde es weiter empfehlen.👍 Sehr freundliches Personal sehr sauber super essen.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Joli bâtiment, parking gratuit, spa moderne et personnel agréable, vieilles chambres sales et peu insonorisées qui ne valent pas le prix, personnel de l’accueil peu au courant des activités à faire dans la région, dommage...
Stayed 1 night in Sep 2018

10/10 Excellent

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip top hotel
Tip top hotel i skisportsområde med egen fri lukket garage for parkering.
Stayed 1 night in Jul 2018

8/10 Good

Sasa

Disliked: Property conditions & facilities, room comfort
Dålig luftkonditionering.
Det var väldigt kallt i rummet då luftkonditionering gick inte att stänga av trots att vi ringde receptionen. Öppna fönster ifall ni vill stänga av den, det verkade vara det ända sättet. Frukosten var god. Spa center är väldig liten men ok.
Stayed 1 night in Jul 2018