COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of citizenM Zürich

Photo gallery

Featured Image
Premium bedding, in-room safe, desk, blackout drapes
View from Room
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

citizenM Zürich

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationBahnhofstrasse3 min walk
    Popular LocationSwiss National Museum13 min walk
    Popular LocationETH Zurich18 min walk
    AirportZurich (ZRH)19 min drive

Choose dates to view prices

About this area

Zürich

Located in Zürich's Old Town Zürich neighborhood, citizenM Zürich is in the city center and on a lake. Helmhaus and Kunsthaus Zurich are cultural highlights, and some of the area's notable landmarks include Paradeplatz and Fraumuenster. Don't miss out on a visit to Botanical Garden.
Popular Location

What's nearby

  • Bahnhofstrasse - 3 min walk
  • Paradeplatz - 6 min walk
  • SIX Swiss Exchange - 6 min walk
  • Swiss National Museum - 13 min walk
  • ETH Zurich - 18 min walk

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zurich (ZLP-Zurich HB Rail Station) - 10 min walk
  • Zurich Airport (ZRH) - 19 min drive

Restaurants

  • CanteenM — 1 min walk
  • CanteenM bar — 1 min walk
  • George Bar & Grill — 3 min walk
  • Ornellaia — 3 min walk
  • Hiltl — 3 min walk

About this property

citizenM Zürich

Lakefront Zürich hotel in Old Town Zürich, walk to Bahnhofstrasse
A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, coffee/tea in a common area, and a 24-hour front desk. All 160 rooms boast tablet computers and offer iPod docks and Smart TVs. Guests will also find refrigerators, premium bedding, and rainfall showerheads.
CitizenM Zürich offers 160 accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. Smart televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Food and drink

  • To-go breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: CHF 16 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Art gallery

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • German

Business services

  • 24-hour business center
  • Coworking space
  • Meeting rooms - 5

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • iPod dock
  • Smart TV
  • Tablet computer

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: CHF 16 per person (approximately)
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 320 out of 441 reviews
5 - Excellent 73%
Rating 4 - Good. 97 out of 441 reviews
4 - Good 22%
Rating 3 - Okay. 18 out of 441 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 441 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 441 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean &hassle free hotel
Citizen M is a hassle free fully digital hotel . It also has very modern, white minimalist rooms . They are perfect for a stop over in the city . The cafe downstairs is excellent as well . I would recommend this to couples , business travelers or solo travelers . The hotel is maintained well and still feels new . It is maintained spotlessly. Highly recommend this hotel .
Stayed 1 night in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020